Hendrick Toyota Apex

In all my years, I have never experienced the quality of customer and overall service that I've found at Hendrick Toyota of Apex. Every time I've been there, I leave being very impressed with the profession customer and overall service that I've found at Hendrick Toyota of Apex. Every time I've been there, I leave being very impressed with the professionalism and friendliness of everyone, and the overall efficiency. Hendrick Toyota has definitely become my permanent dealership...! More

I took my second Prius to the dealership for recall work. Everything went well except when I went to pick up my vehicle. The work had been completed but it took 25-30 for the staff to get the car, wash it Everything went well except when I went to pick up my vehicle. The work had been completed but it took 25-30 for the staff to get the car, wash it and get it to the service bay. It made me late to my next stop. If I had known it would take almost 30 minutes to take it through the car wash, I would have declined. I really appreciate getting the car washed, i just can't understand why it isn't done after service rather that having to wait on it when I get there to pick it up. Whit was my service advisor but a new guy (1st day) chatted with me while I waited the 30 minutes on my car. He was pleasant. Thanks for listening and I am just providing some feedback. More

My latest visit was for a 90 K service for our 2008 Scion TC. We also have a 2012 Camry that was in recently for routine service. Danielle and the staff at Toyota of Apex are outstanding. They work hard a TC. We also have a 2012 Camry that was in recently for routine service. Danielle and the staff at Toyota of Apex are outstanding. They work hard and with great competence to achieve the highest marks for customer service, work quality, friendliness and price. Ron More

First time I tried this dealer/their service center as it is more conveniently located to me. It will probably be the last time as they could not deliver on basic customer service - they never called me whe is more conveniently located to me. It will probably be the last time as they could not deliver on basic customer service - they never called me when the service was completed. After 3 hours (for an estimated 2 hour work time), I finally got impatient and went to the dealer to inquire about the status of my car. I then discovered that the work had been completed for over an hour & no one called me to advise it was available for pick up. Further, Jeff (the asst. service manager) did not seem phased by this poor customer service and did not even apologize. Thanks but no thanks, back to Fred Anderson Toyota of Glenwood for me. More

Dealer diagnosed conditions of rear defroster failure and replaced the window ahead of the targeted delivery time; keeping me posted of the status work by several phone calls. replaced the window ahead of the targeted delivery time; keeping me posted of the status work by several phone calls. More

Nick was fantastic from start to finish. Courteous, Nick was fantastic from start to finish. Courteous, articulate and thorough. A pleasure to deal with! I was also extremely impressed with the cleanl Nick was fantastic from start to finish. Courteous, articulate and thorough. A pleasure to deal with! I was also extremely impressed with the cleanliness of the service facility and the wonderful waiting area. More

Nick's customer service is exceptional, I would recommend him Toyota of apex has good customer service. Very happy with the service overall. Would like to go again him Toyota of apex has good customer service. Very happy with the service overall. Would like to go again More

Very good Customer service.Atmosphere is very friendly and hospitable. The overall experience is excellent and I will recommend this dealship to family and friends. and hospitable. The overall experience is excellent and I will recommend this dealship to family and friends. More

Nick Pitts was an extremely friendly and helpful representative of your company. The recall work needed for my RAV4 was performed in a timely manner. Each person that I came in contact with includi representative of your company. The recall work needed for my RAV4 was performed in a timely manner. Each person that I came in contact with including the shuttle driver was very friendly and helpful. I would recommend this dealership to anyone. More

My contact with Danielle continues to be fair and reasonable so I want to come back; I trust her word. She reminds me of coupons that are either on the site or that I have received in the mail that reasonable so I want to come back; I trust her word. She reminds me of coupons that are either on the site or that I have received in the mail that will make my service visit lower. She respects my time and seems genuinely interested in making sure that I am very happy with the work the dealership provides. All of our interactions are professional and friendly. More