Hendrick Toyota Apex

Very friendly and helpful staff. Fresh coffee was great while I waited. Advisor was friendly and prompt, although too busy with multiple clients and problems. while I waited. Advisor was friendly and prompt, although too busy with multiple clients and problems. More

Everything I requested was done and my car was cleaner than when I brought it in. I received a call letting me know that my service was completed. than when I brought it in. I received a call letting me know that my service was completed. More

Alyson was very friendly, professional and informative. Could not have been happier. The service department has always provided excellent service on my vehicle when I bring my vehicle in. Could not have been happier. The service department has always provided excellent service on my vehicle when I bring my vehicle in. More

Johanna took a personal interest in the unusual problem with my car -- a strange, intermittent noise -- that I knew would be difficult to diagnose. She had the service mechanics spend time driving the car. with my car -- a strange, intermittent noise -- that I knew would be difficult to diagnose. She had the service mechanics spend time driving the car. Although they weren't able to replicate it (and for all I know, it was caused by something I picked up on the road and that became dislodged along the way after making the noises that concerned me), she gave me her card and told me to contact her immediately if it happened again. She also followed up by phone to learn if things were fine with my car. I plan to keep her card handy and take advantage of her friendly, professional approach to customer service in the future. I'd give her an even higher rating than 5 (great) if I had the opportunity. More

I was very unsatisfied by prior dealer service elsewhere in the Durham area. As we recently moved to Chatham county, I decided to try Hendricks Toyota Apex for a recall on our hybrid Highlander. I was given in the Durham area. As we recently moved to Chatham county, I decided to try Hendricks Toyota Apex for a recall on our hybrid Highlander. I was given an appointment for service. Danielle met me when I drove in and completed all the paperwork. I was given a loaner Highlander for the day which turned out to be a no charge experience. The recall work was done in the promised time frame and our vehicle was returned to us vacuumed and newly washed. It's a 5 star experience. I have already recommended Hendricks Toyota Apex to friends with a Toyota hybrid. More

Hendricks Toyota of Apex continues to provide our 2008 Highlander with exceptional service. On this visit, our car was scheduled for an oil change, etc and ended up with a rotten belt and the housing aro Highlander with exceptional service. On this visit, our car was scheduled for an oil change, etc and ended up with a rotten belt and the housing around the brakes being the culprit for the clicking noise I had heard when I came to a stop. When these two additional items were discovered, as always, Danielle came to the waiting room to find me, explained what they were, why replacing them was important and, on this service visit, there really wasn't any wiggle room about replacing them, it was just a question of when! I continue to feel comfortable with the respectful manner that she treats me, the excellent service that the Service Department provides me and the fast, friendly service I receive from the ladies who receive my calls. More

Hendrick Toyota has always given me top-notch service. They are always so friendly and helpful, and go out of their way to make sure that I am happy and that my expectations are met. They are always so friendly and helpful, and go out of their way to make sure that I am happy and that my expectations are met. More

Fst service, was well informed of what they were doing and what they did. price was fair for the work done and good communication. Nick did a great job. and what they did. price was fair for the work done and good communication. Nick did a great job. More

I went in to get rid of a hesitation I've had for years in my 2004 Toyota Solara. It was supposed to cost $100 (same price as other dealers) for them to update the transmissions computer, a 1 hour j years in my 2004 Toyota Solara. It was supposed to cost $100 (same price as other dealers) for them to update the transmissions computer, a 1 hour job. Long story short, the dealership went through the proper procedures before updating the computer, but during the update, a cell in my battery went bad and like updating a bios in a computer, if you turn off your computer in the middle, it will render the computer useless and you have to toss it. This is what happened to my car computer. My bill quickly went up from $100 to $950. I will say that they were trying to get me to pay for the bill, but as you can imagine that didn't go over well. I then asked to speak with the Manager, Michael Chinn. I told Michael that I could understand having to pay for a new battery, but I was not OK with buying a new computer. I told him that I was not warned that this could happen and the mechanic who was standing there said they didn't tell me because this was one in a million, he's never seen it in 7 years. At the beginning of our conversation, Michael said he would try to get it taken care of and by the end of the conversation he said he would get it taken care of. This was a Saturday and it took several days to get a new computer to install, but they gave me a free rental car in the meantime. On Thursday they called at 6 pm to pick it up. When I went to pick it up, they told me that they got Toyota to cover it under warrantee. Not only did they pay for the new computer, but I got a free battery and they updated the computer for free too. It was way far and above what I expected. The dealership was very courteous throughout the entire process, I was very pleased. The only issue I had was the fact that they would have let me pay the $950 if I had not complained. No harm done, it turned out fantastic and now my car runs better than it every has in the 10,000 miles that I've owned it (it only has 42K on it), there is no longer an irritating hesitation. More

Toyota/Scion of Apex is a superior dealership. Both my sales and service experiences have been managed by knowledgable and friendly professionals. Pricing is fair. sales and service experiences have been managed by knowledgable and friendly professionals. Pricing is fair. More