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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
932 Reviews
Call Service Center (508) 903-5300

932 Reviews of Herb Chambers BMW of Sudbury - Service Center

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July 29, 2023

This is the only place I'll take my vehicle for service. The best - by far - BMW service in Massachusetts. Even though I don't live nearby, it's worth the drive. More

by lelanifoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
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Aug 02, 2023 -

Herb Chambers BMW of Sudbury responded

Hey Lelani! We're delighted to hear that you find our team at Herb Chambers BMW of Sudbury worth the drive. We appreciate your loyalty and look forward to seeing you next time. Safe travels!

July 28, 2023

Very much appreciate the competence, professionalism, and fair pricing of all the staff. Special thanks to Maurah Ann Lee, service advisor, and Sam Lynch, mechanic, for outstanding performance, More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Roffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Lynch, mechanic, Maurah Lee, Alisha Schofield
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Jul 31, 2023 -

Herb Chambers BMW of Sudbury responded

Steve, we're delighted to know that Maurah and Sam provided you with outstanding service at Herb Chambers BMW of Sudbury. Thanks for recognizing their hard work and please don't hesitate to reach out if we can assist you again in the future!

July 28, 2023

Outstanding in every way! The service and the people here are top notch. I was beyond impressed!! More

by allison.dupuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Jul 31, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the kind review, Allison! We're happy to have left you with such a positive impression and we hope you won't hesitate to reach out if we can be of service again in the future! - The Herb Chambers BMW of Sudbury Team

July 27, 2023

Alisha did an excellent job of keeping me informed on the progress of my vehicle and ensuring that all my questions were answered. My vehicle required new tires and they did a great job replacing them and d More

by Audie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
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Aug 02, 2023 -

Herb Chambers BMW of Sudbury responded

We're glad to know that Alisha and our team at Herb Chambers BMW of Sudbury were able to assist you effectively. Ensuring your vehicle is in top condition is always a priority for us! Thanks for the review, we appreciate it!

July 26, 2023

Appointment and loaner was a streamlined process. The service advisor was helpful and overall a good experience More

by Lewasree
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Lewasree! We're glad to know that your appointment and loaner process went smoothly at Herb Chambers BMW of Sudbury. We appreciate the feedback!

July 24, 2023

Very knowledgeable, polite and friendly, always enjoy going to dealership for my needs and any service More

by iqbalmohammad059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Dowridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmin Jonuz
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Jul 25, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad to hear that you had a positive experience at Herb Chambers BMW of Sudbury! Thank you for taking the time to leave us a five-star review. We appreciate your business and look forward to assisting you with any future needs. Have a great day!

July 21, 2023

Good job. Very thorough. What else do I need to say? Have a nice day More

by tvreilly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for rating Herb Chambers BMW of Sudbury five stars! We look forward to seeing you again.

July 21, 2023

Do not trust their service department or just be prepared to open your wallet. We bought a beautiful, pre-owned car from Sudbury BMW and as it turns out, it had some issues. Trying to get them addressed ha More

by mary
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't get a name.
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Jul 21, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for reaching out, Mary. I'm sorry to hear of the frustration you've experienced while working with our team and will make sure this feedback gets reviewed internally. If you'd like to discuss these concerns further, please feel free to contact me directly at your earliest convenience. Respectfully, Sean King - General Manager - sking@herbchambers.com

Jul 22, 2023 -

mary responded

This was a third strike Sean- the time for discussion with the Herb Chambers BMW service department has passed. The car had a preexisting issue with the fuel system. I couldn't put gas in it. It was "fixed" to the tune of about $1000, but when I got it back the fuel system was still malfunctioning in the exact same way. I was told by your service department that I was not putting gas into the car correctly and asked to drive to a gas station with a mechanic to demonstrate how I gas up the car. Ridiculous. Thankfully someone else tried to gas it up with the fuel pump you have right on site and confirmed that I was not the problem before I had to do that. With this current issue I was lied to. I told a manager what the issue was because my husband had already diagnosed it as it's a well-documented BMW service issue with my car's model number. I also told this manager that if it was not under warranty, we would fix it ourselves. I was told that the only way to determine if my car was part of this well-known service issue was for me to bring it in so they could see if my VIN number was included. Once I got there, I was told that the VIN number was in your computer all along, but the car could not be looked at for less than a $199 diagnostic fee. And that the repair would probably not be covered by any warranty. I left pretty upset, and no one seemed to care. I guess this is just the way Herb Chambers thinks they can treat customers once they have purchased their cars. I can tell you that this will probably not be my last BMW..... but it will DEFINITELY be my last Herb Chambers BMW.

July 20, 2023

Awesome job great communication excellent on explaining what I I needed to know about the car More

by besim.jusufi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Report | Print
Jul 20, 2023 -

Herb Chambers BMW of Sudbury responded

Hey Besim, thank you for the 5-star rating! We appreciate your kind feedback and hope to see you again! - The Herb Chambers BMW of Sudbury Team

July 19, 2023

Fantastic customer service and service department. Work was performed as promised in a timely manner. More

by SueS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Report | Print
Jul 20, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the fantastic review, Sue! We're pleased to hear that our service department met your expectations. We'll see you at your next service visit at Herb Chambers BMW of Sudbury. Drive safely!

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