Hendrick Toyota Apex

Service is Great I had previously been a customer of another Toyota dealership. When I brought my 2010 Tundra in to determine the cause of roaring noise I was told th I had previously been a customer of another Toyota dealership. When I brought my 2010 Tundra in to determine the cause of roaring noise I was told the rear differential was bad. I had never towed anything nor hauled anything heavy. After some research I found a Technical Service Bulletin (TSB) had been issued for the rear axle bearing for that year and model. Despite handing the TSB to the other dealership they refused to check the rear axle bearing and wanted to charge me $2900.00 to replace the differential. Although I had a ilfetime warranty on the drive train I had to present all of my service records and they had to be sent to the warranty company. They initially were not going to honor the warranty. After a number of phone calls and a face to face with the general manager they agreed to cover the cost of the differential. I still didn't believe the differential was the issue. I made a phone call to Hendrick Toyota Scion Apex and described the sound to the service rep without mentioning the differential or axle bearing or TSB. His first words were, sounds like an axle bearing. I dropped my Tundra off at the service center. I handed the number for the warranty company to the service rep and he picked up the phone and had the deal done within 10 minutes. No service records, no waiting for days to hear back. Hendrick Toyota Scion Apex replaced the bearing which remedied the problem and there was no out of pocket cost to me. I had bought 3 new vehicles at the other dealership. Needless to say, I'm done with them. Goodbye goofy TV commercials and Service Clowns. Hello Hendrick Toyota Scion Apex. More

Never going back Had a bad experience before with them, but wanted to give them one more chance. Saddened that it didn't work out because this dealership is so conven Had a bad experience before with them, but wanted to give them one more chance. Saddened that it didn't work out because this dealership is so convenient. Just wanted my 55K service done and they tried to sell me a $175 fuel cleaning which I doubt I needed. Plus they didn't reset my maintenance indicator on my dash and had to call up a mechanic to come up and do it. My previous bad experience was during a service visit with a leaky sunroof. They told me I would need a whole new sunroof for $1400. Luckily, my service advisor suggested an independent sunroof leak specialist. He came out to my house and found out it was just clogged drainage tube. Only $100 spent and leak free since. That doesn't say much for Hendricks mechanics knowledge and attention to detail. Never going back! More

Awesome service, awesome cars, friendly employees I bought Toyota Prius 2013 from Hendrick. The procedures wen fast and I got my car the same day. Then they keep up with the status of my car sending m I bought Toyota Prius 2013 from Hendrick. The procedures wen fast and I got my car the same day. Then they keep up with the status of my car sending me all the service invitations right on time. People their are so friendly, helpful. Last time, a wonderful employee called Sam. helped me with servicing my two Toyota Prius 2013 cars fast and reliable. I would recommend buying form this dealer. More

Great service Service was fast and the employee was a big help and very pleasant! I would highly recommend using the Hendrix service department for your cars mainte Service was fast and the employee was a big help and very pleasant! I would highly recommend using the Hendrix service department for your cars maintenance. More

RECALL VISIT THEY DID EVERYTHING THEY COULD, I LEFT PLEASED. NO COMPLAINT. THEY EVEN WASHED MY CAR. I DON'T KNOW IF OTHER DEALER TREAT YOU SAME THEY DID EVERYTHING THEY COULD, I LEFT PLEASED. NO COMPLAINT. THEY EVEN WASHED MY CAR. I DON'T KNOW IF OTHER DEALER TREAT YOU SAME More

35K Service Always friendly. Came in for service and was alerted about a recall that they handled. Was able to bring my dog which is the BEST part :) Always friendly. Came in for service and was alerted about a recall that they handled. Was able to bring my dog which is the BEST part :) More

40k Service Quick, friendly service as always. Voluntarily looked up any recalls for my vehicle and offered extended warranty package, which was a bit pricey :-) Quick, friendly service as always. Voluntarily looked up any recalls for my vehicle and offered extended warranty package, which was a bit pricey :-) I have been very pleased with my vehicle's servicing at Hendrick Toyota. More

5K Service In for 5K service and NC state inspection. Very friendly service advisor and was impressed with speed of the service. Very neat and clean and nice w In for 5K service and NC state inspection. Very friendly service advisor and was impressed with speed of the service. Very neat and clean and nice waiting room and amenities. Service advisor was asked about a possible recall or problem regarding heated seats and would check on it and let me know. He failed to mention anything about it when I checked out and I forgot to ask him, but I did call back shortly after I left the service department and had to wait for him to call me later in the day to tell me he did not find any recall notice about my car. Overall it was a pleasant experience. More

My 2 July 2014 Visit Nicole was a friendly customer service representative. My only issue was that she provided my the Gold extende service plan at a price of $118.00 per Nicole was a friendly customer service representative. My only issue was that she provided my the Gold extende service plan at a price of $118.00 per month and I would have liked to compare the Gold plan to the Silver Plan which seems to better meet my needs. Otherwise very pleased with my service visit. I will continue to use your service department. More

Service Department This appointment was scheduled for my 15,000 mile service. Other than the routine service, I requested that the alignment be checked due to car pullin This appointment was scheduled for my 15,000 mile service. Other than the routine service, I requested that the alignment be checked due to car pulling to the right when breaking quickly. When picking up the car there was no mention of what, if anything, had been discovered regarding this matter. I had to inquire and got a very vague answer. I also had requested a car wash which was very poorly done. Both outside mirrors had a visible looking film coating each one. I pulled back into the bay and one of the service advisors took the car back to be cleaned causing me to have to wait additional time. I have owned my Highlander less than a year and have not once been impressed by the service department. Yesterday's bad experience was preceded by another less than satisfactory visit several months ago. My sales person and sales manager were fabulous but based on the service department at Hendrick I strongly wish I had purchased from another dealership. On a positive note, the service advisor that checked me in was very polite and friendly. More