Hendrick Toyota Apex

Dan was effficient, thoughtful and thorough in handling my periodic maintenance. He noted that I was carrying a form for car inspection and included that too. He also noted that the car had a in handling my periodic maintenance. He noted that I was carrying a form for car inspection and included that too. He also noted that the car had a recall on it for a sensor on the passenger's side so he offered a shuttle ride to and from the dealers. That worked great. More

Initial Service Work This was just my initial service check since buying my Rav4. The scheduling was easy, service was quick (done before promised time!!) and the custome This was just my initial service check since buying my Rav4. The scheduling was easy, service was quick (done before promised time!!) and the customer service was excellent, thank you! More

1st New Car Service I would like to thank Juan for my car service on June 19, 2015. My appointment was very early 7:30 am and I thought I would be late for work. Mostly b I would like to thank Juan for my car service on June 19, 2015. My appointment was very early 7:30 am and I thought I would be late for work. Mostly because I live in Durham and I also work in Durham. Your presentation of all services that your dealership offered I had to make sure I returned to you for my car service. So that say's alot. Juan was great I do hope I have his name correct. Many thanks, I had my previous Honda for 16 years until the last two years my service experiences grew very bad. Felt so good to drive a new car and receive new service. More

1 out of 3 I have taken my Toyota 4runner to handrick for service three times, as I had switched my primary service from the dealer close to my work, to Hendrick I have taken my Toyota 4runner to handrick for service three times, as I had switched my primary service from the dealer close to my work, to Hendrick, which is closer to my home. And unfortunately, I had issues with 2 of my 3 visits. I had a transmission service, and had noticed fluid on my drive-way the next day...I had to take it back, and they corrected the issue. I had then taken my vehicle in in for some trim work, and after they had taken the rear hatch apart, they discovered the part that showed in stock, was not in stock, so I had to once again come back for a follow-up visit to correct my issue. I did get an oil change done correctly once. ...but they are not baseball players.... so 333 batting avg is not to good :( More

Service department Paula met me when I pulled in, checked my appointment time, and got me processed very quickly and efficiently. The wait while they serviced my car wa Paula met me when I pulled in, checked my appointment time, and got me processed very quickly and efficiently. The wait while they serviced my car was shorter than advised (always a plus), and everyone was professional, friendly, and eager to please. More

Great Service Department I brought my 2012 Toyota Corolla in for service yesterday and was very pleased with their service department. A small issue was found with my brakes I brought my 2012 Toyota Corolla in for service yesterday and was very pleased with their service department. A small issue was found with my brakes which was fixed at a reasonable price. Their service advisor, Tyler, was great and explained what they found with my car and it was repaired quickly. He was also great in setting up my Bluetooth with my car as I had to buy a new cell phone recently. He is a great asset to your service department. Their waiting areas for their customers was also very comfortable and customer friendly. More

First Service new Highlander Fast, very friendly, and clean. Loved the carwash. Very impressed with all employees. This is my 3rd Highlander 2015, sure hope it last as long as Fast, very friendly, and clean. Loved the carwash. Very impressed with all employees. This is my 3rd Highlander 2015, sure hope it last as long as the others. More

2015 Highlander Purchased Great sales experience. Knowledgeable and friendly. Took time to answer my many questions. And the first 5,000 miles service was a breeze. Done in les Great sales experience. Knowledgeable and friendly. Took time to answer my many questions. And the first 5,000 miles service was a breeze. Done in less than an hour and staff knowledgeable in answering more questions. Highly recommend. My second Toyota Highlander from Hendrick Toyota. More

60000 Mile Service This was my first visit outside of the 55000 mile service offered by Toyota. I had purchased the Oil Change package from Danielle the last time I was This was my first visit outside of the 55000 mile service offered by Toyota. I had purchased the Oil Change package from Danielle the last time I was there. Using this for the first time, my visit was great. Juan, my service rep, explained a little more about the package, what was usually performed in a 60000 mile service and offered up pricing for me to decide which to budget for on my next visit. I was very pleased overall with the service. Top notch as usual. More

Great Service on 30,000 maintenance I took my car in for 30,000 mile service when it was discovered my car was on recall for a problem with the power seats. The 30,000 mile service and I took my car in for 30,000 mile service when it was discovered my car was on recall for a problem with the power seats. The 30,000 mile service and recall would take 4 hours to complete and I had things to do and couldn't wait for the car. Assistant Service Manager Al Gilmer got me quickly on my way by providing me with a car at no cost to me. Al really helped me out and I greatly appreciate it. More