Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

console screen display/Radio will not turn off I went to get out of my car this morning to go into work and when I turn the car off and the opened the door the radio/console (UConnect) display did I went to get out of my car this morning to go into work and when I turn the car off and the opened the door the radio/console (UConnect) display did not turn off. I started the car again, put it into gear, tried that and it was still on. Called the dealership because I was worried about the battery dying during the day while I am at work. They confirmed that the batter would die. And told me they could not get me until 1/14/2019, today is 12/27/2019. So as an alternative, I was told to go under the hood and disconnect the battery to reset the radio. Well, they forgot to mention a few things, like where the battery was, the tools I need to disconnect it and I need to be very strong and tall. I got a co-worker, went to our facilities department (to borrow tools) - spent a half hour under the hood in 20 degree weather. We disconnected the battery, the car was dead, no lights, no horn, could not be started - however, the radio display was still ON. Disconnected the power the fuse box, car was dead screen was still ON. Called the dealership back and they could not offer any help. I was told to drop if off as an emergency and they would try to get to it over the next 2 weeks. I would be left with no car for 2 weeks or for however long. I was told this is because they only have 3 techs working because of the holidays - so I am paying the price for them being understaffed. Meanwhile - my fabulous coworker found on the internet that this is a very common problem and all you have to do is hold the mute and power button down for 5 seconds and let go and the system resets - and that worked the screen is no off with zero help from the place I bought it and have had it serviced for the last 3 years. What an epic disappointment. More

A Bad Experience Called to find out if price on line was with the 0% financing and was told it did. Went to the dealership to buy the car, got there and was told that Called to find out if price on line was with the 0% financing and was told it did. Went to the dealership to buy the car, got there and was told that wasn't the case. I stayed, was told by Ishmail the salesperson who couldn't stop texting while talking to me, that he would get a price from the manager. Waited for 35 minutes, nobody came back. I walked out to the manager yelling "I have your price" behind the desk. It was day before Christmas, nobody in dealership. I had a checkbook ready to buy and they apparently didn't care if I sat there all day. If you want the typical BS that car dealers give clients ("let me check w/ my manager, you can wait all day") then this is the place for you. I wasn't shopping, I was buying and they couldn't be bothered. More

Darlene is an amazing salesperson~PamS Darlene went over and beyond to assist me with the purchase of my new jeep. I will highly recommend her to friends & family that are looking for a new Darlene went over and beyond to assist me with the purchase of my new jeep. I will highly recommend her to friends & family that are looking for a new vehicle. More

Excellent Good people, friendly, good price, good truck.John made it easy for me to buy this truck. William explained everything to me , and did it well. Thanks Good people, friendly, good price, good truck.John made it easy for me to buy this truck. William explained everything to me , and did it well. Thanks More

Great trucks, best car buying experience I've had I came to Herb looking to buy a new truck, I knew exactly what I wanted and what I was willing to pay. The salesmen at Herb Chambers Dodge (specifical I came to Herb looking to buy a new truck, I knew exactly what I wanted and what I was willing to pay. The salesmen at Herb Chambers Dodge (specifically, Ray) did everything in there power to ensure that I walked out happy and with what I wanted. I would never hesitate to come back here for another vehicle. More

Excellent experience I am very happy to have worked with Vito on buying my new R/T. He is knowledgeable, patient, and over all gave us a great experience! Will LaFlash was I am very happy to have worked with Vito on buying my new R/T. He is knowledgeable, patient, and over all gave us a great experience! Will LaFlash was great also and did an awesome job of getting us in and out in a day, which was perfect cause we came from Cape Cod. I would highly recommend Vito and Will for professional, fair, superior sales and financing service! More

Great experience I came in and wasn’t sure what to purchase. Franc helped me out and made my choice clear. I will be returning to purchase a vehicle next week. He is S I came in and wasn’t sure what to purchase. Franc helped me out and made my choice clear. I will be returning to purchase a vehicle next week. He is SUPER knowledgeable and made shopping for a car a great experience. Would recommend! More

I'm glad we went to Herb Chambers Jeep !!! Our experience started with their great website where we saw a Cherokee that we liked. We called and made an appointment and went to see the vehicle. Our experience started with their great website where we saw a Cherokee that we liked. We called and made an appointment and went to see the vehicle. My wife and I both felt very comfortable working with our salesperson Vito Scavo. He explained the buying process to us, answered all of our questions and arranged our test drive. I knew it was the right vehicle for us before we drove 1 mile, and with Herb's 5-day money back guarantee and 30 day exchange programs I didn't feel like we needed to go any further so we turned around and went back to make the purchase. Vito got the paperwork started and then he brought us to meet his sales manager Will LaFlash to finalize everything. As with Vito, my wife and I were also comfortable working with Will. So to anyone who may be reading these reviews to help them decide whether to buy from Herb Chambers, my advice to you is yes. And to Vito, Will and the folks in the service department who got our car ready for us, we say THANK YOU FOR THE GREAT EXPERIENCE!!!! More