Herb Chambers BMW of Sudbury - Service Center

I find that Herb Chambers is outrageously expensive. In most recent encounter they replaced my battery. $298 for the part and $340 for labor. Took a little over an hour, with most time focused on issue In most recent encounter they replaced my battery. $298 for the part and $340 for labor. Took a little over an hour, with most time focused on issues other than the battery. Pretty stiff hourly rate!!! I admit that they did accommodate my urgent need to get on the road, but I did buy the car from them, so it wasn’t a lot to expect. I just feel like they are fundamentally greedy More

Spectacular from start to finish. Kept fully informed. Service dept was exceptional. Timely and efficient Kept fully informed. Service dept was exceptional. Timely and efficient More

My car was taken in on Wednesday. As I was there waiting on my loaner my advisor Nicholas handed me some paperwork to sign and with in a minute h was telling me to sign the bottom. I As I was there waiting on my loaner my advisor Nicholas handed me some paperwork to sign and with in a minute h was telling me to sign the bottom. I nodded my head and continued reading all the things they wanted me to inissue, as he repeated you can sign on the bottom. As I was finalizing everything he stated no smoking in the car. I thought that was weird considering there were 4 other boxes he didn't feel to mention that needed issues as well. Then he never contacted me after I left a couple of messages saying all I wanted to know was the progress of my vehicle. He finally called me back after speaking with his manager Saturday. Just all around was not happy with the way I was treated or serviced. I will not be going back to this place for nothing else. More

It's a rip of dealership, they want to charge me $680 just to do the diagnostic. so i decided not to do the service, they charge me $209 just to push the car! just to do the diagnostic. so i decided not to do the service, they charge me $209 just to push the car! More

Good Communication. Everything was explained properly and the work was done in a timely mannner Everything was explained properly and the work was done in a timely mannner More

Bespoke service for my 2021 X5. It was easy to make the appointment and the service was fast and @as promised.” It was easy to make the appointment and the service was fast and @as promised.” More

Nicole was very nice and easy to work with! He is very helpful. Thank you. He is very helpful. Thank you. More

Efficient and cordial and professional. I was very impressed with how easy it was to get my car serviced with you. Thank you I was very impressed with how easy it was to get my car serviced with you. Thank you More

Had an issue with my vehicle, called BMW of Sudbury, spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also I’d like to thank Al Jonuz , corporate service and parts director. Al and Nick they both went above and beyond. I highly recommend BMW of Sudbury, for all Vehicle purchases and services for your vehicle. More

Great professional service. Thorough inspection, video feedback and reasonable pricing. Impressed by the attention to detail. Thorough inspection, video feedback and reasonable pricing. Impressed by the attention to detail. More