Hendrick Toyota Merriam

I bought my 2022 Honda Pilot from Toyota dealership in Merriam two years ago. Since that time I have used their service department for various maintenance needs that came up. I have always found their ana Merriam two years ago. Since that time I have used their service department for various maintenance needs that came up. I have always found their analysts friendly and very responsive. The technicians that have worked on my car are also top notch. They share their video and explain what they did and what issues they see that need attention. Great work and a great team! More

Had an appointment for 3:00 for tire rotation. Took almost 2 hours to complete. Ended up getting rotation for free after complaining and listening to there excuses about staff not showing up that Took almost 2 hours to complete. Ended up getting rotation for free after complaining and listening to there excuses about staff not showing up that day. I will never go back there for a tire rotation again More

D’Vonte Brown is an excellent customer service agent. Professional, personable and communicated issues clearly. Professional, personable and communicated issues clearly. More

Everyone was kind and helpful opening the doors for us greeting us. My salesman, Isaac.C. Was amazing and explained everything to me and Karen was very helpful walking me through the whole process. The wh greeting us. My salesman, Isaac.C. Was amazing and explained everything to me and Karen was very helpful walking me through the whole process. The whole time I felt comfortable and appreciated. I will pick Hendrick over and over.. More

Our experience with Hendrick Toyota Merriam has been an awful experience. We purchased a 2022 Toyota Sequoia from this Toyota Dealership on June 6, 2023. We found this vehicle online and negotiated the tra awful experience. We purchased a 2022 Toyota Sequoia from this Toyota Dealership on June 6, 2023. We found this vehicle online and negotiated the trade of our vehicle to purchase this vehicle. The vehicle was delivered to us in Omaha, NE. The inside of the vehicle had not been detailed and had red dirt everywhere from where they purchased it from, which was in AZ after reviewing the previous Seller. This raised a red flag so we further inspected the vehicle. There was a significant chip in the windshield, which was not disclosed in the Sale of the vehicle. After long negotiation they wrote a check to cover the cost of a new windshield. Within a couple months of ownership the check engine light and 4low light appeared and would go on and off. The check engine light and 4low light would continue to go on and off. We took the vehicle to a Toyota dealership in Omaha so they could diagnose the problem. It was determined the Catalytic Converters had been replaced with Aftermarket Catalytic Converters and had been welded on. None of this information was disclosed to us prior to the Sale of the vehicle or in the Purchase Agreement. The quote to repair the Catalytic Converters from a Certified Toyota dealership (Village Point Toyota) was over $10,000. We tried to negotiate with Hendrick Toyota Merriam and there has been no cooperation. We are now stuck with a vehicle with a repair that is going to cost over $10,000 or will have to take that as a loss in the future sale of the vehicle. In order to trade in the vehicle through a dealership it will have to go through an inspection and this will be a problem. This vehicle was said to have gone through a Certified Toyota Inspection and passed prior to our purchase. We would have never purchased this vehicle had we known it had these issues. We have since gone through the Better Business Bureau to try and find a resolution and there is little to no cooperation. We will never do business with this dealership again. Kevin D. - Omaha, NE More

Everyone was so helpful . able to answer questions and got me the best deal possible able to answer questions and got me the best deal possible More

I have been working with Hendrick Toyota since 2019 when I purchased my 2019 Prius. I now have a 2013 Camry. I work with Kim Young anytime I have service needs and she is PHENOMENAL! Very kind, communicativ I purchased my 2019 Prius. I now have a 2013 Camry. I work with Kim Young anytime I have service needs and she is PHENOMENAL! Very kind, communicative, and responsive. She goes above and beyond to make sure customers have a positive service experience. Services are (on average) a bit more expensive than they may be elsewhere but I’m happy to pay the little bit of additional when I can to ensure I’m getting good work done by a good team. More

Jace at Hendrick Toyota Merriam provided excellent service, communicated clearly, and made the entire process easy, professional, and stress-free. service, communicated clearly, and made the entire process easy, professional, and stress-free. More