Hendrick Toyota Merriam

UNHAPPY, don’t buy from them- they don’t back what they say. Frustrated, irritated, agitated at Hendrick Toyota Scion Merriam?. Told I have a extended warranty on one car and the other I have extended service. Frustrated, irritated, agitated at Hendrick Toyota Scion Merriam?. Told I have a extended warranty on one car and the other I have extended service. When I bought my second vehicle from them the Sales Mgr. gave me two identical plans. NOW, I am told they are different and I have to pay. Word Play; on terms and I got SCREWED because neither the sales mgr or the sale person are now here. Besides when I called in the Service Scheduler told me that I had service covered on BOTH vehicles. NOT Happy! Big Toyota fan but very doubtful I’ll return to buy another vehicle. SIMPLE BUSINESS. Note, the Svc Mgr tried to resolve but could not when he talked to mgmt. Mgmt did not even come talk to me. POOR< POOR< business. They lost a $35,000 sale when I buy my new truck. More

Lacking followup on safety and repair issues We purchase a used 2009 Yukon 4 months ago and have had nothing but problems with it. Most recently while driving down the highway the accelerator bec We purchase a used 2009 Yukon 4 months ago and have had nothing but problems with it. Most recently while driving down the highway the accelerator became stuck at 70 miles an hour. Scariest experience of my life. Finally able to pull the car over, we contacted this dealer. They did nothing. They stated they didnt have an opening in service until the following week. We drove the car to Hendrick Buick on State Line road. The service there is top notch. They have tried to help us get movement from Toyota Hendricks. 3 weeks later we still have no resolution to the problem. Toyota states it could have been the floor mat but there is no evidence that is the cause. We have been passed around to different contacts for weeks with very few returns to phone calls. Thankfully Buick Hendricks has graciously loaned us one of their cars to drive. Buick Hendricks (Josh in service is amazingly helpful)is kind courteous while Toyota Hendricks is not doing anything to help. We are afraid to drive the vehicle we purchased from Toyota Hendricks yet they seem to only car about money not the safety of the people driving their cars. Robert Cosgrove and Jessica were kind and excellent employees who tried to help but the people above them who make the decisions dropped the ball over and over. Our advice would be to bypass Toyota Hendricks and go to Buick Hendricks when purchasing a car. More

Treating customers like family! It is rare these days to find a business that succeeds by treating clients as they would want their own family to experience, but this dealership live It is rare these days to find a business that succeeds by treating clients as they would want their own family to experience, but this dealership lives up to that standard. Each and every team member is exceptional! More

Love My Scion xD! This is the second time I have purchased a Scion from Hendrick Toyota, needless to say I had a very good experience both times. Everyone is friendly & This is the second time I have purchased a Scion from Hendrick Toyota, needless to say I had a very good experience both times. Everyone is friendly & make you feel welcome, the first time David Wells worked with me & this time his better half Sue. Great experience all around! More

Doing things Right for complete customer satisfaction Once again I find myself writing a rave review on this dealership. They never cease to impress me with their commitment to their clientele. Two da Once again I find myself writing a rave review on this dealership. They never cease to impress me with their commitment to their clientele. Two days ago was the FIRST disappointing experience I'd had in using this dealerships service department since the month they opened. After bringing our Sienna in for an oil change and tire rotation ( complimentary till 25,000 miles btw) it took longer than expected - partly because of a tornado warning situation--and as I was leaving the service person mentioned I had a nail in the tire. I asked why they hadn't told me earlier... And after driving off I noticed that the "Maintenance Required light was still on. The next day they called to ask how my service experience was, and I mentioned these things. Within an hour I got a call back from service manager Jeremy apologizing and offering to make it right at no charge to me. Awesome! Today they found not one but two nails, and replaced them both without charge. Great friendly helpfulness by Zack Littlefield, who handled the repair. Can't be happier recommending this service department! More

