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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers
Danvers, MA
622 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 622 reviews
December 19, 2013
Dear all, At about 1pm on Sunday December 15 2013, I Dear all, At about 1pm on Sunday December 15 2013, I went to the dealership stated above and I wanted to trade my 2012 Ford SVT Raptor to a grey 201 Dear all, At about 1pm on Sunday December 15 2013, I went to the dealership stated above and I wanted to trade my 2012 Ford SVT Raptor to a grey 2014 Jeep grand Cherokee diesel. I have met with Will the sales manager and Dimitru the sales consultant. They gave me numbers I liked and was told to come back the following Monday for pick up because the jeep needed to be prepared for "delivery". I work between 80 to 90 hours a week. That Sunday at 1145pm I was due for work until Monday 4pm basically a double. Also I was also due for work that monad at 1145pm until Tuesday 4pm. So I only had Monday evening free to deal with them. I had no problems with Dimitru and Will, they were both pleasant and curtious. Monday evening I was dealing with Joe Dipietro the finance person who was moving paperwork very quickly to avoid allowing to see the numbers. He or someone added all kinds of warranties and low jack and ding protection plans that I did not want nor I was asked if wanted such warranties. Keep in mind I'm tired I do not want to sit there more then I have to. Long story short is That Mr. Dipietro is a scammer and a thief. Mr. Dipietro's work reflects on Mr. Chambers dealership's professionalism. I would like to also add that this is not my first brand new car from Herb Chambers, February 2013 I have bought with my brother a 2013 Bmw m3 white competition package from Herb's Bmw in Brighton and the sales and finance persons were awesome and gave me what I asked for. Even in August of 2012 when I bought my brand new black f150 raptor from Watertown ford, my experience wasn't as bad as this is one. A word for the sales and finance persons just be upfront with the customer it will go a long way. And please Mr. Dipietro you had my telephone number you could've called me on Monday and asked me if I want it the extra "stuff". Mr. Dipietro took advantage of the circumstances and tried to push extra things that I did not need under the envelope. I had to refinance the whole deal through my local bank. More
by charbelk03
Employees Worked With
Joseph Dipietro, Dumitru Marcu
December 11, 2013
Mike and the rest of the team at this dealer made buying my first brand new car a truely awesome experience. They helped me find exactly what I wanted, gave me great price, and everything went through smoo my first brand new car a truely awesome experience. They helped me find exactly what I wanted, gave me great price, and everything went through smoothly and quickly. Would highly recommend Michael Neligon and the rest of the dealers assets to others. They certainly have my business in the future. More
by Maclaren
Employees Worked With
Michael Neligon
December 04, 2013
Just met Derek 3 days ago and because of his attention to detail and overall personality I brought all of my cars to him (4) over the past few days for a pre-winter detail... He fixed a recall on my jeep and detail and overall personality I brought all of my cars to him (4) over the past few days for a pre-winter detail... He fixed a recall on my jeep and I like the way he takes a genuine interest in my satisfaction and in my vehicles... I love cars and he obviously does too!!! Whenever I go to the dealership for any reason I seek out John Puleo because he always introduces me to the right person for my needs and once again he was right about Derek... More
by mccarthy1010
Employees Worked With
Derek Rojas
December 03, 2013
Our 2009 Dodge Nitro was purchased with an extended warranty at another dealership. Without an appointment, Chris Kielbasa took our car and provided full diagnostics of the problem as well as researchi warranty at another dealership. Without an appointment, Chris Kielbasa took our car and provided full diagnostics of the problem as well as researching the extended warranty. Mr. Kielbasa kept us informed of the status of the vehicle and honored our warranty fully. Our car was returned fully repaired in a reasonable amount of time. We would not hesitate to recommend their service or purchase another vehicle from a Herb Chambers company. More
by cmlander
Employees Worked With
Chris Kielbasa
December 02, 2013
I was not sure what to expect buying my first new vehicle but sales consultant Micheal Neilgon as well as other staff members made it worth my while. I was not rushed in any way and all my questions and nee but sales consultant Micheal Neilgon as well as other staff members made it worth my while. I was not rushed in any way and all my questions and needs were met. If I had any sort of issue big or small it was dealt with and in a very professional manner. I was treated very fairly and not only did I buy a brand new Jeep Cherokee I made new friends. When buying a new vehicle it is important to develop a relationship with the people you are working with and thats exactly what they do at the Herb Chambers in Danvers. I want to thank Micheal Neilgon for all his help on my purchase and for all his help I know will come in the future. I absolutely recommend anyone who wants to purchase and new vehicle to shop here. More
by ahuberdeau
Employees Worked With
Michael Neligon
November 26, 2013
Just bought my truck on 11/23/2013 and can't drive it enough. Thanks to Vito S.for a simple, honest, and "it is what it is" ideal. Went in, worked the numbers, made a deal and that was it. Quick and easy enough. Thanks to Vito S.for a simple, honest, and "it is what it is" ideal. Went in, worked the numbers, made a deal and that was it. Quick and easy. Highly recommend Vito S. and Herb Chambers Dodge! More
by brianmc20
Employees Worked With
Vito Scavo
November 20, 2013
John Puleo helped to make the purchasing of my new Jeep an excellent experience. He was always friendly, willing to help find the best option for me and my budget, and took the time to follow-up with all q an excellent experience. He was always friendly, willing to help find the best option for me and my budget, and took the time to follow-up with all questions. He went above and beyond to help me find the vehicle that fit me, and was in constant contact with me throughout my search. Overall I had a wonderful experience and would highly recommend John and this dealership. More
by JackieG4
Employees Worked With
November 19, 2013
I'm giving this rating because the Jeep I bought here is still not fixed and someone in the service department stole four packs of cigarettes out of my car the last time I brought it in. Osirus was so ni is still not fixed and someone in the service department stole four packs of cigarettes out of my car the last time I brought it in. Osirus was so nice to try and cover for his crew but I refused to let it go and ended up coming back in to be reimbursed by the "detail manager" with petty cash. I'm still angry that my vehicle is not fixed. This dealership and the next one agree that there is a noise in the drivetrain that they can't identify. None of the service people even seemed interested in fixing my car, which is under warranty! More
by ddalton23
Employees Worked With
OSIRUS
October 31, 2013
Mike was easy to work with, knew or got the answers to any questions we had regarding the purchase of our new Jeep. We really enjoyed the entire experience from test driving through the paperwork. Everyo any questions we had regarding the purchase of our new Jeep. We really enjoyed the entire experience from test driving through the paperwork. Everyone was helpful and very pleasant. We look forward to future interactions with the employees at Herb Chambers Jeep. More
by Katie1996
Employees Worked With
Michael Neligon
