Hendrick Toyota Apex

Service Customer Satisfaction has been the obvious #1 goal since this dealership opened. I have purchased used and serviced with this Toyota of Apex and alway Customer Satisfaction has been the obvious #1 goal since this dealership opened. I have purchased used and serviced with this Toyota of Apex and always leave knowing I have been taken care of! More

I brought my Carolla in for a factory recall. The internal computer had to be reprogrammed. While there I asked them to check the battery and alternator since the battery had died for no apparent re internal computer had to be reprogrammed. While there I asked them to check the battery and alternator since the battery had died for no apparent reason. They returned the car to me in one and a half hours telling me that all was well. When I got home I found that the (red) positive (snap on) battery terminal cover was removed and not put back in place and the access door to the plug (under the dash) for the computer was hanging open! If the mechanic can't take the time to perform such simple tasks how well has he done the job???? Previously I brought my Tacoma in for an oil change and tire rotation. When I got home I found that one of the locking lug nuts was missing from one of the wheels!!!! It took two more trips back to finally get the nut replaced (another hour wait). The people who welcome you to service are very cordial. But I have serious reservations about the actual service technicians capabilities. I'm presently considering going to a different dealer! More

Went in for warranty work, they found a few other things that really needed work, then charged LESS than their own estimate - very reasonable. Amber warned me that when they replaced the part under warrant that really needed work, then charged LESS than their own estimate - very reasonable. Amber warned me that when they replaced the part under warranty, usually another part needed to be replaced, so I was prepared to have to examine that tissue, but they found the second part was fine. Great service with no pressure to up sale - like many garages do now. More

Michael was great! He helped me out so I could take full advantage of my last Toyota Care plan. He was very friendly and reassuring! advantage of my last Toyota Care plan. He was very friendly and reassuring! More

Excellent Service all-around. Michael Person, our service advisor, was very helpful in explaining the service that was done. He assisted me in showing me how to work the navigational system GPS, whi service advisor, was very helpful in explaining the service that was done. He assisted me in showing me how to work the navigational system GPS, which I couldn't understand. Now I have a GPS that works -- in a great car! More

I am very happy with the service that Danielle in the service department has offered to me. I have 2 Camry's and I have been taking my cars for service to Hendricks Toyota service center because of her s service department has offered to me. I have 2 Camry's and I have been taking my cars for service to Hendricks Toyota service center because of her services. I had a very bad experience with Hendricks auto body and was very concern when I took my car in for service but I was fortunate to get Danielle and she had changed my mind and I have taken my Camry to service there. I just bought a Honda and I spoke to her and she said that they can do general service on this car as well and I will take my Honda for it regular maintenance to get service at Hendricks. I give Danielle 5 stars and hope that she gets recognize for her hard work at the dealership. More

Great customer service. Very knowledgable and helpful. Communication of services helpful to making decisions for upcoming services. Michael did a wonderful job to assist in getting me in and out in a rea Communication of services helpful to making decisions for upcoming services. Michael did a wonderful job to assist in getting me in and out in a reasonable time frame. More

From the friendly person taking my appointment, welcoming me back, and then the service experience, it all is very customer oriented. It is evident that Jesse Locklear (service adviser) and the mechanic care me back, and then the service experience, it all is very customer oriented. It is evident that Jesse Locklear (service adviser) and the mechanic care about their work and making sure I understand a problem they have found, if one exists, and how best it can be resolved. I received the facts with options. The final decision rests with me. I never felt pushed to make a specific decision. Great knowledge, experience, respect, courtesy. It is like visiting a family that cares about you. I recommend their service experience. More

For a 10,000 mile checkup, I was in and out of the dealership in about 45 minutes. I was very pleased and I am hoping to have similar experiences in the future! dealership in about 45 minutes. I was very pleased and I am hoping to have similar experiences in the future! More

I get consistent prompt, friendly and good service at this dealer, This is the first dealer I voluntarily go to for service. I am very happy. this dealer, This is the first dealer I voluntarily go to for service. I am very happy. More