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Hendrick Toyota Merriam
Merriam, KS
1,319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 29, 2026
I feel like I belong to that place, every time I think of buying a new car I found myself at Hendrick Toyota, I respect everybody works there and admire the complete awesome job they do and the perfect hospi buying a new car I found myself at Hendrick Toyota, I respect everybody works there and admire the complete awesome job they do and the perfect hospitality that they offer there customers, thank you Donnie, thank you Randel for all your hard work and your honesty, without you at Hendrick Toyota I will not be able to buy my fourth lovely Toyota to my fourth member of my family. More
by Amer Rahima
Employees Worked With
Randel Torres is a great guy. , Donnie Nomaan, Christine Goetz, Robert Lott
October 24, 2026
Took car in for an oil change, left with a new problem and without the promised car wash per coupon (they said it was available in back for me to drive thru, but I should not have to be the one to do that and without the promised car wash per coupon (they said it was available in back for me to drive thru, but I should not have to be the one to do that and my previous experience with their car wash made me very nervous). I had to ask for car to be brought to me, and I am disabled. I had to return to dealer right after pickup due to a new problem (they say just a coincidence). The video feature is nice, but it went too fast and most of it seemed out of focus. Original ticket for my signature was incorrect. They changed it but my final bill showed a tire rotation which was not to be done. I had to also call for verification on this. I have been an excellent customer of this dealer for many years, involving leases, purchase and service. This last service visit was sub-standard, not at all like previous visits. If they expect customer retention they need to go above and beyond cookie cutter service and pricing. A couple filters were dirty but they said didn't need to be replaced yet. OK, trying to save me money, but why not let me make that decision. I probably would have replaced them since they were already out, if price seemed reasonable. They also noted a little corrosion on a battery terminal. How about just taking care of such a small item like that and give me a better feeling about the appointment. Am I really expecting too much? I don't think so. Will I continue service with them? It is doubtful... More
by Patty K
Employees Worked With
Christian Anderson, Robert Lott
October 22, 2026
Great experience! I loved the video update! That was a great way to receive updates. I also enjoyed the coffee and quiet lounge. Thank you! I loved the video update! That was a great way to receive updates. I also enjoyed the coffee and quiet lounge. Thank you! More
by gaynellelentz10
Employees Worked With
Gabriel Harris
