Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

Service department is terrible, excluding the woman at the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't hav the counter. She's awesome. From moment one, have fun trying to schedule service online. Good lord, it's the 21st century and they clearly don't have their act together. When doing so, I included a full synthetic oil change, tire rotation, inspection, and wiper blades to give them more service. All I really needed was the 10k mile check up and inspection. I reemphasized synthetic oil when I arrived. They also asked what I was there for. And I was kind of taken aback...I was there for what I submitted online. So I repeated everything, again, emphasizing full synthetic. Instead, I got conventional oil, no wiper blades, tire rotation and inspection. It's obvious the service department could give flying frig about delivering better service. I don't care if they kiss my feet, now. I'll never go back. I'll service somewhere else. More

Thank you! As usual great service and another great experience. Been coming here since I purchased my Jeep Cherokee Lattitude new in 2014. As usual great service and another great experience. Been coming here since I purchased my Jeep Cherokee Lattitude new in 2014. More

Sales and service dept were great. Everone was very helpful . Ray in service was especially helpful. Everone was very helpful . Ray in service was especially helpful. More

Service department needs upgrade in how to treat customers.. charged me for fixing windshield wipers They installed, fixed chipped paint in door , it looks worse , and the serviceman at counter was customers.. charged me for fixing windshield wipers They installed, fixed chipped paint in door , it looks worse , and the serviceman at counter was rude, uninterested with an attitude…. Cashier is wonderful!!!… Have purchased many vehicles from this dealership, that’s going to end… Tired of the attitude of “ some” of the service department… 6/28/22 More

The service here is terrible had my car there for 2months almost, didn’t give me a loaner and everyweek its the same thing will get it done next week or next couple days and basically been 2months without a almost, didn’t give me a loaner and everyweek its the same thing will get it done next week or next couple days and basically been 2months without a car for a job that took em half day to take it apart but they cant fix it up in a day More

Trying to get a lease, worst experience ever. The price was different than the one on the internet, quoted monthly payment was higher with higher down payment. She was not able to explain. Horrib The price was different than the one on the internet, quoted monthly payment was higher with higher down payment. She was not able to explain. Horrible experience overall. More

Very Professional. . Codi was the best in relaying information on the service of my Ram . Codi was the best in relaying information on the service of my Ram More

I leased a challenger from Herb Chambers and had a great experience. Jeffrey Baez went above and beyond to assist me in my leasing experience. We had some issues with my insurance and he spent hours working experience. Jeffrey Baez went above and beyond to assist me in my leasing experience. We had some issues with my insurance and he spent hours working on it to allow me to go home with my new car the next day. He is extremely helpful, personable, and I would recommend going to him to purchase or lease a vehicle. Greg Ormiston the financial manager was amazing as well. Really helpful and explained everything perfectly. More

Very friendly, efficient staff as always. Had just an oil change but also took the opportunity to look into new lease. Darlene was very helpful. Had just an oil change but also took the opportunity to look into new lease. Darlene was very helpful. More

My year old Wrangler lease wouldn’t start. Had it towed to Herb Chambers Jeep. Took a week to get it back b/c it needed a new battery(under warranty). I also had a front bumper damaged from a Had it towed to Herb Chambers Jeep. Took a week to get it back b/c it needed a new battery(under warranty). I also had a front bumper damaged from a deer I hit. I had already filed a claim with my insurance company and they assessed the damage and given me the paper work to get it fixed. I simply asked Herb Chambers if they could do the work while my Wrangler was in the shop. They said they could but parts were on back order. So I picked up my Jeep and Chambers tried to charge $89 for diagnosing my damaged front bumper. Had quite an intense conversation with the service rep after he told me I wouldn’t get my keys if I didn’t pay. Finally, it was resolved that it wasn’t a diagnosis and I went on my way. I won’t be having any work done unless it’s under warranty. More