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Herb Chambers BMW of Sudbury

Sudbury, MA

Overview
Employees
Reviews
Vehicles
4.6
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
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128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,104 reviews

July 24, 2023

Very knowledgeable, polite and friendly, always enjoy going to dealership for my needs and any service More

by iqbalmohammad059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Dowridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmin Jonuz
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Jul 25, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad to hear that you had a positive experience at Herb Chambers BMW of Sudbury! Thank you for taking the time to leave us a five-star review. We appreciate your business and look forward to assisting you with any future needs. Have a great day!

July 23, 2023

I appreciate their low pressure approach to selling cars and outstanding customer experience. Everyone is extremely knowledgeable and patient. More

by david.resnic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph D'Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Borschev
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Jul 26, 2023 -

Herb Chambers BMW of Sudbury responded

Hey David, thank you for the kind words! We're glad to hear that our team at Herb Chambers BMW of Sudbury provided you with a low-pressure car buying experience and outstanding customer service. If there's anything else we can assist you with, please let us know. Drive safely!

July 21, 2023

Do not trust their service department or just be prepared to open your wallet. We bought a beautiful, pre-owned car from Sudbury BMW and as it turns out, it had some issues. Trying to get them addressed ha More

by mary
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't get a name.
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Jul 21, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for reaching out, Mary. I'm sorry to hear of the frustration you've experienced while working with our team and will make sure this feedback gets reviewed internally. If you'd like to discuss these concerns further, please feel free to contact me directly at your earliest convenience. Respectfully, Sean King - General Manager - sking@herbchambers.com

Jul 22, 2023 -

mary responded

This was a third strike Sean- the time for discussion with the Herb Chambers BMW service department has passed. The car had a preexisting issue with the fuel system. I couldn't put gas in it. It was "fixed" to the tune of about $1000, but when I got it back the fuel system was still malfunctioning in the exact same way. I was told by your service department that I was not putting gas into the car correctly and asked to drive to a gas station with a mechanic to demonstrate how I gas up the car. Ridiculous. Thankfully someone else tried to gas it up with the fuel pump you have right on site and confirmed that I was not the problem before I had to do that. With this current issue I was lied to. I told a manager what the issue was because my husband had already diagnosed it as it's a well-documented BMW service issue with my car's model number. I also told this manager that if it was not under warranty, we would fix it ourselves. I was told that the only way to determine if my car was part of this well-known service issue was for me to bring it in so they could see if my VIN number was included. Once I got there, I was told that the VIN number was in your computer all along, but the car could not be looked at for less than a $199 diagnostic fee. And that the repair would probably not be covered by any warranty. I left pretty upset, and no one seemed to care. I guess this is just the way Herb Chambers thinks they can treat customers once they have purchased their cars. I can tell you that this will probably not be my last BMW..... but it will DEFINITELY be my last Herb Chambers BMW.

July 21, 2023

I have visited numerous dealers in the last 10 business days. They were the first team that wanted to work with me and provided me options that I could choose from and that best fit what I was looking for. More

by Cote.john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Monegro
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Jul 24, 2023 -

Herb Chambers BMW of Sudbury responded

Hi John! Thank you for choosing Herb Chambers BMW of Sudbury and taking the time to leave us a five-star review. We're delighted that our team was able to provide you with options that met your needs. Congratulations on your new car, and we hope it brings you many miles of happiness! Drive safely, and have a great day!

July 21, 2023

Good job. Very thorough. What else do I need to say? Have a nice day More

by tvreilly1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for rating Herb Chambers BMW of Sudbury five stars! We look forward to seeing you again.

July 20, 2023

Awesome job great communication excellent on explaining what I I needed to know about the car More

by besim.jusufi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
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Jul 20, 2023 -

Herb Chambers BMW of Sudbury responded

Hey Besim, thank you for the 5-star rating! We appreciate your kind feedback and hope to see you again! - The Herb Chambers BMW of Sudbury Team

July 20, 2023

George was great. Answered all my questions and helped me understand different payment options. George prepared the car and got me the new registration and plates with More

by NH
Recommend Dealer
Yes
Employees Worked With
George Borschev
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Jul 21, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the great review! We're pleased that George could assist you and provide excellent service. We hope to see you back at Herb Chambers BMW of Sudbury in the future. Enjoy your new car!

July 19, 2023

Fantastic customer service and service department. Work was performed as promised in a timely manner. More

by SueS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Maurah Lee
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Jul 20, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the fantastic review, Sue! We're pleased to hear that our service department met your expectations. We'll see you at your next service visit at Herb Chambers BMW of Sudbury. Drive safely!

July 18, 2023

Great customer care in service. the showroom was being renovated so that was unfortunate. Lounge was comfortable and welcoming. Also appreciate the loaner service. More

by Steve L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Senechal
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Jul 19, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Steve! Thanks for the positive review. We're sorry about any inconvenience caused by our showroom renovation, but we're glad to hear that you found our customer care and lounge comfortable. We appreciate your business and hope to see you again at Herb Chambers BMW of Sudbury!

July 16, 2023

When I brought my 335 Xi for repairs at BMW of Sudbury, Elmin was extremely helpful in giving me an estimate for all the repairs, he gave me a loaner car and patiently answered all my queries while I made More

by VB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz, George Borschev
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Jul 17, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the great review! We're glad to hear that Elmin, George, and Pedro provided exceptional service during your visit. Enjoy your new car and we appreciate your kind words about BMW of Sudbury!

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