Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers
Danvers, MA
616 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 616 reviews
August 09, 2016
Very Confusing Experience First off, Vito is an awesome guy! The confusion, however, comes from the dealership itself and the disconnect between the image that Herb Chambers hi First off, Vito is an awesome guy! The confusion, however, comes from the dealership itself and the disconnect between the image that Herb Chambers himself tries to project in his (personal and personable) commercials and the horrid experience one is subjected to at the dealership. Again, Vito was awesome, patient, personable, sensitive, and very helpful. I'm not sure I can be as generous with attributes with regards to the dealership's "culture." And I think, in their overwrought histrionics to come across as "non-pushy" and "laid back salesmen," this dealership has lost me to another Fiat and Jeep, in Norwood, very far from my neighborhood, but still a place I got better treatment. One small example should be illustrative enough: I've been dealing with Vito for a couple of weeks (via email mainly, and a couple of visits to the dealership.) On my third visit to the dealership, we were approached by a pleasant saleswoman (probably the token female salesperson) who asked if we needed help (while we were looking at some Fiats.) When I told her that we've been dealing with Vito she looked STUNNED almost, and quipped "oh, we are not supposed to speak to each other's customers" (as if we'd just committed a mortal sin) and began vigorously gesturing to a faraway figure (Vito's) to "come quickly." MAJOR RED FLAG!!! I would have expected "oh, you're in good hands with Vito," or "I'm sure your experience with Vito will be a memorable one," or "Vito is a great guy, you are lucky to be working with him" etc.., ya know, platitudes to put your customer at ease. But no. What this woman revealed was that beneath the thin pleasing veneer of the Herb Chamber's TV culture lay a seriously troubling culture. At least from my perspective. Not only will I never visit this dealership again; it is doubtful I will even look in its direction when I'm at Guitar Center across the street. More
by Franck
Employees Worked With
Vito Scavo
July 13, 2016
Low Pressure - High Quality Sales Team I won't try to speak for everyone, but I know that my biggest complaint in the past when looking for a new vehicle was keeping my blood pressure under I won't try to speak for everyone, but I know that my biggest complaint in the past when looking for a new vehicle was keeping my blood pressure under control as I drove into the dealership. Immediately, I felt the weight of high pressure sales heading my way. I would try dealer after dealer hoping that I would find one that I could feel some sense of trust with. Until today I had not found one that I could walk away from feeling like I had made a sound decision. I am happy to say that today I have been very pleasantly surprised. My wife and I came in looking for a used (within 2 years) vehicle in good shape, low miles, and reasonable price. We knew this was a bit much to ask. We met with Mr. John Chiavaras in sales. Immediately Mr. Chiavaras impressed me. He listened to us. He thought about how he could meet our needs, and after showing us a few of what he thought were our best bets we drove away the next day with a 2 year old Dodge RAM 1500 Tradesman with a quad cab, sprayed in bed liner, tow hitch, low miles, low price, and in excellent condition. The truck even has sweet mags. This is an inside joke between my wife and I because I am nearly 50 years old. But that's not the point. John made us a fair and honest deal. As I stated previously, the key to this successful sales experience is that John listened to us. He even remembered specific questions about the warranty that I had asked him during our test drive. He didn't have the answer at the time, but when we returned from the drive he recalled my question and dove deeper. That is the kind of salesmanship that breeds trust and mutual respect. We had an equally positive experience with the finance department. I believe this was John Puleo that we dealt with directly, and unfortunately I'm forgetting the gentleman's name that we first worked with. But this was low pressure, and fair salesmanship. The various financing and warranty options were put in front of my wife and I and we had the opportunity to look them over and make a decision. Our questions were fairly answered without the usual gamesmanship that is often experienced at car dealerships. We will be buying our next vehicle at Herb Chambers of Danvers, Ma. I look forward to meeting with Mr. Chiavaras again as well. He is a man of integrity, a former business owner who brings his business sense and creativity to his interactions with his customers. He quickly formed a genuine bond with us. Anyone can shake your hand, smile, and pretend to be "looking out for you". Mr. John Chiavaras is not pretending. He made it a point to demonstrate that he heard every word we said, and did his best to get us what we needed. When this was not possible, he tried to meet us halfway. When that was not possible, he was up front and honest about that too. We will be back! More
by rgaudet
Employees Worked With
John Chiavaras
June 29, 2016
Great customer service I walked into this dealership the other day to gather some information about some of the different vehicles on the lot. I spoke to an employee by the I walked into this dealership the other day to gather some information about some of the different vehicles on the lot. I spoke to an employee by the name of Riztchi Henry who took the time to answer all of my questions even though I didn't buy a car that day. In the near future when I go to purchase my next vehicle I will go to Herb chambers of Danvers because of their excellent customer service. More
by Angelo B
Employees Worked With
Riztchi Henry
June 11, 2016
great service Always come here to service my jeep.. And I have no complaints what so ever.. Friendly staff and always helpful with what ever questions you have. Always come here to service my jeep.. And I have no complaints what so ever.. Friendly staff and always helpful with what ever questions you have. More
