Herb Chambers BMW of Sudbury - Service Center

I had to wait 30 minutes to check in despite arriving early for a 730am appointment and I did not receive a call back on status of my vehicle until 445pm. In addition the dealership was not clear on whet early for a 730am appointment and I did not receive a call back on status of my vehicle until 445pm. In addition the dealership was not clear on whether my brake repair was covered in my extended warranty and what i should do if I continue to have issues with my brakes which are very loud More

Too many issues with this dealership going back years! ! I am stupid to think their attitude and service will improve!! ! I am stupid to think their attitude and service will improve!! More

Service here is better than tulley. Gary was great and walked me through the repairs he brought to my attention. I will like to come back here for service, thanks gary Gary was great and walked me through the repairs he brought to my attention. I will like to come back here for service, thanks gary More

Repairs that were needed were pricy but Gary articulated as to why these needed to be done. Service was good, wash department is a complete disaster but that’s besides the point. Thanks Gary -Don as to why these needed to be done. Service was good, wash department is a complete disaster but that’s besides the point. Thanks Gary -Don More

Great service! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! More

Always very impressed with the organization, care and layout of the dealership. In this case, I was particularly impressed with my service advisor, Breanna. She was very responsive and professional and layout of the dealership. In this case, I was particularly impressed with my service advisor, Breanna. She was very responsive and professional and worked very hard to make a large service project manageable for our family. More

My wait was very long, but I think the circumstances were out of the service department's control. Everyone I dealt with was courteous and very helpful. out of the service department's control. Everyone I dealt with was courteous and very helpful. More

Very hard get in touch with someone there been calling for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only di for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only did by text messages updates and when asked call not text they text anyways More

Service is very slow. My oil change took 3.5 hours, not sure why. Seems extremely long for a routine maintenance service. My oil change took 3.5 hours, not sure why. Seems extremely long for a routine maintenance service. More

Great service and staff. Easy in easy out. Went in for a simple oil change and tire pressure. Easy in easy out. Went in for a simple oil change and tire pressure. More