Herb Chambers BMW of Sudbury

Awesome, Great service. Good communication. friendly, Good atmosphere. Entertaining, the waiting time was less than I was expected. Good communication. friendly, Good atmosphere. Entertaining, the waiting time was less than I was expected. More

Jack is absolutely amazing! This was the easiest and quickest I’ve ever purchased a vehicle! I’m so excited about my new X7. I’ll definitely recommend them to my friends and fam This was the easiest and quickest I’ve ever purchased a vehicle! I’m so excited about my new X7. I’ll definitely recommend them to my friends and family! More

I had a great experience working with Jack. He was pleasant, knowledgeable, and respected my time. It was, by far, the best experience I’ve had buying a vehicle. Thanks Jack! He was pleasant, knowledgeable, and respected my time. It was, by far, the best experience I’ve had buying a vehicle. Thanks Jack! More

A quick glance at the reviews here show Herb Chambers BMW of Sudbury in a favorable light--and rightly so in terms of their sales organization. My wife and I found their sales team excellent and enjoyed purc of Sudbury in a favorable light--and rightly so in terms of their sales organization. My wife and I found their sales team excellent and enjoyed purchasing a car from them. At the same time, to properly appreciate a dealership you need to experience how they respond to not just sales but also service. Service is a big part of the car ownership equation. We have had two interactions with Herb Chambers BMW's service team and they were both disappointing. Before getting into the issues, it's important to note that we have had several discussions now with the service team managers, who we found unhelpful and disinterested, and wrote Herb Chambers directly through his "Talk to Herb" form on his website. We failed to receive a response from him (twice!). We encourage other BMW owners to take a moment and consider these two points where this dealership is concerned: repeat dissatisfaction in service, multiple service managers disinterested in resolving our issues and a leadership team in the form of Herb Chambers himself who solicits getting in touch but doesn't respond. Is this the dealership you want to do business with? Several of our issues: • The dealership created a video to upsell us on service we believe was expensive and unnecessary. • The dealership failed to resolve an issue with our car even though it was brand new and fully under warranty. Over a year later the issue is still not resolved. Doesn't speak well for a service team when they fail to resolve an issue. • The dealership required more than a day to make minor warranty repairs, a fact that they were not transparent about when we booked the appointment. • We received misleading text messages from the service team implying more money was owed than we agreed to or was contracted for--a simply error on their end but even still. It doesn't instill a lot of confidence in them. • A lack of response initially from service team leadership, including the service manager assigned to us (request for a call still not returned), as promised in both cases by one of the service managers. • A service department email customer satisfaction survey that failed to include a survey form or a link to an online form and instead directed us to share feedback by calling (508) 903-5300. The receptionist who answered had no knowledge of the survey nor interest in capturing our feedback. The process, to say the least, was not real respectful to customers like us. • A $100 unauthorized charge placed on our credit card after returning a loaner car. In theory, the experience of purchasing and maintaining a BMW should be positive. At Herb Chambers BMW, the sales team was for us, worst-in-class; by not responding to customer outreach, Herb Chambers himself is clearly demonstrating his own disinterest. Perhaps this dealership service team could spend a little less time and effort making videos and upselling customers and a little more focus on repairing the actual cars and treating their customers with respect. More

Peter was a very helpful and friendly salesman who graciously accommodated our tight time constraints. graciously accommodated our tight time constraints. More

I am very satisfied with promptness in solving all my requests. I feel very confortable when necessary to have the car for service at this dealership. Thank you! requests. I feel very confortable when necessary to have the car for service at this dealership. Thank you! More

Clean car. One owner low miles and Herb Chambers made the whole experience a joy. Vaseem took great care of us throughout the process. I was impressed with the One owner low miles and Herb Chambers made the whole experience a joy. Vaseem took great care of us throughout the process. I was impressed with the value we received for our money. More

When I called to speak to a service writer it took forever to get through . Was disappointed I could not drop off the night before and get a loaner.Besides those issues the service was good. forever to get through . Was disappointed I could not drop off the night before and get a loaner.Besides those issues the service was good. More

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Chelsie was incredibly warm, professional and a job to work with. She listened to what was important to me in a car and had me try to different models based on that. She did not push, and allowed me the work with. She listened to what was important to me in a car and had me try to different models based on that. She did not push, and allowed me the time to consider by purchase. She was able to make a trade-in work. I would highly recommend working with Chelsie to anyone! More