Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers
Danvers, MA
622 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 622 reviews
November 12, 2022
Cody was very interested in my needs of work being done to my vehicle. Was very sure that everything was done called as soon as it was finished. Very helpful and professional to my vehicle. Was very sure that everything was done called as soon as it was finished. Very helpful and professional More
by martha.hutchinson19
Employees Worked With
Christopher Cody
November 09, 2022
Always accommodating and friendly. Even without an appointment the oil changes are quick. Great customer service. Even without an appointment the oil changes are quick. Great customer service. More
by mcmasters_pam
October 19, 2022
I couldn’t be more pleased with my experience at Herb Chambers Ram thanks to Vito. I went into the dealership on Saturday at 2pm and was driving home my new truck at 5pm that day! My family has purchased Chambers Ram thanks to Vito. I went into the dealership on Saturday at 2pm and was driving home my new truck at 5pm that day! My family has purchased cars from Vito for years and there’s a reason we keep coming back. We will continue to return to Herb Chambers as long as he is there. I’ve never had a more seamless car buying process. I shouldn’t even call it a process. Vito made shopping for my new truck actually enjoyable. Having registry services at the dealership is an added convenience. Whether you want a jeep, a minivan, or a supped up truck, Vito will get you what you need. More
by Joe
October 08, 2022
Jeff B. and the service team were awesome. My car was ready the same day and Jeff kept me updated on pricing, timeline and gave suggestions for service based and the service team were awesome. My car was ready the same day and Jeff kept me updated on pricing, timeline and gave suggestions for service based on the technician’s feedback. Overall great experience. I would not take my Jeep anywhere else for service. More
by mrenz2517
Employees Worked With
Jeff Baez
July 28, 2022
Connor at Herb Chambers Service confirmed that they lost our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I t our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I talk to my husband or if I post on social media." He suggested I was threatening to blast him on social media. I tried to explain that, no, I wanted to understand, but he refused to continue the conversation and refused to reschedule. They have lost customers of 15 years and multiple cars. More
by kate2kids
Employees Worked With
Connor (service), Ray (manager)
July 19, 2022
The service advisor "Ray"was argumentive on the phone and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covere and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covered by the extra factory warranty I purchased when I bought the car but also under it's new car warranty on its transmission which SHOULD NOT have had a diagnostic fee's associated with it. I was charged $193 dollars for a "diagnosis fee" to fix a warranty covered item. I paid it just to get my car away from them. I will NOT be back for service plus I WILL NEVER buy any type of car from a Herb Chambers dealership EVER! I plan to report them to Dodge Jeep Corporate Customer Service and the attorney general of MA. I CAN NOT in good conscious recommend this dealership to anyone for any reason! Bottom line, sure they fixed my car but the amount of upset and attitude from the service advisors that came before they did so is just unreasonable, disrespectful and reason not to use them again. They charged me to replace a bolt that was covered under warranty! More
by Finzel
Employees Worked With
Ray, service advisor
