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Herb Chambers BMW of Sudbury
Sudbury, MA
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury
1. State of the art facilities to better serve you, our customer.
Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s.
2. New Vehicle Selection
We have the largest selection of BMW models in New England.
3. Pre-Owned Vehicle Selection
Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company.
4. Experience
With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer.
5. Ordered to Your Specifications
Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it.
6. Service Loaner Vehicle Program
When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in.
7. Factory Trained Professionals
Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle.
8. We are here for you
BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour.
9. Award Winning Customer Satisfaction
An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Showing 2,104 reviews
December 31, 2023
This is a mixed review. I would give our overall experience with the dealership two stars; this was the 9th BMW we have purchased from Herb Chambers, both in Boston and more I would give our overall experience with the dealership two stars; this was the 9th BMW we have purchased from Herb Chambers, both in Boston and more recently in Sudbury, and this was the first time that we have had a negative experience. Although we had a confirmed sales appointment for 2:15, we did not begin to speak with a salesperson for almost an hour. Once the sale itself had been decided, we spent almost another two hours waiting, and then speaking, with the finance person. Overall, to spend almost five hours, most of it just waiting around, to buy an expensive car seems unfortunate to say the least. We were told that it was a busy day, etc., but one would expect them to know that in advance and staff accordingly. We could have flown to London in the time we sat in Sudbury. On a more positive note, both the sales person and the finance person were engaging, well-informed, and easy to work with. I would give each of them 5 stars. More
by Heslow
December 31, 2023
I had a fantastic experience with Chelsie who helped us purchase our dream BMW. From the moment we walked into the dealership , she was attentive, knowledgeable, and went above and beyond to ensure we got purchase our dream BMW. From the moment we walked into the dealership , she was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. She and hers team patiently answered all of our questions , explained the features and even took the time to demonstrate how everything worked. Chelsie’s professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my BMW and a big smile on my face, all thanks to this exceptional salesperson dedication and expertise.i highly recommend Her and her team to anyone in search of a great car buying experience! Thank you CHELSIE! Magno Rocha from Framingham. More
by Magno rocha
Employees Worked With
December 31, 2023
Friendly and knowledgeable! Cassie was great. She provided a no-pressure atmosphere and guided me through the entire process. Cassie was great. She provided a no-pressure atmosphere and guided me through the entire process. More
by Matthew Pickett
December 31, 2023
Great service experience! Service advisor was very attentive and kept me in the loop regarding my vehicle. Service advisor was very attentive and kept me in the loop regarding my vehicle. More
by Andrei C
Employees Worked With
December 30, 2023
Love BMW of Sudbury. Everyone is efficient, professional, and the buying process is really smooth. Cassie was great. Everyone is efficient, professional, and the buying process is really smooth. Cassie was great. More
by cotejeffrey
December 30, 2023
It was such a great experience buying a new car with Jack’s help and he made the whole process so easy and wonderful! I would highly recommend Jack for anyone who is in the market for purchasing a new c Jack’s help and he made the whole process so easy and wonderful! I would highly recommend Jack for anyone who is in the market for purchasing a new car. More
by Fkarampour
December 30, 2023
The Sudbury dealership was very well staffed and I was met with a high level of professionalism and courtesy. met with a high level of professionalism and courtesy. More
by Gerry G
December 30, 2023
Great customer service and experience overall. Everyone was very helpful and process was easy from start to finish. Everyone was very helpful and process was easy from start to finish. More
by AISA.T
Employees Worked With
Other Employees :
Cassie Bell
December 29, 2023
I find that Herb Chambers is outrageously expensive. In most recent encounter they replaced my battery. $298 for the part and $340 for labor. Took a little over an hour, with most time focused on issue In most recent encounter they replaced my battery. $298 for the part and $340 for labor. Took a little over an hour, with most time focused on issues other than the battery. Pretty stiff hourly rate!!! I admit that they did accommodate my urgent need to get on the road, but I did buy the car from them, so it wasn’t a lot to expect. I just feel like they are fundamentally greedy More
by Rich
Employees Worked With
December 28, 2023
Spectacular from start to finish. Kept fully informed. Service dept was exceptional. Timely and efficient Kept fully informed. Service dept was exceptional. Timely and efficient More
by Miike Barnicle
