Hendrick Volvo Cars of Charleston

Seamless …. I had my dog with me so time was important ! I was not planning on leasing another car so this was a surprise to me too. I had my dog with me so time was important ! I was not planning on leasing another car so this was a surprise to me too. More

Easy drop off and no waiting on either end. I received my car back cleaner than I left it. Bryce was very helpful and accommodating. I was in for regular maintenance and ended up buying tires a I received my car back cleaner than I left it. Bryce was very helpful and accommodating. I was in for regular maintenance and ended up buying tires and balancing. More

Joseph was able to work with me and answer all my questions about the car before I went to the dealership. This made the purchase very easy and streamlined. I would definitely seek him out again for questions about the car before I went to the dealership. This made the purchase very easy and streamlined. I would definitely seek him out again for assistance in car buying. More

Professional and efficient service at Hendrick Volvo. I feel like a valued customer and appreciate the care they take with my car. My service adviser Bryce was most helpful. Thank you! I feel like a valued customer and appreciate the care they take with my car. My service adviser Bryce was most helpful. Thank you! More

Mr Saylers was my service. representative and provided me with the best service possible.He explain everything that needed to be done to my car and return my car in a timely ma representative and provided me with the best service possible.He explain everything that needed to be done to my car and return my car in a timely manner also said I could contact him directly if I had any problems.. Excellent Services 🙂🙂 More

TJ was an absolute joy to work with; very knowledgable, personable, and accomodating. If you're shopping for a Volvo, ask for TJ, he truely wants to help you make an informed decision. Thanks TJ! personable, and accomodating. If you're shopping for a Volvo, ask for TJ, he truely wants to help you make an informed decision. Thanks TJ! More

Sean Rogers was awesome as well as all the Volvo Sales team. Sean was very patient and knowledgeable in helping me purchase my 2nd Volvo. Thanks for such a great experience! ❤️❤️❤️ team. Sean was very patient and knowledgeable in helping me purchase my 2nd Volvo. Thanks for such a great experience! ❤️❤️❤️ More

Very efficient. .Enough customer service representative so no long wait time. Staff was friendly and engaging.. .Enough customer service representative so no long wait time. Staff was friendly and engaging.. More

Courtney Fisher was my sale advisor and she is always helpful and keep me up to date on was needs to be done to my SC60 helpful and keep me up to date on was needs to be done to my SC60 More

I was traveling to Charleston from out of town. I hit a pothole of some sort and wanted to make sure everything was okay on my car since it seemed to pull left. I was grateful to be fit in for an I hit a pothole of some sort and wanted to make sure everything was okay on my car since it seemed to pull left. I was grateful to be fit in for an appointment at the dealership and felt comfortable that it was a Hendrick dealership I was working with since I have had my previous cars serviced at Hendrick dealerships. I requested to have a 4 tire rotation, and check the alignment of the car. When the work was completed I was told that a tire rotation was done, and the alignment. I was "shown" an alignment sheet, but it was never included with my paperwork like at previous Hendrick dealers. Also, I noticed that on my passenger rear tire was in the same place. I know that because I scraped my rim and there is a small defect in the tire. Can't believe they would tell me that they did a 4 tire rotation and the rear is in the same place. I called and talked to my service advisor and he stated he would talk to the technician. Obviously the conversation with that was that it was done. I requested the paperwork for the alignment that was supposedly done but it didn't have my name, car information, or even my vin (like other Hendrick dealers will provide). I have zero confidence that any work was preformed on my car at all. THEN to make matters worse the service advisor calls me on a Wednesday afternoon 3x asking for my payment - that the card reader wasn't working and needed my payment. I have waited 10 days to write this review and have heard crickets. I will NOT recommend this Volvo dealership and quite frankly the Hendrick brand has been tarnished due to this experience. I am happy my home Volvo dealership is not Hendrick owned. More