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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
915 Reviews
Call Service Center (508) 903-5300

915 Reviews of Herb Chambers BMW of Sudbury - Service Center

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December 05, 2024

My wait was very long, but I think the circumstances were out of the service department's control. Everyone I dealt with was courteous and very helpful. More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Herb Chambers BMW of Sudbury responded

Kelly, thank you for your patience and understanding. We're glad to hear our team at Herb Chambers BMW of Sudbury provided courteous and helpful service despite the wait. We appreciate your feedback!

December 05, 2024

Very hard get in touch with someone there been calling for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only di More

by Aljazay04
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My Phan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Herb Chambers BMW of Sudbury responded

Aljazay04, I'm sorry to hear about the communication issues you've been experiencing. We strive for timely and effective communication with our customers, so this feedback is concerning. Please reach out at your earliest convenience so we can address this matter directly. Thank you, Sean King - General Manager - sking@herbchambers.com

December 04, 2024

Service is very slow. My oil change took 3.5 hours, not sure why. Seems extremely long for a routine maintenance service. More

by jeliason85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yordanys Perez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Herb Chambers BMW of Sudbury responded

I'm sorry to hear about the wait for your oil change. We aim for efficient service, and it's clear we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

December 03, 2024

Great service and staff. Easy in easy out. Went in for a simple oil change and tire pressure. More

by Ajrubinusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Herb Chambers BMW of Sudbury responded

This is great to hear! Thank you for your five-star rating! - Herb Chambers BMW of Sudbury

December 01, 2024

Any issue or any problem I’ve had with my vehicles, Travis has always not only fixed the issues, he has gone above and beyond to ensure I’m 100% satisfied. More

by YK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Herb Chambers BMW of Sudbury responded

YK, we're delighted to hear that Travis has consistently gone above and beyond for you at Herb Chambers BMW of Sudbury. Your satisfaction is our top priority, and we appreciate your kind words!

December 01, 2024

The guys they did a very good job and the customer service team they are very good too !!! More

by Abou Raad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the positive feedback, Abou! Our Herb Chambers BMW of Sudbury team looks forward to serving you again in the future!

November 30, 2024

Herb Chambers at Sudbury is truly wonderful. Laura helped us and she was the best More

by audreygemmragmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
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Dec 02, 2024 -

Herb Chambers BMW of Sudbury responded

This is great to hear, Audrey! Thank you for choosing Herb Chambers BMW of Sudbury!

November 26, 2024

Good service associate and good service. I will be happy to come back next time More

by mandarkasture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chavin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Herb Chambers BMW of Sudbury responded

We really appreciate you taking the time to leave Herb Chambers BMW of Sudbury this awesome review, thank you!

November 26, 2024

Service was excellent, My was outstanding and was beyond helpful!! Couldn’t have asked for a better experience. More

by X7review2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that you had an outstanding experience with us at Herb Chambers BMW of Sudbury! Thank you for sharing your positive feedback, and we look forward to serving you again in the future.

November 26, 2024

Excellent service experience. All services were fully explained and executed in a timely fashion. Service provider was fully cognizant of customer satisfaction. More

by JBNY1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your positive experience with Herb Chambers BMW of Sudbury! We're delighted to know that our team provided excellent service and ensured everything was explained clearly. We appreciate your feedback and look forward to serving you again in the future!

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