Hendrick Toyota of Wilmington

Yes, we will recommend this dealership again and we have. We also have highly recommended Justin Barnett to others. However, we will never sit through another 2 to 3 hour sales pitch from the "financia We also have highly recommended Justin Barnett to others. However, we will never sit through another 2 to 3 hour sales pitch from the "financial" office for something we don't want nor need. Nor will we be paying the extra $500 for your paperwork. It is the cost for doing business. We don't like being coerced into paying at least 4 months on a loan so the financial officer gets "his cut". This is why we marked 4 on two of your questions. Everyone else we had dealings with has been more than fair. More

Judah worked very hard to make sure the care I wanted was located and had the options that I was looking for. There were several obstacles that we had to overcome in my search for the perfect car. Judah work located and had the options that I was looking for. There were several obstacles that we had to overcome in my search for the perfect car. Judah worked hard to locate the perfect car and he found it. More

This was my first new car purchase in 12 years and I put a great deal of effort into researching my options and finding a good deal. I spoke with many dealerships throughout Raleigh and other areas, in sea a great deal of effort into researching my options and finding a good deal. I spoke with many dealerships throughout Raleigh and other areas, in search of a specific color combo on a new Highlander. I was dissapointed by many of their approaches and pushy attitudes. On a whim, we looked into the Wilmington Toyota dealership and found exactly what we wanted!!! We used to live in Wilmington & actually bought my husband's Forerunner from there 6 years ago, so we were happy to become repeat customers! Chris Radefeld was our sales consultant and did a GREAT job! He was extremely helpful and willing to work with us to meet our needs. His friendly, calm attitude put us at ease and made the process more comfortable! Buying a car can certainly be stressful, and he made it enjoyable. I would highly recommend Chris to anyone looking for a friendly, helpful, and pressure-free car buying experience. More

Chris was extremely personable and knowledgeable. He listened to our needs and showed us vehicles that fit our changing lifestyle. He was professional without being stiff, knowledgeable without talking listened to our needs and showed us vehicles that fit our changing lifestyle. He was professional without being stiff, knowledgeable without talking down to us and presented us with more than one option that suited our needs. When we return to purchase our next vehicle, we will definitely be working with Chris again. He truly understands what customer service is. He smiled throughout the entire interaction, answered all of our questions.. He even contacted us after the sale to see how things were going with our new vehicle---great follow through! We couldnt be happier and will definitely refer our friends to Toyota of Wilmington and Chris. More

We where not there to buy a vehicle but service our corolla. We decided to walk around and saw Christopher which we had meet before. A very nice young man who we have spoken to previously very info corolla. We decided to walk around and saw Christopher which we had meet before. A very nice young man who we have spoken to previously very informative and helpful. Overall experience is that we ended up buying a 2007 Sienna with Christopher, Thank you very much we are very happy with our purchase. More

I have been using the service at Toyota of Wilmington for over ten years and have always had a good experience. THe service department staff is always making sure that I am satisfied with what has been done over ten years and have always had a good experience. THe service department staff is always making sure that I am satisfied with what has been done to my vehicle. My wife and I dislike the music in the new car show room and if we were to trade would probably go out of town to do so but would still use the service department. More

Being in the service industry myself, I know how important it is to keep the customer satisfied. Mr. Marra not only did that but kept me informed throughout the ordeal. With weeks waiting on a part important it is to keep the customer satisfied. Mr. Marra not only did that but kept me informed throughout the ordeal. With weeks waiting on a part and I never felt out of place or left behind. 2 rental vehicles and 3 weeks of time and I have no complaints. That's because of Sean Marra my service rep. Outstanding service before, during and after! More

i cannot say enough about the great experience i had with this dealership, and particularly my salesman judah. this young man was so patient with me, i came to them after a being treated terribly at the deal this dealership, and particularly my salesman judah. this young man was so patient with me, i came to them after a being treated terribly at the dealership in jacksonville. judah promised me that he would work with me to get me in what i was looking for within my budget. i would give him 10 stars if it were available on here. he not only delivered, but was a human being to me when i had questions or didn't understand something. i must admit i had some anxiety about a new vehicle, and wasn't having the best of weeks to begin with. he not once was arrogant, belittling, or pushy as was my experience at the other place. i have to say as a business owner myself, he is just great at his job. which in todays world you don't find often. along with his impressive patience, he got me an awesome deal, that i can afford, and did i mention I LOVE MY FJ CRUISER! i just have to add as a parent, everyone in there was wonderful to my very excited 4 year old. that itself impressed me as well. she was never treated like an innconveinience. More

I enjoyed my overall visit to toyota of Wilmington And would highly recommend them my family and friends the customer service was outstanding .The service on my vehicle was top notch and everyone was so f would highly recommend them my family and friends the customer service was outstanding .The service on my vehicle was top notch and everyone was so friendly and helpful. Thank you guy for everything ! More

My new sale was carefully handled by Messers Judah Eastman, Rick Wilson & Dylan Morley. They remained professional and courteous throughout the process and treated me as if I were their one and only Eastman, Rick Wilson & Dylan Morley. They remained professional and courteous throughout the process and treated me as if I were their one and only customer. During the test drive Mr. Eastman showed interest in my lifestyle so that he could match me with the right vehicle. Even with credit problems, Mr. Eastman perservered to get me a decent sales price and affordable payments. Mr. Wilson handled the paperwork with grace and patience. I would probably call Mr. Morley "The Closer". Not once did I feel rushed or "processed". I am sending my single friends to this dealership to get a car. At Toyota of Wilmington I know they won't be taken advantage of. More