Back

Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

Directions

By Type

Showing 2,104 reviews

October 08, 2023

car stalled repeatedly after pick-up and should not have been released in that condition. The car is back with dealership. so unusual for this dealership. Fortunately Alisa worked with me and was very helpf More

by jeff.keene3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
Oct 09, 2023 -

Herb Chambers BMW of Sudbury responded

We're sorry to learn about the issues you've experienced with your car. This is certainly not typical of our service and we appreciate Alisa for her assistance in this matter. We'd like to ensure that everything gets resolved properly, so please feel free to reach out directly if there's anything more we can do at this time. Thank you, Sean King - General Manager - sking@herbchambers.com

October 06, 2023

Great sales experience. Rob listened to and addressed my purchase needs, and answered question and was available to assist me in understanding the technology features of the More

by jzornitsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Cappelletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

jzornitsky responded

Great car and sales experience. Would recommend.

Oct 06, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the 5-star rating! We're pleased that Rob provided you with a great purchase experience during your visit. We appreciate your recommendation and see you again! Enjoy your new ride!- The Herb Chambers BMW of Sudbury Team

October 05, 2023

Yordanys made sure I understood the issue and even talked to the tech to get answers to my follow-up questions. I look forward to working with him in the future to get the car into tip-top shape. More

by ark3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Herb Chambers BMW of Sudbury responded

We're glad to know that Yordanys assisted you effectively and answered all your questions at Herb Chambers BMW of Sudbury. We look forward to helping keep your car in top shape! Thanks for the review!

October 05, 2023

I would drive a million miles to bring my BMW here for service (and I will pay for the gas) More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Roffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Lynch, mechanic, Robert Cohoon, Maurah Lee
Oct 06, 2023 -

Herb Chambers BMW of Sudbury responded

Steve, we're delighted we could deliver an excellent experience! - Herb Chambers BMW of Sudbury Team

October 04, 2023

Manny went above and beyond during my car buying experience. His friendly demeanor and can do attitude made me comfortable during the process. Manny cares about his customers and it shows in his a More

by Whankard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad to know that Manny provided you with such a positive experience here at Herb Chambers BMW of Sudbury. His dedication to customer satisfaction is indeed commendable! Thanks for sharing your feedback.

October 02, 2023

Wonderful service, very relaxed, no pressure atmosphere. Very responsive staff and extremely accommodating. I just loved the entire experience More

by Vin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Kem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tora Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Herb Chambers BMW of Sudbury responded

We're delighted to know you enjoyed the relaxed, no-pressure atmosphere here at Herb Chambers BMW of Sudbury. Our team aims to provide responsive and accommodating service. Thanks for sharing your experience!

October 01, 2023

Henry was outstanding. Great service! Great follow up. Personal touch. Cares about customers and their satisfaction. More

by GlickOrtho
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Henry Ding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Herb Chambers BMW of Sudbury responded

We're glad to know that you had an outstanding experience with Henry at Herb Chambers BMW of Sudbury. Thank you for choosing us! We hope to serve you again in the future! Have a great ride!

October 01, 2023

Jack was a good communicator and helped me through the process. Overall experience was good. More

by tom.blesso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dipesh Patel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Souza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastien Fabre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Herb Chambers BMW of Sudbury responded

We really appreciate you taking the time to leave Herb Chambers BMW of Sudbury this awesome review, thank you!

September 30, 2023

No issues, All went as expected. They make it easy, how it should be done everywhere. More

by m.tveskov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to share this wonderful feedback! We're honored to receive your support and look forward to your next visit with us here at Herb Chambers BMW of Sudbury!

September 29, 2023

From the time that I paid for the service to received a text message saying "sorry that I missed you", 20 more minutes passed. During that 20 minutes I can see my car is there ready for pickup but was tol More

by xiang shi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Ewen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Herb Chambers BMW of Sudbury responded

Xiang, We're sorry to learn about the delay you experienced during your recent visit. We aim for efficiency in all our services and it seems we fell short this time around. Your feedback is valuable and will be used to improve our processes moving forward. If there's anything else you'd like to discuss or if you have any further concerns, please don't hesitate to reach out directly. Thank you, Sean King - General Manager - sking@herbchambers.com

...
38
...