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Herb Chambers Alfa Romeo Boston - Service Center

Wayland, MA

4.9
71 Reviews

71 Reviews of Herb Chambers Alfa Romeo Boston - Service Center

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September 02, 2023

I drove 2 hours for a major service and arrived on the wrong day. Raymond very kindly the service in. With his help the experience was excellent, turning what could have been a real pain into a positive r More

by george.t.hathorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Herb Chambers Alfa Romeo of Boston responded

Hi George, It's great to know that Raymond was able to turn your day around at Alfa Romeo of Boston. We appreciate the kind words and are here for any future service needs you may have! We'll see you next time!

Sep 06, 2023 -

george.t.hathorn responded

Thank you! Even though it takes more than 2 hours to get there, I’m a confirmed HC/Alfa Romeo customer after my recent experience. The kind personal attention I received is so rare these days.

August 17, 2023

Ray is exceptionally knowledgeable and professional. I had a fabulous experience with the service department. More

by Cls123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin
Aug 18, 2023 -

Herb Chambers Alfa Romeo of Boston responded

We're glad to know that you had a fabulous experience with our service department and found Ray's knowledge helpful. Thanks for choosing Alfa Romeo of Boston! Hope to serve you again soon.

August 06, 2023

Excellent service and the parking lot was filled with beautiful cars! We’ll be back! More

by Al Mare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hannafin
Aug 07, 2023 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for leaving us this five-star review and kind words about the parking lot at Alfa Romeo of Boston. We appreciate it!

July 29, 2023

The service was complex ( from my end ) and gave the service department no small task of which they outperformed all expectations ( and then some )❗️😉 More

by Johnwalsh
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin
Aug 02, 2023 -

Herb Chambers Alfa Romeo of Boston responded

Hey John, we're delighted to know that our service team at Alfa Romeo of Boston exceeded your expectations! Thank you for choosing us! We'll see you next time, safe travels!

July 26, 2023

Raymond in service helped me out when I was locked out of my car. He walked me through how to manually get in it and then worked with me to arrange getting a new battery. I live in the seacoast area of NH More

by kimberlyray41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Herb Chambers Alfa Romeo of Boston responded

We're glad that Raymond was able to assist you during your lockout situation and made the process of getting a new battery as smooth as possible. We appreciate your support and hope to see you again. Drive safely! - The Alfa Romeo of Boston Team

July 26, 2023

Slow service communication, and incomplete work. Our stelvio went in for a simple battery replacement, but it took the service department a week to diagnose. When we did get the car back, the entire More

by governa77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hannafin
Jul 28, 2023 -

Herb Chambers Alfa Romeo of Boston responded

I'm sorry to read about your experience with our service department. It's clear we didn't meet expectations in terms of communication and thoroughness, which is not the standard we aim for. I will personally look into this to ensure this type of thing doesn’t occur in the future. Please reach out at your earliest convenience so that I may assist you directly with anything that may be outstanding. Thank you, John Andrade - General Manager - jandrade@herbchambers.com

July 07, 2023

Amazing service and phenomenal communication throughout! Ray was a pleasure to work with! Will definitely bring my car back! More

by Jenn.hebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Herb Chambers Alfa Romeo of Boston responded

Jenn, thank you so much for giving Ray & the Alfa Romeo of Boston team an opportunity to earn your business! We appreciate your kind review and look forward to serving you again next time. Take care!

June 21, 2023

Robert made my appointment very pleasurable. He is very knowledgeable and professional. He’s an asset to your company! More

by viggian
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fenno, Rob Hannafin
Jun 23, 2023 -

Herb Chambers Alfa Romeo of Boston responded

We're so glad to hear that Robert provided you with a great appointment at Alfa Romeo of Boston! We appreciate your kind words and will be sure to pass them along. Thank you for choosing us, and we hope to see you again soon!

May 13, 2023

It is always fun to stop in this dealership. I love looking at the gorgeous cars, and the nicest people work there. Everyone is so friendly and helpful. Always offering coffee or to see the inte More

by janice
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tejal Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Gorman, Dmitriy Primerov, Andrew Fenno, Rob Hannafin
May 17, 2023 -

Herb Chambers Alfa Romeo of Boston responded

Janice, we're so happy to hear our team made your visit so enjoyable at Alfa Romeo of Boston! We're thrilled you found our showroom exquisite and that Ray and Connor took great care of you. Thank you!

April 21, 2023

Excellent service and strong communication on my vehicle. I was able to drop it off and get it back within two days and everything was fantastic. More

by Jason Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Fenno
Apr 24, 2023 -

Herb Chambers Alfa Romeo of Boston responded

Thank you for the excellent review, Jason! We appreciate you trusting the Alfa Romeo of Boston team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

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