Hendrick Toyota of Wilmington

Enjoy your Tahoe! We drove here on a Sunday after driving to multiple different Toyota dealerships. We knew what we were looking for and wanted. Easy enough right? Fred We drove here on a Sunday after driving to multiple different Toyota dealerships. We knew what we were looking for and wanted. Easy enough right? Fred helped us locate the sequoia that was perfect and started paper work. My issue isn’t with our sales person it was with the finance managers that day. When we told them we needed 1500 more for our car so we weren’t 15k upside down and to meet us in the middle or even work with us because we we’re about to spend 70k on a truck they refused. They told our sales guys to walk out and say “enjoy your Tahoe” since this is what we were previously entertaining. Even giving them another opportunity as we were walking about that we would have talked if they would have just tried to come down $1k - FUNNY thing is we just bought a BRAND NEW sequoia TRD sport premier (although it wasn’t black) it was the same truck. So for all those that think a customer is being difficult or you don’t want to work it? I would highly suggest taking a step back and rethinking. They just lost a 70k deal over ONE statement. More

Service Department Took my Camry in to have my brakes prepared to have the job done. I told the service tech if it needed the brakes to go ahead and perform the service Took my Camry in to have my brakes prepared to have the job done. I told the service tech if it needed the brakes to go ahead and perform the service. While there I test drove a 4Runner and when I returned to the dealership I told the salesman I was going to check on my Camry. When I entered the service area the Service tech saw me and said I have been looking for you. We walked over to her desk and she handed me the paperwork for my visit and said you car does not need to have the brakes serviced at this time. I have been to many other shops that would have automatically did the brake job knowing I was anticipating it. I was pleasantly surprised at this show of integrity. I bought the Camry new from Hendrick Toyota and have had ALL of the service work done there. I highly recommend this dealership. They show a high degree of professionalism and integrity. More

Excellent Customer Service I was very please with the level of service and efficiency I received at Hendricks. Joshua had everything in order for me when I arrived and made th I was very please with the level of service and efficiency I received at Hendricks. Joshua had everything in order for me when I arrived and made the process go smoothly. More

VERY GOOD EXCEPTIONAL EXP Had a great time, no games, very helpful. I will return again and was most pleased with how business went down. Great car buying Experience. Had a great time, no games, very helpful. I will return again and was most pleased with how business went down. Great car buying Experience. More

Awesome to Outstanding Customer Service My wife and I have purchased 6/7 vehicles from Hendrick Toyota over the past few years. We have had excellent customer service at all levels of buyin My wife and I have purchased 6/7 vehicles from Hendrick Toyota over the past few years. We have had excellent customer service at all levels of buying, leasing, and servicing our vehicles. In addition, the personal touch this past weekend by the employee's (Bruce Winokur, Dawn Fromme, and Nick Chinn) was outstanding. While we were jockeying for a deal with Bruce and Dawn, Nick was taking care of our servicing needs for our Toyota Prius. In every aspect of our visit to the dealership, we were treated extremely well, informed of all aspects of our thoughts to purchase/lease a vehicle, and provided a wealth of knowledge in which to make an informed and "right decision." In the end, we leased a 2018 Toyota Tacoma; and couldn't be happier. Thank you to the Toyota Team!! More

Toyota dealership Hendrick Toyota dealership has always handled our car needs in a very professional and enjoyable manner. Over the years, we've developed a respected a Hendrick Toyota dealership has always handled our car needs in a very professional and enjoyable manner. Over the years, we've developed a respected and friendly relationship with our long time sales representative (Dawn Fromme) and service associate (Sylvia Jeffcoat). Car buying is no longer a chore but a great buying experience. More

Buying a new car. Very efficient staff involved in answering questions and selling me a new car. Was able to negotiate price of car to acceptable level with sales pers Very efficient staff involved in answering questions and selling me a new car. Was able to negotiate price of car to acceptable level with sales personnel and myself. More

Service excellence The story was obviously very busy however, my experience was well within a reasonable time frame and the quality of work is always exceptional. Greatl The story was obviously very busy however, my experience was well within a reasonable time frame and the quality of work is always exceptional. Greatly appreciate every time I visit. Don’t change a thing! More

Seamless car purchase Hendrick Toyota went above and beyond my expectations when I purchased my 4runner. Professional, knowledgeable, and a true pleasure to do business wit Hendrick Toyota went above and beyond my expectations when I purchased my 4runner. Professional, knowledgeable, and a true pleasure to do business with. Highly recommended! More

Simultaneously great and lousy So the ease of drop off, customer service and speed of service (just oil change/rotation) was exceptional. When the service tech asked me if I wanted So the ease of drop off, customer service and speed of service (just oil change/rotation) was exceptional. When the service tech asked me if I wanted a car wash I said absolutely!!! I was so excited because I had just driven 1,000 Miles and my grill was covered in bugs. When I got my car, it was like they just spent 30 seconds spraying it with a hose...zero effort demonstrated. I even had an empty, squished up water bottle on the floor board (clearly trash) that was not cleaned up. Bottom Line: If you say “Do you want a car wash?”...wash the car or don’t offer offer it as an option. More