Hendrick Volkswagen Frisco

Extremely unhappy with the service department there. My daughter took her car in for an oil change and tire rotation. After leaving, her low tire pressure light came on so she took it back to make sure My daughter took her car in for an oil change and tire rotation. After leaving, her low tire pressure light came on so she took it back to make sure something wasn’t wrong seeing as how she just had it serviced. The service advisor she worked with, Fernando, told her to let them know if she had anymore questions and then stopped himself and rephrased by saying have your dad call if he has anymore questions. Mind you, she never once mentioned her dad to begin with and her question was completely legitimate since her car had just been serviced. You’d think if the tire pressure was low, that would have been caught during the inspection and rotation. But then to insinuate that she isn’t capable of asking intelligent questions or handling her own car needs and that needs a man to call on her behalf with questions is ridiculous! She was belittled for being a female which is just absurd in this day and age. Women are perfectly capable of handling car needs. We will not be using this dealership again for sales or service nor do we recommend them, unless this is the type of service you are okay with. More

Besides the good deal I got on the ID4, it was a smooth and comfortable shopping experience. Zhong Ren was very helpful and went above and beyond (given they're currently very short staffing). No haggling, and comfortable shopping experience. Zhong Ren was very helpful and went above and beyond (given they're currently very short staffing). No haggling, everything was quick and transparent. I think this should be the standard for car shopping. Unfortunately, not many dealership understand this. More

I had a great experience at Hendrick Volkswagen thanks to George Strong, he was very helpful and knowledgeable in answering all of my questions. It is not often that I leave a dealership feeling heard and un George Strong, he was very helpful and knowledgeable in answering all of my questions. It is not often that I leave a dealership feeling heard and understood. I went into Hendrick as my second stop on my car browsing journey fully expecting to visit a few other dealerships after. However, George was able to meet all of my needs plus more and did not leave me feeling pressured. I felt confident and comfortable saying yes right then and there without hesitation. Thank you to Hendrick and George for providing incredible customer care! I hope to be a long time customer. More

The staff were all helpful and kind. I appreciated their clear communication and the comfortable waiting area. I appreciated their clear communication and the comfortable waiting area. More

Orlando Orio was very helpful and patient when I called about one of my service lights. He was able to accommodate my pick up and drop off time. Also, he was very helpful and resourceful when I had a quest about one of my service lights. He was able to accommodate my pick up and drop off time. Also, he was very helpful and resourceful when I had a question about a scratch that I wanted to have repaired. He was just as kind in person as he was over the phone! More

I have never had a technician that updated me and told me every detail of what is going on with my vehicle other than Fernando Gomez. Fernando gave me a call once a day with a detailed update and the timelin every detail of what is going on with my vehicle other than Fernando Gomez. Fernando gave me a call once a day with a detailed update and the timeline of when the car would be completed. If you go the HENDRICK ask for Fernando and you will be taken care of! More

Great customer service and people are very friendly. Clean place. I totally recommend this place. Clean place. I totally recommend this place. More

Fernando Gomez greeted and executed my needs-efficient and knowledgeable He advised me of added needs- and knowledgeable He advised me of added needs- More

Robert Fabian is a good salesman. But it took long time to deliver the vehicle and make sure the APR details prior to buy a vehicle to avoid last moment surprises. But it took long time to deliver the vehicle and make sure the APR details prior to buy a vehicle to avoid last moment surprises. More

Easy, professional , and great customer service. Fernando Gomez helped me from the first phone call to the time to pick up my vehicle. I always have a great experience and highly recommend. Fernando Gomez helped me from the first phone call to the time to pick up my vehicle. I always have a great experience and highly recommend. More