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Herb Chambers Cadillac of Lynnfield - Service Center

Lynnfield, MA

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29 Reviews

29 Reviews of Herb Chambers Cadillac of Lynnfield - Service Center

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May 25, 2024

I had an urgent matter with my 2020 XT4, where I put a new battery in my car remote and then the car would not start. Could not even get in it. After finally being able to get into my car and no help wha More

by Michelle from Boston
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Mulstay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
May 28, 2024 -

Herb Chambers Cadillac of Lynnfield responded

Michelle, we're so glad Matt was able to assist you and resolve the issue with your XT4! Thanks for sharing this detailed feedback about your experience at Herb Chambers Cadillac of Lynnfield.

October 01, 2023

I was impressed with Bennie and the service that was provided with a tire issue. More

by betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennie
Oct 17, 2023 -

Herb Chambers Cadillac of Lynnfield responded

Thanks for the review of Bennie and the team, Betsy! We hope to see you back again at Herb Chambers Cadillac of Lynnfield!

August 04, 2023

Sorry Folks but Mike Anagnos is long gone. The current management will look you in the eye and say everything is fine regardless of the obvious. I made made a mistake of trading my XT5 for a 2 More

by robert.dipietro321
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Giordano, Joe Breslow
Aug 07, 2023 -

Herb Chambers Cadillac of Lynnfield responded

Thank you for sharing a review. We aim to provide our guests with accurate and timely information, so it’s disappointing knowing that you have a negative impression of our team. We remain ready to assist you and will continue to provide updates as they become available from our manufacturer partners. If you wish to discuss this with me directly, please feel to reach out to me personally. Sincerely, Ken Giordano – General Manager – kgiordano@herbchambers.com

Aug 07, 2023 -

robert.dipietro321 responded

I received this email today. Why is it his dealer can get the parts but not Herb Chambers? drtmod40 wrote: I called dealership on my 2022 XT4 heated steering wheel chip since I never got a call or letter about it. Well the chip is in and going to be installed next Monday finally!! Post Link: https://cadillacsociety.com/topic/2024-xt4-still-no-heated-steering-wheel/#post-98905

September 03, 2021

So I blew a tire this afternoon so I decided to call Herb Chambers Cadillac of lynnfield which was the biggest mistake I've made. My Cadillac dealership is colonial Cadillac in Woburn. Herb Chambers is close More

by Feeky81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario
Sep 19, 2021 -

Herb Chambers Cadillac of Lynnfield responded

Thank you for your review of Herb Chambers Cadillac of Lynnfield. We're sorry to hear about this situation and assure you that we take customer feedback seriously. Please contact me so I can help you resolve this. Thank you, Ian Miller- General Manager - imiller@herbchambers.com

August 10, 2021

Worked with Mike Anagnos who was very happy to approve my warranty repairs that included some discretionary cosmetic issues. I did have to bring the car back to have an improperly fitted interior panel gap More

by justin.r.conway
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Anagnos
September 17, 2020

I have owned over 80 cars,5 trucks, and 11 motorcycles. I have seen the worst Service Managers, and I have seen very good Service Managers. Michael Anagnos is the best at what he does, hands down. Not many c More

by papatrai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Anagnos
March 11, 2020

Great Service I think Ted in sales and Mike in service are what you need in the car industry today. Two guys who get the job done !! More

by Peter GMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Anagnos
July 17, 2019

Service and price I think MIKE and the overall service is absolutely phenomenal but the price for parts and labor is we way too high. I would have to be in a differ More

by Dj0225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Anagnos
Jul 31, 2019 -

Herb Chambers Cadillac of Lynnfield responded

I am sorry that our pricing does not work for you. Perhaps, Mike can work with you on pricing on a case by case basis. And, thank you for complimenting Mike and our service department. Thank you, Jim Klimas, General Manager

February 25, 2019

The Service could not be worse My experience with the Service Dept. is not a good one. Multiple trips to fix the same issue. Then I was told my rear brake pads were going to be repl More

by Maineiac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Anagnos
Feb 25, 2019 -

Herb Chambers Cadillac of Lynnfield responded

Maineiac, I am sorry that our service department did not communicate with you appropriately when your vehicle was in for service. If you would like to allow us another opportunity please contact Mike Anagnos or Paul Bartlett in our service department. Thank you, Jim Klimas, General Manager.

June 07, 2017

A Service experience with a smile The service was great. What a great team. You really feel welcome coming in and leaving. Mike & Paul work as a great team along with the receptionist More

by Seabee2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Benson, Michael Anagnos, Paul Bartlett
Jun 07, 2017 -

Herb Chambers Cadillac of Lynnfield responded

Thank you for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you had such a wonderful visit and that our team, specifically Mike, Paul and Karen, provided you with excellent service. We hope to have the opportunity to assist you again in the future. Kind Regards, Jim Klimas, General Manager

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