Hendrick Toyota Apex

First, I brought my car for the maintenance. The first time I brought it, the mechanic did not fix his job properly. Then I called the dealership and Johannah @ Service Dept helped and she did an extra m time I brought it, the mechanic did not fix his job properly. Then I called the dealership and Johannah @ Service Dept helped and she did an extra mile for fixing the mess the mechanic did last week. Now I feel comfortable because of the excellent service that Johannah did for us. More

To get straight to the point, Ms. Christie is the reason I now have my Tundra serviced at Hendrick Toyota--I swear, I think she knows my truck better than I do, and I'm a greasy-handed, do-it-your-self, mot I now have my Tundra serviced at Hendrick Toyota--I swear, I think she knows my truck better than I do, and I'm a greasy-handed, do-it-your-self, motor-medic, spark plug-chewing, shade mechanic kinda guy! If the sales department is as good as the service department, my next truck will be another 'Yota--and I'm a Ford guy! More

Excellent on all counts of dealings with Patrick when dropping off my vehicle for service on march 5,2013. wait period was top 30 minutes and very friendly people at dealership. Keep up the great work yo dropping off my vehicle for service on march 5,2013. wait period was top 30 minutes and very friendly people at dealership. Keep up the great work you are doing..... Thanks, Ken Moore More

I give Toyota of Apex truly exceptional ratings because my service representative was so incredibly nice and service was delivered in a timely, high quality manner. Every aspect of my experience at Toyota my service representative was so incredibly nice and service was delivered in a timely, high quality manner. Every aspect of my experience at Toyota of Apex, from the moment I drive up my car in the garage, to the moment I leave, I am taken care of and made as comfortable as possible while I wait for my car. Service delivered is excellent and honest. More

This week, I had a recall ( CAMRY Hybrid door lock mechanism) performed and Jeff made sure it was done quickly and efficiently. He even had the car washed ! Upon mentioning to him that my 2012 Tundra mechanism) performed and Jeff made sure it was done quickly and efficiently. He even had the car washed ! Upon mentioning to him that my 2012 Tundra was hard to start when cold, he offered to have it repaired immediately. I returned home, drove the truck back and left it overnight. The next morning Jeff informed me that the truck had a computer re-flashed and that methanol had fouled up the injection system. Repair was done and the truck was ready. It runs flawlessly now. Truck was washed as well ! More

Service was excellent. Just the waiting time to start the service sometimes takes a while. I wish once the car arrives, someone would immediately assist so customer could have a seat inside and not wait outs service sometimes takes a while. I wish once the car arrives, someone would immediately assist so customer could have a seat inside and not wait outside for so long. Other than that everything was fine. PS. Hope you serve pop corn or something (like the other service center across the street). More

Good service. Prompt at check in. Addressed all customer requests. Comfortable waiting areas. Good coffee. Changed Dealership because of service. Check oil not reset. Incomplete car wash. customer requests. Comfortable waiting areas. Good coffee. Changed Dealership because of service. Check oil not reset. Incomplete car wash. More

Needed recall work on Prius. Made appoinment, they kept appoinment. Great service experience, on time, quick service. Curtesy shuttle too. Would recommend this location. appoinment. Great service experience, on time, quick service. Curtesy shuttle too. Would recommend this location. More

All of the staff I enteracted with were very friendly and courteous. The facility is top notch, the work was done in a timely manner and my first experience there was very pleasent. courteous. The facility is top notch, the work was done in a timely manner and my first experience there was very pleasent. More

In all my years, I have never experienced the quality of customer and overall service that I've found at Hendrick Toyota of Apex. Every time I've been there, I leave being very impressed with the profession customer and overall service that I've found at Hendrick Toyota of Apex. Every time I've been there, I leave being very impressed with the professionalism and friendliness of everyone, and the overall efficiency. Hendrick Toyota has definitely become my permanent dealership...! More