Hendrick Toyota Merriam

Extremely poor customer service Test drove a car I wanted on Saturday but did not buy it that day. I reached out to Marco Rodriguez by email the next day to discuss number further Test drove a car I wanted on Saturday but did not buy it that day. I reached out to Marco Rodriguez by email the next day to discuss number further and didn't hear back. I called the sales guy on Wednesday morning and informed him I had sent an email to Marco that hadn't been returned yet and he took down my email and was going to have Marco email me. When I didn't hear from Marco I called and left a voice message. When I didn't hear back on that I sent Christina Rose an email. When I didn't hear back on that I followed it up with a voice message to Christina which I have yet to hear back on. It's pretty hard to sell cars when you don't respond to your potential customers. I'm absolutely baffled by the lack of response of not just one but a number of employees at this dealership. Worst customer service experience I've ever had. I gave them every opportunity to make it right and I still haven't heard from anyone. More

Wasted Trip Terrible service paid cash for a vehicle. that had a Warranty ! front end alignment was out. two ties had to be replaced. brakes are squeaking. floor mats had holes paid cash for a vehicle. that had a Warranty ! front end alignment was out. two ties had to be replaced. brakes are squeaking. floor mats had holes in them. skid plate was missing. there fact sheet said all this had been done before I got the vehicle. none of this had been done. I took the vehicle. back to them to have all this fixed and they did nothing . they never even called me to pick it up WHY IS MY VEHICLE COVERED UNDER A WARRENTY AND YOU GUYS DO NOTHING BUT WAST MY TIME ! More

Over charged and no return phone calls 3 weeks after being overcharged on a new car and still no refund. Admitted to overcharge day after purchase - no return phone calls. Told refund in 3 weeks after being overcharged on a new car and still no refund. Admitted to overcharge day after purchase - no return phone calls. Told refund in progress day two - left messages several times, asked for manager and told too busy. Car did not have floor mats and still do not have floor mats. Will not buy another car here or have my new car service here. More

Great experience! I was very pleased with my experience at Hendrick Toyota! Blane never once made me feel pressured to buy a vehicle I wasn't 100% satisfied with! He an I was very pleased with my experience at Hendrick Toyota! Blane never once made me feel pressured to buy a vehicle I wasn't 100% satisfied with! He and Robert bent over backwards to get my monthly payment where it needed to be. I will definitely be recommending them to anyone I know in the market for a new car! :) More

The Best Services Department In the Kansas City Metro Area I just want to thank Chris and Connie for the services they have provided to my company and my family. For over the past 7 years they have provided t I just want to thank Chris and Connie for the services they have provided to my company and my family. For over the past 7 years they have provided the services for over 50 Tundra Trucks to include my own personal vehicles. They have went above and beyond and provided satisfaction in a timely manor. I also would like to thank Scott Kelford with his hard work and efforts over the past 7 years. I also own a Honda, Ford, Lexus, Acura and Hendrick's Toyota is the only place I will take them to be worked on. More

Amazing I live in Norman, OK. and made my purchase over the internet. Dave Wells along with Robert Biehl made a sometimes difficult process(car buying) a p I live in Norman, OK. and made my purchase over the internet. Dave Wells along with Robert Biehl made a sometimes difficult process(car buying) a pleasant experience. It was worth the drive to Kansas City to buy my truck. More

Subie Forester Love Via Hendrick Toyota-Scion Thursday, July 17th (2014), Leah Stephens, Sue Wells and Erik Stone of Hendrick Toyota-Scion, Merriam (southwest KC area), KS made my transition to a Thursday, July 17th (2014), Leah Stephens, Sue Wells and Erik Stone of Hendrick Toyota-Scion, Merriam (southwest KC area), KS made my transition to a new-to-me 2004 Subaru Forester from my 1994 Jeep Cherokee a positive, satisfying and joyful experience. Leah actively searched the Forester for me and immediately alerted me to this opportunity, and Sue Wells graciously stepped in to guide me through a test-drive and contract application, when Leah was called away to make a car delivery, then Erik Stone guided me through the contract completion and selection of service contract options. They, and everyone else at Hendrick Toyota-Scion, made me feel both like family and royalty at the same time: authentic respect, courtesy and true warmth were ever-present. Also, their skilled mechanics had thoroughly checked and attended to any mechanical and cosmetic needs of the Forester. The entire facility was clean, orderly and had a lovely open ambience. Even those whom were not involved directly in the sale opened doors for me, guided me to any needs, and made me feel welcome in every department. I drove away with a deep sense of satisfaction, confidence in my on-going relationship with Hendrick Toyota-Scion, new friends in Leah, Sue and Erik-- and car joy; my gratitude. I highly recommend them to meet your car needs, whether looking for a used or new car! Also, I am very happy with my selection of the Subaru Forester! Wonderful all around visual field—like having lodge seats at a movie house and optional sound-track score, wonderful stability on the road—none of that creepy sway effect, good acceleration, good gas mileage, an interior that is comfortable, attractive and cargo effective, and good safety record/features. More

Love my new car! I walked in for an oil change and walked out with a new Corolla, thanks to Alex and his salesmanship. He went above and beyond to get me a blue stick I walked in for an oil change and walked out with a new Corolla, thanks to Alex and his salesmanship. He went above and beyond to get me a blue stick-shift 2014 Corolla, and I love it and how well it handles! He set up my car phone, explained all the features, has immediately taken care of any questions and issues and just put on my permanent tag. The dealership people are all friendly and helpful, but Alex goes the extra mile. I've used the service department for years, and it's great, whether I have a major problem or whether my tires just need air. Jon Howell is the best to get done whatever the car needs, and he peruses the records so he does know. I highly recommend the dealership, Alex, Jon and the service department. The shuttle service is an extra plus. More

Great Experience A few years back I surrendered a car and just paid off the settlement amount in May. I 'jumped the gun' on getting a new car. I had put way to much mo A few years back I surrendered a car and just paid off the settlement amount in May. I 'jumped the gun' on getting a new car. I had put way to much money in the car I was driving and still needed more. I went to another dealership and they turned me away. Sue Wells contacted me the next day and helped me work on my issues along with Oscar and Marco. After pulling strings and doing all they could I got into a certified 2010 Corolla and I love it; even took it on a weekend trip and did great. It was a new trade they did maintenance on it and all that was left was the windshield and Toyota emblem on the front. I had the windshield replaced the same week along with a loaner car and the emblem should be in this week (all free since they had to have the windshield replaced due to it being certified). All of the staff was very friendly leaving me with a good impression of the company. Thank you for all of the help. More