Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

I went into the dealership with a lease that was expiring on a Volvo XC70 - I had been very interested in Jeep's and wanted to expand on the research I had done on my own. Anabel knew the product well, she on a Volvo XC70 - I had been very interested in Jeep's and wanted to expand on the research I had done on my own. Anabel knew the product well, she aksed me great questions about how I would be primarily using the vehicle and helped guide me to the best options for my needs and desires. She was not pushy and was able to answer my questions - she was a joy to work with throughout the process. More

Seth Anderson was friendly and quite helpful. He answered all of my questions and concerns. I did not feel any pressure. I am pleased with my overall experience. answered all of my questions and concerns. I did not feel any pressure. I am pleased with my overall experience. More

I'm an active duty military guy who wanted to purchase a new vehicle on my birthday, so I went to Herb Chambers to check out the new Challengers. There I ran into Seth Anderson who walked me though the lot new vehicle on my birthday, so I went to Herb Chambers to check out the new Challengers. There I ran into Seth Anderson who walked me though the lot and introduced me to my future vehicle. There were certin things I was looking for, like engine, transmission and color, everything else was extra and didn't need it. Seth showed me a used Challenger that met most of the criteria minus the color. We took it for a test drive and before you knew it I was purchasing a new used car with 4000 miles on it at a great price. Every employee I encoutered during my visit treated with respect and made me feel like I was the most important person in the showroom. The financing went smooth and was treated with the same respect as the rest of the staff did. They had the car ready for me completly detailed before it was time to close and some of the staff helped me move the old stuff from my trade in, to the Challenger and made sure I left nothing behind. In my opinion my overall experience with Herb Chambers was outstanding and I can only hope that when it's time to buy or trade in again, that I get treated the same way that they treated me the first time. More

This was my third purchase in the past four years, two trucks and a car. You know a good dealership when the same staff is still in place and working hard for your business. They are a pleasure to deal wi trucks and a car. You know a good dealership when the same staff is still in place and working hard for your business. They are a pleasure to deal with. More

I was very pleased with Mark Cunningham. He was not PUSHY, very pleasant and answer all my questions. Mark listened to me about what I wanted,and was able to get the car in the color I wanted, with the PUSHY, very pleasant and answer all my questions. Mark listened to me about what I wanted,and was able to get the car in the color I wanted, with the options I wanted. He did a great job. More

The customer service was fantastic. I went to 5 other dealerships before coming here and I walked out of each of them due to the lack of respect and knowledge from other car salesmen. When I arrived her dealerships before coming here and I walked out of each of them due to the lack of respect and knowledge from other car salesmen. When I arrived here I instantly received a great welcome. They took the time to understand what I was looking for and made great recommendations within my budget. They worked with me in being able to get the car I wanted within the budget I had available. They understood I only had one day to get everything done and their whole team made it happen for me. I walked in at 12:00pm and left at 5:00pm with a brand new car with plates and a sticker! I highly recommend this dealer to everyone. More

This is a very fine group of friendly and hard working individuals who combined went out of their way to get me the best possible deal at a very affordable price for me. I never felt pressured to make the individuals who combined went out of their way to get me the best possible deal at a very affordable price for me. I never felt pressured to make the purchase all the while they gave me the feeling of trust which made it a much more comfortable position for me to make a clear decision. I've now bought 3 vehicles at this dealership and have been fortunate enough to get Anabel twice, she is an absolute charm to deal with. More

This is our second vehicle lease with this dealership and we have been very happy. They have worked with us on the price to get to where we need to be. We have been happy with the service and the employees we have been very happy. They have worked with us on the price to get to where we need to be. We have been happy with the service and the employees are very friendly. More

I question Herb Chambers Mission Statement. I bought my I question Herb Chambers Mission Statement. I bought my 2005 Dodge Caravan at Herb Chamber in Danvers and had it serviced there for 5 years. Recently I question Herb Chambers Mission Statement. I bought my 2005 Dodge Caravan at Herb Chamber in Danvers and had it serviced there for 5 years. Recently the check engine light came on, so I brought the Caravan in for service. I dropped it off 9:00AM they had the vehicle all day but stated they fixed the Evap hose cost $59.95. A few days later the check engine light came on, I took it to a local repair shop and they came up with the same code and advised me to bring it back and have them do a “smoke test” on it. When I call and requested the repairs be corrected I was told a smoke test was already performed which later was found not to have been done. When I brought the vehicle back and the necessary test was done the issue was the gas tank needed to be replaced, cost $1235.00. Two days later the caravan is fixed. That night it is repaired it breaks down on Rt 93 at 9:30PM and is leaking gas with my wife and children in it. Well I have it towed back to the dealership. The next morning I call and unfortunately the tow company dropped it off at the Herb Chamber Chevy dealership across the street and not the Dodge and the service depart requires me to call tow company and have it deliver to correct dealer. After voicing my dissatisfaction I have the tow company deliver it. The dealership agrees to pay for a rental for my inconvenience for one day and the towing after I brought it up. Two hours later they call saying the caravan is fixed. No cost. Now the 7 year 70,000 mile warranty is good till June 2012 but the van has little over 74,000 miles which renders the warranty invalid. Now the service department wants me to believe that their poor service and inability to fix the issue correct the first time is not the problem it is just the wear and tear on the parts. So it must be Dodge quality. A Evap hose takes 9 hours to fix, Gas tank replaced 2 days but leak in gas tank when dealer paying for rental 2 hours. HHHMMM? Which leaves me with: 1) Not buying a Dodge in the future 2) Definitely not buying or servicing any vehicle from Herb Chambers Brian Frost More

Seth listened to what I wanted and was able to put me into the right vehicle. He answered all my questions and was extremely patient and friendly through the entire process. I wasn't sure what I wanted w into the right vehicle. He answered all my questions and was extremely patient and friendly through the entire process. I wasn't sure what I wanted when I first got on the lot, but he took his time to ask me what was important to me and found the perfect Jeep for me. Thanks Seth! More