Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

Always accommodating and friendly. Even without an appointment the oil changes are quick. Great customer service. Even without an appointment the oil changes are quick. Great customer service. More

I couldn’t be more pleased with my experience at Herb Chambers Ram thanks to Vito. I went into the dealership on Saturday at 2pm and was driving home my new truck at 5pm that day! My family has purchased Chambers Ram thanks to Vito. I went into the dealership on Saturday at 2pm and was driving home my new truck at 5pm that day! My family has purchased cars from Vito for years and there’s a reason we keep coming back. We will continue to return to Herb Chambers as long as he is there. I’ve never had a more seamless car buying process. I shouldn’t even call it a process. Vito made shopping for my new truck actually enjoyable. Having registry services at the dealership is an added convenience. Whether you want a jeep, a minivan, or a supped up truck, Vito will get you what you need. More

Jeff B. and the service team were awesome. My car was ready the same day and Jeff kept me updated on pricing, timeline and gave suggestions for service based and the service team were awesome. My car was ready the same day and Jeff kept me updated on pricing, timeline and gave suggestions for service based on the technician’s feedback. Overall great experience. I would not take my Jeep anywhere else for service. More

The service advisor was quick, pleasant, and efficient. Using the Express Service Lane, the maintenance session took approx. one hour. Using the Express Service Lane, the maintenance session took approx. one hour. More

I’ve been a customer of theirs for 5 years now and the have always met and exceeded my expectations. have always met and exceeded my expectations. More

Connor at Herb Chambers Service confirmed that they lost our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I t our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I talk to my husband or if I post on social media." He suggested I was threatening to blast him on social media. I tried to explain that, no, I wanted to understand, but he refused to continue the conversation and refused to reschedule. They have lost customers of 15 years and multiple cars. More

The service advisor "Ray"was argumentive on the phone and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covere and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covered by the extra factory warranty I purchased when I bought the car but also under it's new car warranty on its transmission which SHOULD NOT have had a diagnostic fee's associated with it. I was charged $193 dollars for a "diagnosis fee" to fix a warranty covered item. I paid it just to get my car away from them. I will NOT be back for service plus I WILL NEVER buy any type of car from a Herb Chambers dealership EVER! I plan to report them to Dodge Jeep Corporate Customer Service and the attorney general of MA. I CAN NOT in good conscious recommend this dealership to anyone for any reason! Bottom line, sure they fixed my car but the amount of upset and attitude from the service advisors that came before they did so is just unreasonable, disrespectful and reason not to use them again. They charged me to replace a bolt that was covered under warranty! More

They were able to diagnose my problem and have it done on the same day. the same day. More

Thank you so much Cody and Ray for always taking care of me. 🌺 always a quick service me. 🌺 always a quick service More

Service department is terrible, excluding the woman at the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't hav the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't have their act together. When doing so, I included a full synthetic oil change, tire rotation, inspection, and wiper blades to give them more service. All I really needed was the 10k mile check up and inspection. I reemphasized synthetic oil when I arrived. They also asked what I was there for. And I was kind of taken aback...I was there for what I submitted online. So I repeated everything, again, emphasizing full synthetic. Instead, I got conventional oil, no wiper blades, tire rotation and inspection. It's obvious the service department could give flying frig about delivering better service. I don't care if they kiss my feet, now. I'll never go back. I'll service somewhere else. More