Justin Doelling and Cheeto Sampat ROCK!!!! Let me tell you about my experience. I purchased a Prius 2 years ago from JayWolf toyota, WORST EXPERIENCE OF MY LIFE. So when I went to Hendrick Toyo Let me tell you about my experience. I purchased a Prius 2 years ago from JayWolf toyota, WORST EXPERIENCE OF MY LIFE. So when I went to Hendrick Toyota a week ago to replace my old 2010 Prius for a new one, I went in feeling very skeptical about doing this again and feeling taken advantage of, BUT Justin Doelling and Cheeto Sampat made me feel so welcome and at ease. They answered all my questions (I had a million) in such a polite way and respectful manner. They were also very nice and willing to let me test drive several models. I must say Im quite picky, but Justin kindly guided me through the entire process and I feel like I got an amazing deal, now Im driving a brand spanking new 2015 Prius. IM SO Happy with my decision of choosing Hendrick Toyota and was such a blessing working with JUSTIN AND CHEETO! :) More

The staff really took care of my family! Hendrick Toyota's service department provided excellent service! Scott Kelford, Christina Rose and Jordan Darby went above and beyond to ensure that Hendrick Toyota's service department provided excellent service! Scott Kelford, Christina Rose and Jordan Darby went above and beyond to ensure that our car was thoroughly serviced and that we received a loaner van to keep my family on the move! I trust the team at Hendrick Toyota's Service Department to do a great job and make sure that repairs are completed to my satisfaction and provide a great loaner to use, while waiting for work to be completed! Great job! More

Recurring Nightmare of Deception Beware of being seduced into buying a new "SAFE" car, The service department tells you after your brakes just went out on a 2012 vehicle purchased fr Beware of being seduced into buying a new "SAFE" car, The service department tells you after your brakes just went out on a 2012 vehicle purchased from one of their dealerships that turned you away the day before because of "overbooking" for the 3rd time (under warranty) that the brakes cannot be guaranteed against future failures. Of course, I was horrified. I proceeded to buy the "SAFE" car suggested and got myself into a dire situation with payments way beyond my budget. My retirement plans are ruined -- I realized this after I recovered from the horror. I begged for a solution that would help me as a real live human being who is a spec of dust to such a humongous conglomerate of a dealership. I have confined myself to a self-imposed prison with no escape by being frightened and upset that my 2012 Nissan was deemed "unsafe" and that I needed to get into a "Safe" car like a new Toyota Corolla. Why couldn't they just have fixed the brakes? You may be "offed" on Craigslist as we read in the news; however that would be over quickly. The Hendrick nightmare stays with you for the rest of your life -- and they do not care. One individual provided a solution that proved how ruthless and uncaring with very poor customer service that is compounded in this dealership. More

They only want you to buy new expensive vehicles Don't expect to get s good deal, they only want to sell new expensive vehicles. I was working with sue wells, she was very nice at first when I was lo Don't expect to get s good deal, they only want to sell new expensive vehicles. I was working with sue wells, she was very nice at first when I was looking at a new truck. However when I decided to buy a use truck she said there was not that much mark up on use vehicle and the price was firm. Ok fair enough so I found a use truck on their website and ask sue wells about the truck she said I will look to see if it was still available. No answer after 5 days so I called a manager and he said she has been busy, really but not to busy to call me when I was looking at a new vehicle. So if you want to buy a new car and pay their price this is the place for you. More

5 STAR SERVICE! This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was th This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was the first new car I bought and Sue did a great job making sure I understood everything. She explained the things I didn't understand, and made sure I got everything I wanted on my car. I was EXTREMELY picky when buying my car, to the point where I had asked her to drive several 2014 Sport Corollas across the parking lot so I could see what the car looked like from the outside while driving. She went above and beyond making sure she met all my picky requests, and helping me understand what I was paying for. I also worked a little with her husband, David, who is also very helpful and nice. I would definitely recommend them both and will always come back to them when it regards Toyota. I also dealt with Jon Howell with service several times when I bought my car - buying my car, tinting windows, installing mudflaps. He was always very eager to help me. I had a small accident recently and frantically called him (I keep his card in my car) asking a bunch of questions. He was so helpful and even helped calm me down after the accident. I brought my car in that day and over the next few days, he made sure to find THE best deal he could when repairing my car and fixing everything. He talked to multiple people to try to get me the best deal because he knew of my money situation. He greatly exceeded my expectations, and I come to him with all questions/service requests that Sue and David cannot help me with. Sue & David Wells and Jon Howell are all FANTASTIC and I am very thankful for their great customer service and help they have provided me with!!! HIGHLY recommend them and this dealership! More