Hendrick Toyota of Wilmington

The best customer service! Sylvia Jeffcoat was so helpful. Very comfy lounge and starbucks coffee!! Sylvia Jeffcoat was so helpful. Very comfy lounge and starbucks coffee!! More

Took my car in for the first time for an annual state inspection. Dawn Thomas was very friendly and helpful. She answered all the questions I had and volunteered information about things I didn’t even kn inspection. Dawn Thomas was very friendly and helpful. She answered all the questions I had and volunteered information about things I didn’t even know enough to ask about. My car was ready when she said it would be and she was honest and upfront about pricing for everything. More

Hendrick Toyota of Wilmington was very helpful in buying my car. They were super transparent and easy to work with. Molly and Josh made my experience super wonderful. They are the best! my car. They were super transparent and easy to work with. Molly and Josh made my experience super wonderful. They are the best! More

Had not purchased a vehicle through a dealership in 20 years and Max Whitaker made the process pleasant! He was very professional, personable and not pushy. Daisy Mabe handled the warranty, payment, etc years and Max Whitaker made the process pleasant! He was very professional, personable and not pushy. Daisy Mabe handled the warranty, payment, etc and was very efficient and personable as well. I look forward to having my car serviced in the future at Hendrick Toyota. More

I had such a great experience purchasing my business vehicle here (3rd one I have purchased here). Dawn was wonderful to work with and was so helpful and knowledgeable. vehicle here (3rd one I have purchased here). Dawn was wonderful to work with and was so helpful and knowledgeable. More

I worked with Thomas, he was very helpful and very quick with made it comfortable and smooth. with made it comfortable and smooth. More

Friendly, easy to work with, informative and not at all pushy. I would recommend to anyone pushy. I would recommend to anyone More

Took a RAV4 hybrid in for its first oil change. Service was great. The car was finished so quickly and they washed it.!! Service was great. The car was finished so quickly and they washed it.!! More

I took my Camry in for the 30k check up. Every other check up before this I complained about road noise from the tires. I was worried it was a wheel bearing. Every time they assured me it wa Every other check up before this I complained about road noise from the tires. I was worried it was a wheel bearing. Every time they assured me it was nothing and that it was tire noise. Ever visit the noise was worse. When I took it on today I explained everything to the service person and that the noise is now to the point I can hardly hear the radio. Their fix was to charge me for tire balancing and alignment for around $200.00.because the tires were cupping creating more noise. On my first maintenance visit I had pointed this cupping out to the service technician and he assured me it was ok. Now today the want to charge me because I have too many miles on the car to where it is not covered. I told him I brought this up at every visit. He said in their records I only brought it up at the 24K service and that exceeds the miles limit to have it covered under warranty.So I learned a lesson if you have a problem make sure it gets documented in their computer and don’t trust their verbal responses like I did.I will take my car to another place to remedy the problem since now I have to pay for it myself More

Charlie and Mike took great care of my vehicle for its 10,000 mile maintenance. Fast service! 10,000 mile maintenance. Fast service! More