Hendrick Toyota of Wilmington

Chris was extremely personable and knowledgeable. He listened to our needs and showed us vehicles that fit our changing lifestyle. He was professional without being stiff, knowledgeable without talking listened to our needs and showed us vehicles that fit our changing lifestyle. He was professional without being stiff, knowledgeable without talking down to us and presented us with more than one option that suited our needs. When we return to purchase our next vehicle, we will definitely be working with Chris again. He truly understands what customer service is. He smiled throughout the entire interaction, answered all of our questions.. He even contacted us after the sale to see how things were going with our new vehicle---great follow through! We couldnt be happier and will definitely refer our friends to Toyota of Wilmington and Chris. More

We where not there to buy a vehicle but service our corolla. We decided to walk around and saw Christopher which we had meet before. A very nice young man who we have spoken to previously very info corolla. We decided to walk around and saw Christopher which we had meet before. A very nice young man who we have spoken to previously very informative and helpful. Overall experience is that we ended up buying a 2007 Sienna with Christopher, Thank you very much we are very happy with our purchase. More

I have been using the service at Toyota of Wilmington for over ten years and have always had a good experience. THe service department staff is always making sure that I am satisfied with what has been done over ten years and have always had a good experience. THe service department staff is always making sure that I am satisfied with what has been done to my vehicle. My wife and I dislike the music in the new car show room and if we were to trade would probably go out of town to do so but would still use the service department. More

i cannot say enough about the great experience i had with this dealership, and particularly my salesman judah. this young man was so patient with me, i came to them after a being treated terribly at the deal this dealership, and particularly my salesman judah. this young man was so patient with me, i came to them after a being treated terribly at the dealership in jacksonville. judah promised me that he would work with me to get me in what i was looking for within my budget. i would give him 10 stars if it were available on here. he not only delivered, but was a human being to me when i had questions or didn't understand something. i must admit i had some anxiety about a new vehicle, and wasn't having the best of weeks to begin with. he not once was arrogant, belittling, or pushy as was my experience at the other place. i have to say as a business owner myself, he is just great at his job. which in todays world you don't find often. along with his impressive patience, he got me an awesome deal, that i can afford, and did i mention I LOVE MY FJ CRUISER! i just have to add as a parent, everyone in there was wonderful to my very excited 4 year old. that itself impressed me as well. she was never treated like an innconveinience. More

Being in the service industry myself, I know how important it is to keep the customer satisfied. Mr. Marra not only did that but kept me informed throughout the ordeal. With weeks waiting on a part important it is to keep the customer satisfied. Mr. Marra not only did that but kept me informed throughout the ordeal. With weeks waiting on a part and I never felt out of place or left behind. 2 rental vehicles and 3 weeks of time and I have no complaints. That's because of Sean Marra my service rep. Outstanding service before, during and after! More

I enjoyed my overall visit to toyota of Wilmington And would highly recommend them my family and friends the customer service was outstanding .The service on my vehicle was top notch and everyone was so f would highly recommend them my family and friends the customer service was outstanding .The service on my vehicle was top notch and everyone was so friendly and helpful. Thank you guy for everything ! More

My new sale was carefully handled by Messers Judah Eastman, Rick Wilson & Dylan Morley. They remained professional and courteous throughout the process and treated me as if I were their one and only Eastman, Rick Wilson & Dylan Morley. They remained professional and courteous throughout the process and treated me as if I were their one and only customer. During the test drive Mr. Eastman showed interest in my lifestyle so that he could match me with the right vehicle. Even with credit problems, Mr. Eastman perservered to get me a decent sales price and affordable payments. Mr. Wilson handled the paperwork with grace and patience. I would probably call Mr. Morley "The Closer". Not once did I feel rushed or "processed". I am sending my single friends to this dealership to get a car. At Toyota of Wilmington I know they won't be taken advantage of. More

I have used this service center for five different Toyota/Lexus vehicles...all of which have been professionally serviced and maintained. Sylvia Jeffcoat is friendly, efficient and professional...I al Toyota/Lexus vehicles...all of which have been professionally serviced and maintained. Sylvia Jeffcoat is friendly, efficient and professional...I always schedule my vehicle service with her. The service is completed as promised and on time. Thank you, Sylvia. More

I have always had good service from this dealership, going on 4 years now. The staff is friendly and my problems are always fixed. Their waiting room is spacious and they have taxi service if you don' going on 4 years now. The staff is friendly and my problems are always fixed. Their waiting room is spacious and they have taxi service if you don't want to wait. They are always careful to explain all necessary work before starting. The only issue I have is sometimes it seems to take longer to complete the service than I hope. Overall, I give this dealership a very good rating. More

Sylvia Jeffcoat is so wonderful to work with. She greets you with a smile, she is professional, and gets the job done quickly and accurately. While waiting for your car to be serviced, you can often see Sy you with a smile, she is professional, and gets the job done quickly and accurately. While waiting for your car to be serviced, you can often see Sylvia literally running through the parking lot to complete her job even faster!! She is on top of it and I love coming to see her each time I get my Toyota worked on!! More