by David daupert
Employees Worked With
Jeff mc nally
June 07, 2016
Poor Service I'm the owner of a 2012 Chrysler Town and Country (purchased from Herb Chambers) and a 2014 Ram 1500 (not purchased from Herb Chambers due to the inab I'm the owner of a 2012 Chrysler Town and Country (purchased from Herb Chambers) and a 2014 Ram 1500 (not purchased from Herb Chambers due to the inability to reach a common agreement) and have experienced poor, unresolved service from Herb Chambers Chrysler Jeep Dodge RAM of Danver's over the years. The the issue that severed our relationship with the dealership was back in July of 2014 when I brought my Town & Country for standard service including tire balance due to a vibration issue in the right rear. I paid for the tires to be balanced yet the issue remained. After 2 additional attempts to have the issue resolved by Herb Chambers I drove down the street to Direct Tire, immediately after receiving the vehicle back from Herbs Service dept, where they removed the broken tire sensor that had been bouncing inside the right rear tire. As a result of that experience I have not returned to Herb Chambers. Please note that until this incident, Herb Chambers had done all of the service including oil changes on my vehicles (we're a 3 Ram and 4 Chrysler T&C family, so not a small business). Today, the 2014 Ram 1500 has several warranty items that need attention so I thought that I'd give Herb Chambers another try. Well, since I didn't buy the truck from them, even though I did try, they were not interested in helping with my warranty concerns (rear door window seal, rear door lock not working, tear in leather seat) and told me to go back to the dealership from which I purchased it. Honestly, as the Chrysler representation for Ram in the North Shore area you'd expect more from them. I left Herb Chambers and found another Chrysler dealerships in the area to be far more accommodating and willing to take on the warranty items. In summary, today's experience confirmed that nothings changed with respect to the poor service of Herb Chambers Danvers. More
by 2014 Ram Warranty
Employees Worked With
Don't remember
April 15, 2016
Great buying experience, no pressure What a great buying experience! I had purchased a prior luxury vehicle from Herb Chambers and was ready to buy my next vehicle and decided to go back. What a great buying experience! I had purchased a prior luxury vehicle from Herb Chambers and was ready to buy my next vehicle and decided to go back. Different Make, Model and location- but again- another great buying experience from Herb Chambers. Loved working with Vito - a real, down to earth friendly guy. No pressure, - all facts , no fluff for this girl. He was great! Followed up to make sure I had everything I wanted. Joe Dipietro in Finance was helpful, spoke language I could understand - no razz ma tazz , or fancy worksheets that someone would need their own personal banker to figure out. Just a great deal, a great price. I will absolutely buy my next car from Herb Chambers, and will most likely head back to see these guys. Thanks guys! Lisa Flanagan More
by lisaflan
Employees Worked With
Joseph DiPietro - Finance Director , Vito Scavo
April 13, 2016
after the sale Almost two weeks after the sale I still receive calls from the sales manager and my sales person making sure that everything is going fine! Also the s Almost two weeks after the sale I still receive calls from the sales manager and my sales person making sure that everything is going fine! Also the service manager greeted me with assurance that I would be well cared for in the service department. I mean how helpful can a dealership be after a sale? Try Herb chambers in Danvers and see! Bob Dawe More
by pjdawe
Employees Worked With
Bill Lee, Lewis Silvano
April 13, 2016
Excellent experience. The only great job well done goes to Dumitru Marcu the silent professional who's from start to finish was nothing but a great help and answered every The only great job well done goes to Dumitru Marcu the silent professional who's from start to finish was nothing but a great help and answered every concern we had. He is not your typical annoying as hell car salesman. Talking about car delivery explaining things to my wife from A to Z, that was great experience as well. Would recommend him to anyone and I promise you will end up buying a car. Customer care and professionalism goes a long way. Dumirtu thank you again More
by Frensis Pano
Employees Worked With
Dumitru Marcu
April 06, 2016
My NEW RAM REBEL!!!!! I first saw the RAM Rebel at the Ducks Unlimited National convention in Milwaukee in May and was told it would not be available until January 2016. I I first saw the RAM Rebel at the Ducks Unlimited National convention in Milwaukee in May and was told it would not be available until January 2016. I kept pestering John Chivaras and when they finally received one in I took it for a test drive and LOVED IT!!. The attention this dealership gave to this transaction was super. John ordered it and within 5 weeks I had exactly the truck I wanted. John took care of all the ordering details and had my truck prepared and ready to go. I love it. The sales team, finance team and service team set atmosphere here . Nice JOB! More
by Michael Nolan
Employees Worked With
John Chiavaras
April 06, 2016
My NEW RAM REBEL!!!!! I first saw the RAM Rebel at the Ducks Unlimited National convention in Milwaukee in May and was told it would not be available until January 2016. I I first saw the RAM Rebel at the Ducks Unlimited National convention in Milwaukee in May and was told it would not be available until January 2016. I kept pestering John Chivaras and when they finally received one in I took it for a test drive and LOVED IT!!. The attention this dealership gave to this transaction was super. John ordered it and within 5 weeks I had exactly the truck I wanted. John took care of all the ordering details and had my truck prepared and ready to go. I love it. The sales team, finance team and service team set atmosphere here . Nice JOB! More
by Michael Nolan
Employees Worked With
John Chiavaras
