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Herb Chambers Alfa Romeo Boston - Service Center

Wayland, MA

4.9
71 Reviews
Call Service Center (508) 358-3500

71 Reviews of Herb Chambers Alfa Romeo Boston - Service Center

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November 15, 2022

I had a problem that the service department couldn't address immediately. They bent over backwards to ensure that my issue was taken care of. More

by Fabrizio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
Report | Print
Nov 16, 2022 -

Herb Chambers Alfa Romeo of Boston responded

This is what we like to hear! We're honored that our technicians were able to provide you with excellent service! We look forward to seeing you next time at Alfa Romeo of Boston!

November 14, 2022

Excellent customer service, extremely attentive. Works hard to solve problems. Highly recommended, for all auto needs. More

by murphy2274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Nov 15, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for recommending our team at Alfa Romeo of Boston! We look forward to seeing you next time!

October 03, 2022

Listened, Professional, Helpful, Offered follow up . Took time to explain problem and solutions Overall excellent More

by dr.m.r.federman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Connor Gorman
Report | Print
Oct 05, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the wonderful feedback! We appreciate your business and hope to see you again next time here at Alfa Romeo of Boston!

May 21, 2022

Fantastic service everyone went out of their way to solve problems caused by me and my insurance company More

by arthursordillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Tosti, Domenic Quarato
Report | Print
May 23, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the kind words and five-star rating, Arthur! We look forward to assisting you again! - Alfa Romeo of Boston

May 20, 2022

Excellent service and courtesy of staff is welcoming. They do customer service right! Refreshing to see. More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
May 24, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the awesome feedback for our team, Melissa! It means the world to us to have you as an Alfa Romeo of Boston customer!

May 20, 2022

Raymond and his team always get me in and out on time and car running great. More

by Johncortizas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadzim Kelly, Giovanni Tosti
Report | Print
May 23, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Raymond and the team are glad you had a great experience here, John! Thank you for coming to Alfa Romeo of Boston!

May 20, 2022

Bad bad bad and very bad setvice bad bad bad bad bad bad bad bad More

by Becharajoe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Jun 03, 2022 -

Herb Chambers Alfa Romeo of Boston responded

We would like to understand the reason behind your low rating to help improve the experience. Please reach out to me so we can resolve the situation and regain your confidence. Thank you, John Andrade - General Manager – jandrade@herbchambers.com

Jun 03, 2022 -

Becharajoe responded

They work on my car month ago I got charger around 400.00 I drove it for a 1 mile wasn’t fixed I returned back to place they told me to keep it for a week because need parts from Italy and they will call me to get a rental cause they gave only 4 cars and all out It has been a month no parts yet and yesterday they told me oats will be in early July Andrew from service suppose to call me back after he talk to a person in charge I didn’t hear from yet I don’t have a car and I’m waiting till next Tuesday if I didn’t hear from Andrew or your office I will report you to the Ma state commissioner Hope I don’t have too all I need is a loner

Jun 23, 2022 -

Herb Chambers Alfa Romeo of Boston responded

We understand your frustration and would like to assist you. Unfortunately, we are having a difficult time reaching you. Please contact me at your earliest convenience, so we may discuss the next steps. Thank you, John Andrade - General Manager – jandrade@herbchambers.com

April 08, 2022

Raymond was a pleasure to work with! 5 star.rating. Finance dept still has not responded to my request - I would have appreciated a simple call back re my lease copy request. More

by Mekvasil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond, Carriie
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Apr 26, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for sharing your honest feedback. We're happy that Raymond provided you with an excellent experience. I will follow up with our finance team to find out what occurred there and ensure your request is responded to. Please feel free to reach out to me directly if you wish to discuss what occurred in more detail. Thanks, Giovanni Tosti - General Manager - giant@herbchambers.com

March 18, 2022

The service dept handled the issue with my Giulia very well. The person that took my call, Carrie, was very helpful and thoughtful. Great communication before the service was performed and when it was fi More

by Mccmgentile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
carrie
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Mar 22, 2022 -

Herb Chambers Alfa Romeo of Boston responded

We're so glad Carrie helped you get the best care for your Giulia and made your feel confident coming to Alfa Romeo of Boston! Thank you for your kind words and five-star rating!

February 28, 2022

I had an appointment on Friday but snow was in the forecast so Raymond took my car in 2 days early and the problem was fixed prior to the inclement weather. Car was returned to me cleaner than when I More

by Alpha Romeo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raymond G.
Report | Print
Mar 02, 2022 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the review! We're glad to hear Raymond provided you with an exceptional experience and we'll be sure to share your wonderful feedback with him. Thanks for trusting Alfa Romeo of Boston with your business. We hope to see you again next time!

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