Back

Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
937 Reviews

937 Reviews of Herb Chambers BMW of Sudbury - Service Center

Sort by
April 16, 2025

Overall still good dealership but certainly have fell below their own standards in the past few years. Being a long term customer, no longer have a good experience when I visit the dealership. More

by Sam L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t want to call out anyone
Apr 17, 2025 -

Herb Chambers BMW of Sudbury responded

Sam, thank you for sharing your feedback. We value our long-term customers and it's concerning to hear that we've fallen short of expectations recently. Please feel free to reach out so we can discuss how we might improve your experience in the future. Thank you, Sean King - General Manager - sking@herbchambers.com

April 16, 2025

I received great service for the 30,000 maintenance appointment from Peter and the team at Herb Chambers BMW of Sudbury. More

by Jim S11115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
Apr 17, 2025 -

Herb Chambers BMW of Sudbury responded

Jim, we're delighted to hear that Peter and the team provided you with great service during your recent visit here at Herb Chambers BMW of Sudbury. Thank you for sharing your experience!

April 14, 2025

Excellent service. Great communication and very professional I will go back for sure. Car feels amazing More

by Berrijacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that you had an excellent experience with our team at Herb Chambers BMW of Sudbury! It's wonderful knowing your vehicle feels amazing, and we look forward to welcoming you back in the future. Safe travels!

April 11, 2025

Travis and the team did everything they said they would and on time. I waited for the car which was ready and clean when they said it would be. More

by wsweinstein1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Herb Chambers BMW of Sudbury responded

wsweinstein1, it's fantastic to hear that Travis and the team at Herb Chambers BMW of Sudbury delivered on their promises. We appreciate your feedback and hope you enjoy every moment with your car!

April 06, 2025

The service at BMW Sudbury is truly exceptional. Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for More

by dialbano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Albertian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna
Apr 07, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for your loyalty and kind words about Herb Chambers BMW of Sudbury! We're delighted to hear that Charlie, Michael, and the team have consistently provided exceptional service over the years. We look forward to continuing this tradition with every visit!

April 03, 2025

Fran the service Manager and Wilson my salesman were great. They coordinated my needs and had me in and out in no time. Beautiful waiting area with a Coffee bar and bowls of apples! More

by Donnamarieanastasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Dowridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Fran and Wilson provided you with such efficient service at Herb Chambers BMW of Sudbury. Take care and please don't hesitate to reach out the next time we can be of assistance!

March 09, 2025

From scheduling the appointment and a loaner to the resolution of the problem necessitating this recall all went smoothly. More

by williamsylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Prodell 5 star rating
Mar 10, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that everything went smoothly with your appointment and recall at Herb Chambers BMW of Sudbury. Thank you for sharing your experience!

March 01, 2025

Great service center - priced very reasonably and work is getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be More

by andrew.kryvonos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Albertian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Herb Chambers BMW of Sudbury responded

Andrew, we're delighted to hear that Travis and the team at Herb Chambers BMW of Sudbury provided you with such efficient service. We appreciate your feedback and look forward to seeing you again!

March 01, 2025

So much more organized than the previous one I went to! Laura was amazing and kept me informed along the way! More

by poojsingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Mar 03, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Laura provided you with an excellent experience at Herb Chambers BMW of Sudbury. Thanks for sharing your feedback!

February 26, 2025

Great service very prompt they were able to answer all of my questions and concerns. More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Herb Chambers BMW of Sudbury responded

This is great to hear, Monica! Thank you so much! - Herb Chambers BMW of Sudbury

2
...