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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,104 reviews

December 20, 2023

It's a rip of dealership, they want to charge me $680 just to do the diagnostic. so i decided not to do the service, they charge me $209 just to push the car! More

by schmitds_painting
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Ewen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Chambers BMW of Sudbury responded

I'm sorry to read about your experience. We strive for transparency in all our services and it's clear we've missed the mark here. I understand how this could be frustrating, but please know that we're committed to making things right for you. If you'd like to discuss this or any other questions or concerns further, don't hesitate to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

December 20, 2023

Great dealership. I’ve purchased 6 cars from them. They always offer a great experience. More

by pswasserman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for being a loyal customer! We look forward to serving you for many more years! - Herb Chambers BMW of Sudbury

December 18, 2023

We had a great experience at BMW Sudbury, and would highly recommend them. Manny was a pleasure to work with, and he made the car buying process enjoyable. More

by 02.melees-make
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad to know you had a great experience at Herb Chambers BMW of Sudbury! It's wonderful that Manny was able to make the car-buying process enjoyable for you. Thanks for the recommendation and we hope you love your new ride!

December 16, 2023

I would like to express my appreciation for the outstanding service provided by Chelsie Swann, Joshua Kem and the entire team at BMW of Sudbury. Chelsie demonstrated an exceptional understanding of More

by myname
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Kem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsie Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad to know that Chelsie, Joshua and the rest of our team at Herb Chambers BMW of Sudbury were able to provide you with such a positive experience. It's wonderful they could find your perfect match! We appreciate your recommendation and look forward to serving any future needs.

December 15, 2023

Good Communication. Everything was explained properly and the work was done in a timely mannner More

by chiggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for being part of our Herb Chambers BMW of Sudbury family! We look forward to serving you again!

December 13, 2023

Bespoke service for my 2021 X5. It was easy to make the appointment and the service was fast and @as promised.” More

by RFHJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chavin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Herb Chambers BMW of Sudbury responded

We're glad to know that your 2021 BMW X5 received top-notch service at Herb Chambers BMW of Sudbury. Thanks for trusting us with your BMW needs! We'll see you next time. Safe travels!

December 09, 2023

I bought my previous BMW here , went very well, came back for my next car and I would not go back again, miss lead by managers Chris and Mike, could not get me out of the door fast enough, did not teach me More

by Andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Albertian
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie, who is no longer there was a nice kid, did his best to make things right., Michael Walsh Jr.
Dec 11, 2023 -

Herb Chambers BMW of Sudbury responded

Andy, I'm sorry to read about your recent experience. We strive for excellent customer service and it sounds like we fell short during your visit. It's important that our customers feel valued and informed about their purchases, so I'd appreciate the opportunity to discuss this further with you if possible. Please reach out at a time that suits you best - Thank you, Sean King - General Manager - sking@herbchambers.com

December 08, 2023

i buy a lot of cars. this dealership is actually different than others in the ease of completing a transaction. you don’t feel high pressure tactics or any sort of ru More

by Michael Foley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Kem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Herb Chambers BMW of Sudbury responded

Michael, we're glad to know you found our process at Herb Chambers BMW of Sudbury straightforward and pressure-free. Our team always aims for top-notch customer service! Thanks for the review.

December 07, 2023

Nicole was very nice and easy to work with! He is very helpful. Thank you. More

by Pzhen78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichols
Dec 08, 2023 -

Herb Chambers BMW of Sudbury responded

We really appreciate you taking the time to leave Herb Chambers BMW of Sudbury this awesome review, thank you!

December 06, 2023

Efficient and cordial and professional. I was very impressed with how easy it was to get my car serviced with you. Thank you More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Herb Chambers BMW of Sudbury responded

Pam, we're glad to know your car service experience at Herb Chambers BMW of Sudbury was efficient and professional. Thanks for choosing us!

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