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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
Danvers, MA
179 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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179 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
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July 28, 2022
Connor at Herb Chambers Service confirmed that they lost our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I t our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I talk to my husband or if I post on social media." He suggested I was threatening to blast him on social media. I tried to explain that, no, I wanted to understand, but he refused to continue the conversation and refused to reschedule. They have lost customers of 15 years and multiple cars. More
by kate2kids
Employees Worked With
Connor (service), Ray (manager)
July 19, 2022
The service advisor "Ray"was argumentive on the phone and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covere and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covered by the extra factory warranty I purchased when I bought the car but also under it's new car warranty on its transmission which SHOULD NOT have had a diagnostic fee's associated with it. I was charged $193 dollars for a "diagnosis fee" to fix a warranty covered item. I paid it just to get my car away from them. I will NOT be back for service plus I WILL NEVER buy any type of car from a Herb Chambers dealership EVER! I plan to report them to Dodge Jeep Corporate Customer Service and the attorney general of MA. I CAN NOT in good conscious recommend this dealership to anyone for any reason! Bottom line, sure they fixed my car but the amount of upset and attitude from the service advisors that came before they did so is just unreasonable, disrespectful and reason not to use them again. They charged me to replace a bolt that was covered under warranty! More
by Finzel
Employees Worked With
Ray, service advisor
July 03, 2022
Service department is terrible, excluding the woman at the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't hav the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't have their act together. When doing so, I included a full synthetic oil change, tire rotation, inspection, and wiper blades to give them more service. All I really needed was the 10k mile check up and inspection. I reemphasized synthetic oil when I arrived. They also asked what I was there for. And I was kind of taken aback...I was there for what I submitted online. So I repeated everything, again, emphasizing full synthetic. Instead, I got conventional oil, no wiper blades, tire rotation and inspection. It's obvious the service department could give flying frig about delivering better service. I don't care if they kiss my feet, now. I'll never go back. I'll service somewhere else. More
by Martini Madness
Employees Worked With
July 01, 2022
Thank you! As usual great service and another great experience. Been coming here since I purchased my Jeep Cherokee Lattitude new in 2014. As usual great service and another great experience. Been coming here since I purchased my Jeep Cherokee Lattitude new in 2014. More
by andrea.dodge
Employees Worked With
Connor Irving
June 16, 2022
The service here is terrible had my car there for 2months almost, didn’t give me a loaner and everyweek its the same thing will get it done next week or next couple days and basically been 2months without a almost, didn’t give me a loaner and everyweek its the same thing will get it done next week or next couple days and basically been 2months without a car for a job that took em half day to take it apart but they cant fix it up in a day More
by Datixhe
Employees Worked With
David, Cody
