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Hendrick Toyota of Wilmington
Wilmington, NC
2,207 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,207 Reviews of Hendrick Toyota of Wilmington
February 05, 2019
service Service tech Steve, let me know that tires were worn and would not pass inspection. I was in for an oil change and had 49,000 miles and at that mil Service tech Steve, let me know that tires were worn and would not pass inspection. I was in for an oil change and had 49,000 miles and at that mileage , I should have it done. Steve went over the choices of tires and explained the different brands and pricing. Really helped in making a good decision. Professional staff, wait time reasonable . More
by AFF76
Employees Worked With
Steve Bing
January 30, 2019
General service good Customer service employees polite and helpful. I do have to question the quality of actual service being performed when they always over torque wheel Customer service employees polite and helpful. I do have to question the quality of actual service being performed when they always over torque wheel lugs on every service visit. This lack of either technical knowledge or poor maintenance attitude can easily cause excessive pad wear and contribute to warped rotors. This is a plus to the dealership with increased sales of parts and machining of rotors. Have brought this issue up to Service Managers on past occasions with no apparent resolution. Have had to use a breaker bar to loosen some lugs whereas some were hand tight as well. Have to carry my own torque wrench so I can check and properly retorque the lugs on my Tundra and RAV. For customers solely depending on the integrity of the dealership to perform quality maintenance, they could end up with additional expenses and issues actually caused by ongoing faulty maintenance activities. More
by truckguy
Employees Worked With
Nick Chin, Page, Jeff Roark
January 30, 2019
Love my Tacoma I had a very positive experience leasing a new Toyota Tacoma from this dealership. Jim was easy to work with and understood my needs. He took the time I had a very positive experience leasing a new Toyota Tacoma from this dealership. Jim was easy to work with and understood my needs. He took the time to go over the special features of the vehicle with me. More
by TacomaGal
Employees Worked With
Stacy, Jim, Eric Coble
January 27, 2019
Great customer service Great customer service. Prompt getting truck fixed quickly. Can’t be more pleased. Very clean restrooms and waiting area. We will be down to trade i Great customer service. Prompt getting truck fixed quickly. Can’t be more pleased. Very clean restrooms and waiting area. We will be down to trade in coming year. Will see how good a deal!!!!! More
by Jim
Employees Worked With
Don’t remember his name but a-1!!
January 26, 2019
Great Experence Patrick was knowledgeable, polite and very helpful. The process to buy my truck was easy and enjoyable. I would recommend Hendrick dealerships witho Patrick was knowledgeable, polite and very helpful. The process to buy my truck was easy and enjoyable. I would recommend Hendrick dealerships without hesitation. Great experience. More
by Kenner94
Employees Worked With
Patrick Szabo
January 25, 2019
Great Professional Team They really work with you to get the vehicle you want. I appreciate their time and effort, always a great experience when I come in. I will be back ne They really work with you to get the vehicle you want. I appreciate their time and effort, always a great experience when I come in. I will be back next year to purchase a car for my daughter More
by FFreeman
Employees Worked With
Andy in finance, Willie Jackson
January 23, 2019
Always excellent service I Bought my car in one town and needed service where I live now. All records transferred easily. Staff are always so courteous and visits are timely. I Bought my car in one town and needed service where I live now. All records transferred easily. Staff are always so courteous and visits are timely. More
by LE22
Employees Worked With
Joe Honeycutt
January 20, 2019
Excellent Customer Service Prompt, courteous, and knowledgeable service from Sylvia. From calling in for an appointment until the conclusion of the servicing everything is alwa Prompt, courteous, and knowledgeable service from Sylvia. From calling in for an appointment until the conclusion of the servicing everything is always top quality from Sylvia and the dealership. More
by N/A
Employees Worked With
Sylvia Jeffcoat
January 14, 2019
I was treated with respect There was only one shuttle operating and it was too far away to pick me up in a respectable time. Someone borrowed the co. truck and picked me up so I There was only one shuttle operating and it was too far away to pick me up in a respectable time. Someone borrowed the co. truck and picked me up so I wouldn't wait so long More
by Tam
Employees Worked With
Jacob
January 11, 2019
Purchase of Highlander The entire process was easy and efficient. Daulton Knight our salesman was professional but had a lovely way about him as he presented the different The entire process was easy and efficient. Daulton Knight our salesman was professional but had a lovely way about him as he presented the different options to the variety of automobiles When we came to Hendricks we were unsure if we what model we were interested in. Whether we would buy a used car or a new. We have purchased a Highlander in the past and have been extremely satisfied with its performance. We worked our minds around the purchase of another More
by janhighlander
Employees Worked With
Dalton Knight, Andy
