Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

As soon as I stepped into the service area I knew something was different. The service center was immaculate and I was immediately greeted by one of the service managers who's name was Derek Rojas. I something was different. The service center was immaculate and I was immediately greeted by one of the service managers who's name was Derek Rojas. I told Derek that my brand new jeep had a water leak and I could tell he was genuinely concerned. He told me not to worry and they would take care of it. He said they might not be able to get to it today as it was the day after Christmas and they were busy. Sure enough, 5 hours later I received a call and Derek said the Jeep was all set. Apparently it was my error in the way I installed the top. When I picked up the vehicle, a technician met me and told me what I had done wrong and he went over the steps to be sure I did not repeat my mistake. The entire process was very smooth and professional. I must say that Derek's professionalism made the trip to the service department totally pain-less. The entire service department was very well run. Later in the day, I received another follow up call asking if I was satisfied with the work performed today and if I had any other problems. That is what I call customer service. I want to thank Derek and the entire service department team for a job well done. I now realize that buying my new jeep from Herb Chambers was the right decision. Sincerely, Mike Viviano More

I have been to this dealership many times just to "kick tires" and let my 9 year old son look at the cars in the showroom. My son is a true car lover, Each time I visited, the staff was always very f "kick tires" and let my 9 year old son look at the cars in the showroom. My son is a true car lover, Each time I visited, the staff was always very friendly (even though i let them know I was not buying.) Well when I needed a new car, this dealership was my first stop. Vito S was one of the first people I met during my visits and he made such a positive impression I knew this was the place to do business. I purchased a 13 Charger and couldn't be happier. The price was awesome. The expereince was awesome. I want to thank Vito, Will L, Zack and Joe in finance, Anabel, Richard U, and last but not least Dimitru( who was a true pleasure to work with.) I would, without hesitation, recommend this dealership to anyone. More

My husband and I were rather pleased with the service and professionalism we received from a recent purchase on a new vehicle. Our salesperson (Vito Scavo) was friendly and quite accommodating to our spec professionalism we received from a recent purchase on a new vehicle. Our salesperson (Vito Scavo) was friendly and quite accommodating to our specific needs and very patient through out the process. My husband made repeated visits to the dealership inquiring about various things and our salesperson was diligent to take the time to address his questions and his concerns properly. One thing that stands out the most to us was that Vito was not arrogant or pushy at no time did we feel pressured to make a decision immediately. He showed enough care to give us the space needed to arrive at our own conclusions! Overall, it was a pleasure to do business at this particular Herb Chambers our salesperson made the difference and got the sale too! Thank you very much for going the extra mile!! More

I purchased my first new car from Herb Chambers in Danvers. I worked Mike Neligon and he was awesome. He truly made the car buying experience fun and enjoyable. I learned a ton and couldn't be more Danvers. I worked Mike Neligon and he was awesome. He truly made the car buying experience fun and enjoyable. I learned a ton and couldn't be more excited about my first big purchase. I got a new Jeep Cherokee and couldn't be happier. More

Mike and the rest of the team at this dealer made buying my first brand new car a truely awesome experience. They helped me find exactly what I wanted, gave me great price, and everything went through smoo my first brand new car a truely awesome experience. They helped me find exactly what I wanted, gave me great price, and everything went through smoothly and quickly. Would highly recommend Michael Neligon and the rest of the dealers assets to others. They certainly have my business in the future. More

Just met Derek 3 days ago and because of his attention to detail and overall personality I brought all of my cars to him (4) over the past few days for a pre-winter detail... He fixed a recall on my jeep and detail and overall personality I brought all of my cars to him (4) over the past few days for a pre-winter detail... He fixed a recall on my jeep and I like the way he takes a genuine interest in my satisfaction and in my vehicles... I love cars and he obviously does too!!! Whenever I go to the dealership for any reason I seek out John Puleo because he always introduces me to the right person for my needs and once again he was right about Derek... More

Our 2009 Dodge Nitro was purchased with an extended warranty at another dealership. Without an appointment, Chris Kielbasa took our car and provided full diagnostics of the problem as well as researchi warranty at another dealership. Without an appointment, Chris Kielbasa took our car and provided full diagnostics of the problem as well as researching the extended warranty. Mr. Kielbasa kept us informed of the status of the vehicle and honored our warranty fully. Our car was returned fully repaired in a reasonable amount of time. We would not hesitate to recommend their service or purchase another vehicle from a Herb Chambers company. More

I was not sure what to expect buying my first new vehicle but sales consultant Micheal Neilgon as well as other staff members made it worth my while. I was not rushed in any way and all my questions and nee but sales consultant Micheal Neilgon as well as other staff members made it worth my while. I was not rushed in any way and all my questions and needs were met. If I had any sort of issue big or small it was dealt with and in a very professional manner. I was treated very fairly and not only did I buy a brand new Jeep Cherokee I made new friends. When buying a new vehicle it is important to develop a relationship with the people you are working with and thats exactly what they do at the Herb Chambers in Danvers. I want to thank Micheal Neilgon for all his help on my purchase and for all his help I know will come in the future. I absolutely recommend anyone who wants to purchase and new vehicle to shop here. More

I came in for oil change and was treated with kindness and respect. Derek R Team Manager was courteous. My service was quick and thorough. and respect. Derek R Team Manager was courteous. My service was quick and thorough. More