Herb Chambers BMW of Sudbury - Service Center

Moved our business here from Shrewsbury. Much better experience and more trustworthy. Highly recommend using them. Laura and the service team were amazing and very transparent. Much better experience and more trustworthy. Highly recommend using them. Laura and the service team were amazing and very transparent. More

Travis understood my issue and was very detailed and knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised. knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised. More

took 3 hours for a scheduled oil change. No updates at all. I also asked for a repair and was given the wrong parts. Very careless. Not responding on my texts. No updates at all. I also asked for a repair and was given the wrong parts. Very careless. Not responding on my texts. More

Laura is very friendly and great to work with. She keeps me informed on the progress of the service and makes recommendations. I feel very confident with BMW of Sudbury. She keeps me informed on the progress of the service and makes recommendations. I feel very confident with BMW of Sudbury. More

I have been a long time customer of Herb Chambers BMW of Sudbury and will continue to be. They are a pleasure to deal with. Service is top notch. Sudbury and will continue to be. They are a pleasure to deal with. Service is top notch. More

During every maintenance visit I know exactly what is happening with my car. I received video of the underside carriage explaining what is needed or not needed to repair the vehicle. Laura updated me as happening with my car. I received video of the underside carriage explaining what is needed or not needed to repair the vehicle. Laura updated me as to how long it would take. More

My issue was taken care of. The service advisor set good expectations and provided timely and relevant updates. Great experience overall. The service advisor set good expectations and provided timely and relevant updates. Great experience overall. More

Breanna is a gem! She is very detailed, professional and knowledgeable. She is a delight to work with and she made every effort to ensure I knew how to program the c She is very detailed, professional and knowledgeable. She is a delight to work with and she made every effort to ensure I knew how to program the computer for my needs. More

Does good work but always feel like I’ve been squeezed for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. More

Travis at BMW of Sudbury continues to be a great service advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going on with my car and if issues arise I am informed as how they are going to be addressed. I continue to be pleased with the care and maintenance my car has received at BMW of Sudbury. More