Herb Chambers BMW of Sudbury

The entire team at Herb Chambers BMW made my experience yet again one in which I really felt like a valued customer. Chris as the sales manager helped to structure a deal for me given a very unique sit yet again one in which I really felt like a valued customer. Chris as the sales manager helped to structure a deal for me given a very unique situation. He understood my needs and concerns and worked to get us both to a “happy place.” Then Joe the Business Manager got involved and he was absolutely wonderful. He was not pushy, he was very honest about the products and services they could offer. He looked at different extended warranty companies and helped me to get a set of products that I wanted and that didn’t break the bank. He was an all around team player. Ray was my salesman through the process. He helped me to setup delivery of the car. He had it all prepared and spotless. All the accessories I was promised were in the vehicle for us and the delivery was detailed and very informative. Thank you to the entire team including Stephanie who fielded tons of my calls over this process and got me to the correct person. In person she always has a smile on her face. More

Started off a little rocky but Elmin was able to save the day and help me out tremendously. day and help me out tremendously. More

Just had a great service experience. Service advisor, Edward and everyone else I dealt with were pleasant, efficient , knowledgeable and did all they could to to minimize any hassle in t Service advisor, Edward and everyone else I dealt with were pleasant, efficient , knowledgeable and did all they could to to minimize any hassle in the service and loaner car experience. B Whitney More

We went to BMW of Sudbury because one of our friends had a positive experience here. We are glad we did. Other dealers were not as enthusiastic/knowledgeable about their products as this dealership. They he a positive experience here. We are glad we did. Other dealers were not as enthusiastic/knowledgeable about their products as this dealership. They helped us design and order our first BMW. More

Very helpful, first class service, very thorough, nice facilities. Wish the reception staff would smile more, or at least once, but they are helpful otherwise. facilities. Wish the reception staff would smile more, or at least once, but they are helpful otherwise. More

After buying 2 cars (2018 X5, 2021 X3) at Herb Chambers of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and r of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and reasonable BMW service provider. My issues are having costly, unnecessary and unauthorized service performed, getting invoices sent via email for service costing over $12,000, without any discussions with service techs or service reps. In addition, being expected to accept all recommended work and per newly implemented payment terms and policy required to pay on line prior to picking up my car. Fortunately, Robert Cohoon, Service Mgr. interceded (by exception) due to my dissatisfaction with a newly hired service rep and helped me avoid the very worst service experience of my 51 years of driving BMW's (having purchased my first 2002 in 1972). In all my years of business experience and in dealing with BMW dealers dating back Foreign Motors BMW of Boston, started by Tom Mix, I have never seen such unacceptable business practices. Like the "loaners" but need to move on! Steve Wentzell BMW owner since '72 More

The customer service at Herb Chambers is top notch! I won’t shop anywhere else! I won’t shop anywhere else! More

This dealership is amazing and exceeded my expectations. I will do business with them again. I will do business with them again. More

Fantastic experience working with Wilson. He went above and beyond making sure all of our needs were met. Highly recommend Wilson and the whole team at Herb Chambers Sudbury. He went above and beyond making sure all of our needs were met. Highly recommend Wilson and the whole team at Herb Chambers Sudbury. More

Maurah Lee in Service was able to successfully address our unique situation. Look forward to working with her again! our unique situation. Look forward to working with her again! More