Herb Chambers BMW of Sudbury

Pranav Gill made it easy Hi, I was a returning customer to BMW Sudbury and initial discussion with Sales was bad. In fact, I gave 1 Star. Pranav Gill took the complain I made Hi, I was a returning customer to BMW Sudbury and initial discussion with Sales was bad. In fact, I gave 1 Star. Pranav Gill took the complain I made seriously and got the activities good. I wanted to give 5 star because of Pranav, but kept to 4 because of initial experience. More

Excellent Peter Vargo is easy to work with and knowledgeable. We've just leased our 3rd vehicle and will continue to come to Sudbury for sales and service. Grea Peter Vargo is easy to work with and knowledgeable. We've just leased our 3rd vehicle and will continue to come to Sudbury for sales and service. Great job, very accommodating. More

Ali's persistent sales skills got us the deal!! I was shopping around and happened to land myself at the Sudbury location of BMW. Ali at BMW was able to spend ample time to elaborate about the 3 ser I was shopping around and happened to land myself at the Sudbury location of BMW. Ali at BMW was able to spend ample time to elaborate about the 3 series and that bought me into this. Pricing was the only reason to hold-off and after a month of follow-ups by him they were able to meet my price-point. Appreciate BMW meeting the customers expectations in all aspects of customer satisfaction. More

First Class White glove first class service all the way. Forget Trump/ Pence or Clinton/ Kaine, I want Herndon/ Khokhar for 2017! These guys are terrific, can't White glove first class service all the way. Forget Trump/ Pence or Clinton/ Kaine, I want Herndon/ Khokhar for 2017! These guys are terrific, can't believe how awesome my new car is. More

Marjorie is the best!! If your buying a BMW this is a great dealer. Ask for Marjorie as she took care of me from the minute I walked through the door to the follow up call a If your buying a BMW this is a great dealer. Ask for Marjorie as she took care of me from the minute I walked through the door to the follow up call a week after I picked up the car. Marjorie made the ordering and buying process smooth and painless and took care of all the loose ends. I was expecting a boring, stiff, car salesman but was pleasantly surprised dealing with Marjorie as she is a ray of sunshine! More

New X3 So easy! 2nd car from here, 1st a 328 and finally an X3 (my husband wouldn't let me get one last time). Jimmy was great, he greeted me as soon as I So easy! 2nd car from here, 1st a 328 and finally an X3 (my husband wouldn't let me get one last time). Jimmy was great, he greeted me as soon as I walked in, gave me room to breath and I really felt like he actually cared about finding me the right car. This is the only BMW dealer I will ever do business with, thanks so much Sudbury!! More

BMW M2 Sale Ali H and Janson Herndon Great Experiance !! This was my first time in the dealership it was a pleasure dealing with Ali my sale advisor and sales manager Jason. Smooth transaction and paper work This was my first time in the dealership it was a pleasure dealing with Ali my sale advisor and sales manager Jason. Smooth transaction and paper work. The dealership was clean and offered a bunch of services. I highly recommend this BMW dealership to anyone looking for a BMW. It was a great experience. More

worst experience ever, let me explain , I bought Honda CR-V 2010 on 1/31/16 to my wife , the sales person asked me to meet Mr. Edwin in finance who pressed on me to h ever, let me explain , I bought Honda CR-V 2010 on 1/31/16 to my wife , the sales person asked me to meet Mr. Edwin in finance who pressed on me to have extended warranty for the car , 2 days latter I had an appointment to receive the car , I went to Mr Edwin and asked him to cancel this extended warranty , he convinced me to keep for now and I can cancel it within a month without any fees, 4 days latter I called Edwin to cancel , he sent to me a form to fill out and I sent it back to him, per his email the warranty will be cancelled and he will sent the fees (1700$ )of the warranty to chase bank .... Unfortunately this is didn't happen , I called the dealership to ask about the update from Edwin but I informed that he resigned and left this dealership , I made tens of phone calls and tens of emails to all finance department , every time I transfer to answer machine , no one pick up the phone ,no one reply to emails and even when reply to emails they always have some kind of excuse , all are liar,dishonest and unprofessional , they just know how to sweet talk things. Finally they return the extended warranty fees to chase bank and sent to me a check with the rest on 10/14/16 ( after almost 9 months ) but deduct cancellation fees although I informed that no fees. The only person who is great and eager to help customer is Mr. Banos but all others are awful. More

Excellent any way you look at it Been dealing with them for around 4 years now, for service and buying cars. Top class across the board. Pranav Gill is a pleasure to deal with and the Been dealing with them for around 4 years now, for service and buying cars. Top class across the board. Pranav Gill is a pleasure to deal with and the staff follows suit. Worked with Billy in sales and Jim in service. More