Back

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Danvers, MA

4.6
205 Reviews

205 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Sort by
June 27, 2023

Dropped car off at @ 8 a. m. and was told they would call us in 1 hour. At 11.30 we still hadn’t heard from them. We had to call to see if car was ready. Went to pick it up and More

by Gail N
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Not sure of names
Jul 14, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Gail, I apologize for the delay in communication and the inconvenience you experienced during your visit. We strive to provide efficient service and it's disappointing to hear that we missed the mark. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Travis McCarthy - General Manager - 9787748840

June 21, 2023

Stopped in for an inspection sticker. Made appointment with Christopher Cody. Service was prompt and as always courteous, pleasant and above all professional. Always a pleasure dealing More

by crowleyinma
Workmanship
Recommend Dealer
Yes
Employees Worked With
Christopher Cody and Conner
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're so glad to hear that you had a prompt and pleasant experience with Christopher and the team! Thank you for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We appreciate your kind words and look forward to serving you again in the future. Have a great day!

June 20, 2023

I have temporarily taken down my bad review while Herb Chambers works to correct the situation. More

by Scammed Customer
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Scott: service Manager; Kyle: service Rep., George Sanchez
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

I'm sorry to hear about the negative experience you had with our service center. We strive to provide our guests with exceptional experiences and it's disappointing that we left you with such a poor impression. I would like to personally assist you with this matter and find a way to correct where things went wrong. Please reach out to me at your earliest convenience. Thank you, George Sanchez - General Manager - gsanchez@herbchambers.com

June 16, 2023

I have a 2021 Jeep Wrangler Willie’s edition I was told not to drive because engine light stayed on I had it towed to dealer ship and was told they won’t get to look at it for 5-7 days it’s been 3 weeks I More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi James, We understand your frustration and regret that you've experienced some issues with your vehicle. Our team is working to meet the volume of client needs, however it is disappointing to learn that you've had difficulty reaching us. We appreciate your feedback and will use it to help improve our process. Please reach out to me directly to discuss this situation and so we can find a timely resolution. Thank you, George Sanchez - General Manager - gsanchez@herbchambers.com

May 21, 2023

Cody is the best and cares for his customers very friendly and polite. Explains in detail everything that is going on with your car. More

by jetfreek61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
May 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're glad Cody took good care of you and your car! Thanks for the five-star review of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers, we appreciate your support.

April 18, 2023

Cody is a valuable representative in your company. I would promote him to team representative great guy always comes through for me More

by Paulplourde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , and Charlie
Apr 19, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Cody and the team are so glad your visit is always excellent, Paul! We appreciate you being a loyal Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers customer! Thank you!

March 29, 2023

For an hour & 15 minute repair with no Parts $400 was very high! It was adjusted down by a $100 Which is still high! More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor R
Apr 07, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the feedback, Ed. We will certainly take this into consideration in the future. Thank you for choosing to complete your services with us. We look forward to having another opportunity when the need arises. Respectfully, George Sanchez - General Manager - gsanchez@herbchambers.com

February 22, 2023

Kyle got my oil changed, tires rotated and even washed my car, all in less than an hour, leaving me plenty of time to get to work. More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thanks for visiting Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers, Rick! We're glad Kyle made your experience an efficient one and we look forward to serving you again in the future. Take care!

February 22, 2023

I had the best experience with Cody the service manager. I brought my truck in for routine maintenance and a recall. Cody made it very easy and went above and beyond to help me out, Cody was so helpful beca More

by Mike T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody poor, George Sanchez
Feb 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the excellent review, Mike! We appreciate you trusting the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers team with your truck and are happy to hear that Cody made the experience a great one for you. Take care and please don't hesitate to reach out if we can be of service again in the future!

January 27, 2023

Connor R was excellent to deal with. Prompt , courteous and professional . Researched my warranty, got the work started quickly and explained in detail the work that was performed. Conno More

by Bill Waite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor R, service department
Jan 27, 2023 -

Bill Waite responded

Great dealing with Connor R

Jan 27, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the wonderful review, Bill! We're certainly lucky to have Connor on our team and we'll be sure to share these kind comments with him. Take care and please don't hesitate to reach out if our Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers team can be of service again in the future!

Jan 27, 2023 -

Bill Waite responded

He was great. Also Jeffery Baez was involved with this great service experience . Make sure he gets some credit as well

...
11
...