Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

This is our second vehicle lease with this dealership and we have been very happy. They have worked with us on the price to get to where we need to be. We have been happy with the service and the employees we have been very happy. They have worked with us on the price to get to where we need to be. We have been happy with the service and the employees are very friendly. More

I question Herb Chambers Mission Statement. I bought my I question Herb Chambers Mission Statement. I bought my 2005 Dodge Caravan at Herb Chamber in Danvers and had it serviced there for 5 years. Recently I question Herb Chambers Mission Statement. I bought my 2005 Dodge Caravan at Herb Chamber in Danvers and had it serviced there for 5 years. Recently the check engine light came on, so I brought the Caravan in for service. I dropped it off 9:00AM they had the vehicle all day but stated they fixed the Evap hose cost $59.95. A few days later the check engine light came on, I took it to a local repair shop and they came up with the same code and advised me to bring it back and have them do a “smoke test” on it. When I call and requested the repairs be corrected I was told a smoke test was already performed which later was found not to have been done. When I brought the vehicle back and the necessary test was done the issue was the gas tank needed to be replaced, cost $1235.00. Two days later the caravan is fixed. That night it is repaired it breaks down on Rt 93 at 9:30PM and is leaking gas with my wife and children in it. Well I have it towed back to the dealership. The next morning I call and unfortunately the tow company dropped it off at the Herb Chamber Chevy dealership across the street and not the Dodge and the service depart requires me to call tow company and have it deliver to correct dealer. After voicing my dissatisfaction I have the tow company deliver it. The dealership agrees to pay for a rental for my inconvenience for one day and the towing after I brought it up. Two hours later they call saying the caravan is fixed. No cost. Now the 7 year 70,000 mile warranty is good till June 2012 but the van has little over 74,000 miles which renders the warranty invalid. Now the service department wants me to believe that their poor service and inability to fix the issue correct the first time is not the problem it is just the wear and tear on the parts. So it must be Dodge quality. A Evap hose takes 9 hours to fix, Gas tank replaced 2 days but leak in gas tank when dealer paying for rental 2 hours. HHHMMM? Which leaves me with: 1) Not buying a Dodge in the future 2) Definitely not buying or servicing any vehicle from Herb Chambers Brian Frost More

Seth listened to what I wanted and was able to put me into the right vehicle. He answered all my questions and was extremely patient and friendly through the entire process. I wasn't sure what I wanted w into the right vehicle. He answered all my questions and was extremely patient and friendly through the entire process. I wasn't sure what I wanted when I first got on the lot, but he took his time to ask me what was important to me and found the perfect Jeep for me. Thanks Seth! More

Being young I am not always taken seriously by salesmen in general; having said that - John Puleo never questioned my intentions throughout the process. He was always available to answer any questions that in general; having said that - John Puleo never questioned my intentions throughout the process. He was always available to answer any questions that I had and is ultimately the reason I purchased my vehicle from Herb Chambers. I am beyond pleased with my experience. If John is selling cars when I decide to purchase another, it will be from him. Everyone I dealt with was professional and courteous. More

Everyone was wonderful! John listened to what we wanted and didn't waste time showing us vehicles we weren't intereseted in (like some other dealerships we went to). All the people we dealt with were welc and didn't waste time showing us vehicles we weren't intereseted in (like some other dealerships we went to). All the people we dealt with were welcoming, but professional. We felt right at home. There was no pressure and we got a great deal! More

Great customer service from the entire team that processed my sale. My salesman John was attentive to my needs and went above and beyond to make this a great experience. I look forward to using the processed my sale. My salesman John was attentive to my needs and went above and beyond to make this a great experience. I look forward to using the service department for my first oil change and hope that the great service continues. More

I visited your herb Chambers in Danvers, MA after seeing Chrysler 300 vehicles listed on the internet in your inventory. To be honest, shopping for a new vehicle is not my idea of “fun”. However, Seth And Chrysler 300 vehicles listed on the internet in your inventory. To be honest, shopping for a new vehicle is not my idea of “fun”. However, Seth Anderson (sales) was very pleasant and easy to deal with which made the experience seamless. Seth wasn’t pushy, but simply listened, answered all questions and even made small talk which eased the stresses and anxiety that go into shopping for a new vehicle. As a customer, I really do appreciate dealing with down to earth people such as Seth. Simply stated, I was happy with the superior service Seth provided to me and was completely satisfied with my transaction. Thanks to Seth and all at Herb Chambers! AD More

Seth was GREAT! He even came in on his day off to make sure that everything was taken care of and that my purchase went smooth and easy. He made sure that I not only understood everything about my new car sure that everything was taken care of and that my purchase went smooth and easy. He made sure that I not only understood everything about my new car, he also showed me everything there was to know about his dealership and service. I can whole-heartedly recommned Seth Anderson. More

Very good experince. I was helped through the entire process of buying my first car. They presented me with a few finance options and worked with me to create a payment that was easy for me to make. I process of buying my first car. They presented me with a few finance options and worked with me to create a payment that was easy for me to make. I actually was able to get a newer car than I was expecting with great pricing. Over very satisfied! More

Edison is, by far, the best salesman I have had the pleasure of working with in the last 20 years of me leasing / buying my vehicles. I have lived all over the US, and I have dealt with many dealership pleasure of working with in the last 20 years of me leasing / buying my vehicles. I have lived all over the US, and I have dealt with many dealerships. Not once, did I ever feel pressured into any deal. His willingness to help, along with his easy going attitude, have made my experiences at Herb Chambers ones to remember. Thanks Edison, Lorraine Stolar =) More