Hendrick Toyota of Wilmington

Simultaneously great and lousy So the ease of drop off, customer service and speed of service (just oil change/rotation) was exceptional. When the service tech asked me if I wanted So the ease of drop off, customer service and speed of service (just oil change/rotation) was exceptional. When the service tech asked me if I wanted a car wash I said absolutely!!! I was so excited because I had just driven 1,000 Miles and my grill was covered in bugs. When I got my car, it was like they just spent 30 seconds spraying it with a hose...zero effort demonstrated. I even had an empty, squished up water bottle on the floor board (clearly trash) that was not cleaned up. Bottom Line: If you say “Do you want a car wash?”...wash the car or don’t offer offer it as an option. More

Never found a new vehicle we wanted and had it so quickly. Very helpful trying to find model with everything we wanted. Willing to work with pricing. Went beyond expectations to get us into the car we chose as Very helpful trying to find model with everything we wanted. Willing to work with pricing. Went beyond expectations to get us into the car we chose as soon as possible. More

"Southernization needed" The problem was taken care of with the plug for the oil pan. Also, they diagnosed the tire issue to my satisfaction. Mr. Chen was professional and co The problem was taken care of with the plug for the oil pan. Also, they diagnosed the tire issue to my satisfaction. Mr. Chen was professional and courteous. Lt. Pope, ALWAYS the greatest greeter and driver around and Mr. Danny Edwards...never without a smile!!! Mr. Kyle Graham , is new to this area (Wisc.) and maybe unfamiliar with our (local) customs and could use a little "Southernization"! I am old enough to be his grandmother and right from the start, he called me by my first name as though this was "social" and not "business"! When it was determined that I would need to return for the next day, I requested an appointment, he responded...'oh, just come on in'... I re-stated my request... he went on to repeat that no appointment was needed. It seemed apparent that he didn't want to be bothered with setting it up. Additionally, he presented as quite flustered, annoyed , and somewhat overwhelmed. On day 2, at the end of service, I held out my hand for the keys and he just laid them on the counter...invisible me. First. Time. Ever. ... for this type of treatment. More

experience went well The leasing process went well and was very efficient, especially the checkout procedure with the finance person. My experience with this dealership h The leasing process went well and was very efficient, especially the checkout procedure with the finance person. My experience with this dealership has always been excellent. More

Toyota...40 years of bliss! Been going to the dealership, buying and having service for over 20 years and ALWAYS satisfied! You make the wait so comfortabke with drinks and trea Been going to the dealership, buying and having service for over 20 years and ALWAYS satisfied! You make the wait so comfortabke with drinks and treats. The sevice people treat you special and are honest with their service review! Keep up the good work! 🤗🤗 More

Service with a smile Always processed in fast. ,work preformed in a reality amount of time. Never a hard sell if they find something. Overall smooth event from beginning Always processed in fast. ,work preformed in a reality amount of time. Never a hard sell if they find something. Overall smooth event from beginning to end More

Excellent customer service during my routine service. Excellent customer service completed in a timely fashion. Staff were very friendly and polite. Service department environment was very neat and clean Excellent customer service completed in a timely fashion. Staff were very friendly and polite. Service department environment was very neat and clean. My service report was completely explained to me at the end of my visit. More

Efficient and all services completed to satisfaction. Making an appointment seems the smart way to go. I arrived 15 minutes early and vehicle was taken back immediately. This was a routine 10,000 mile ser Making an appointment seems the smart way to go. I arrived 15 minutes early and vehicle was taken back immediately. This was a routine 10,000 mile service plus balancing all wheels. Drives much better now. Service writers were very professional. This was a great experience More

Hendrick Toyota Service Department Very pleased with Hendrick Toyota of Wilmington's Service Department: timely appointment for 10K mile maintenance, courteous service advisor, efficie Very pleased with Hendrick Toyota of Wilmington's Service Department: timely appointment for 10K mile maintenance, courteous service advisor, efficient service delivery, convenient waiting room, excellent explanation of service conducted and what to expect at the next service milestone. Nice job! More

Excellent customer attention. Great service! 30K service. Everything promised was on time. They even washed my car for free! Laura from Service was attentive, friendly and happy to provide infor 30K service. Everything promised was on time. They even washed my car for free! Laura from Service was attentive, friendly and happy to provide information. Great experience! More