Hendrick Toyota Apex

The best service experience ever By far Hendrix Toyota has provided the best service experience I have ever had. The process is incredibly user friendly make an appointment ( not nece By far Hendrix Toyota has provided the best service experience I have ever had. The process is incredibly user friendly make an appointment ( not necessary but always a help ), drive up, explain the need to a service rep, they I turn explain exactly what they will be doing with and to your vehicle. All of the interactions with the staff were more than professional, helpful, and friendly. The staff even helped us in finding the best deal when looking through a stack of coupons. More

Great Service Everything from scheduling my appointment to checking in, and checking out was smooth, friendly and efficient. My service manager, Jeremy, was friend Everything from scheduling my appointment to checking in, and checking out was smooth, friendly and efficient. My service manager, Jeremy, was friendly, helpful, and efficient. I'll be back. More

Poor Experience Received a verified Truecar quote, and was provided verification that the model and options I wanted were available. Received an email from the sales Received a verified Truecar quote, and was provided verification that the model and options I wanted were available. Received an email from the sales manager indicating that they were extremely motivated and would make me an even better offer. Arrived at the lot, and the vehicle I was told was in inventory, was not. I was asked to look at other models on the lot, and if I found one I wanted, they would make me a great deal. I found one, and the "great deal" was MSRP and sky high financing rates. They avoided any reference to Truecar pricing, calling it a "wish list". As it was closing time by that point (whole afternoon wasted), I was told "we don't have what you're looking for" and it was suggested they would follow up later. After my visit, I sent a complaint to the dealership - no response. I bought my car at another area Toyota dealer instead - great pricing, great service, great financing rates, and exactly the vehicle I was looking for. I do not recommend Hendrick. More

Fast and job well done I went for an oil change and the Service rep was great, he had my truck out of there in no time. Work was done well. I went for an oil change and the Service rep was great, he had my truck out of there in no time. Work was done well. More

Service was excellent ! I have been associated with this service department since I bought my 2013 Toyota from the Hendrick Toyota Scion Apex dealership. Thus far, I have ex I have been associated with this service department since I bought my 2013 Toyota from the Hendrick Toyota Scion Apex dealership. Thus far, I have experienced good to excellent service during each scheduled maintenance appointment. I have no complaints at this time and would recommend the dealership to others. More

This place KNOWS how to properly balance tires ..unlike a popular local tire store, Had both of my vehicles done here, at a reasonable price, and now my 'ride' is like a new car. My experiences ..unlike a popular local tire store, Had both of my vehicles done here, at a reasonable price, and now my 'ride' is like a new car. My experiences with routine service have been excellent at this dealership. However, like most 'new' car dealers, they are eager to sell things that you maybe don't quite need yet...like air filters. But their work is good, the people are nice to deal with. More

DIDN'T TORQUE LUG NUTS!!!! YIKES!!! Went for scheduled oil change and tire rotation. Appt was for 3:45pm. I arrived at 2:45pm due to my own change in schedule. No biggie, I will wait. Went for scheduled oil change and tire rotation. Appt was for 3:45pm. I arrived at 2:45pm due to my own change in schedule. No biggie, I will wait. At 5:15pm they tell me I'm all ready to go. Took that long for an oil change and tire rotation?? I pay and begin to drive away.....BIG PROBLEM!!!! They didn't torque the lug nuts on my rear wheel (and lost one of my lug nuts!). The wheel was about to wobble right off of the car!!! This could have been fatal at highway speeds!! I asked the service advisor to get the tech and a floor jack and torque wrench. The Tech tries to drive the car back to the garage as the wheel wobbles badly!! I screamed for him to STOP and get the stupid floor jack and torque wrench! He finally did. My confidence is badly shaken in the service dept. I recently had them replace the timing belt and water pump. Now I'm wondering if this was done correctly! Yikes! More

EZ PZ I made my service appointment online with ease. When we arrived for our appointment we were greeted by 2 friendly, helpful representatives. Our appoin I made my service appointment online with ease. When we arrived for our appointment we were greeted by 2 friendly, helpful representatives. Our appoint was confirmed, details confirmed and then we proceeded to the very comfortable waiting area. There are separate areas for adults, children a quite area and those that need to conduct business while waiting. The free Wifo and TV make to short wait fly by. More

Friendly greeting, knew what needed to be done. Then did it Jeremy Cervenko is very personable and efficient. In and out in 30 minutes including a car wash. Love the clean floors in the service area. Hendri Jeremy Cervenko is very personable and efficient. In and out in 30 minutes including a car wash. Love the clean floors in the service area. Hendrick Toyota does it right Ron MItchelll More

POOR SALES SERVICE I went to this dealership looking for a highlander, the only reason i went in here is because is close to my house so is kind of convenient to do the I went to this dealership looking for a highlander, the only reason i went in here is because is close to my house so is kind of convenient to do the oil change and schedule maintenance. The customer service is horrible, the sales man that helped me out was like he didn't wanted to sell, the sales manager gave me very low appraisal for my trade in even though i told him that in other dealerships offer me more, the salesman was in a rush he seems like he just wanted to go. So i left then 2 days later i got a call from the internet department asking how was my experience, after telling them they asked me to give them a second chance that they would give me more for my trade. So i decided to go the second time and i got the same kind of poor customer service. I got there some older guy was rude i think he was a manager he didn't even introduce himself no eye contact, he just said sit here and said i can give you this much more for your trade, like he was doing me a favor, not motivated to make a deal just like whatever. He went to get the salesperson that worked with, i just stood up and left. Very bad customer service. Would never do business with this dealership. There are better dealerships out there that have much better customer service and that are motivated to sale a car. More