Hendrick Toyota Apex

Service - rack and pinion replacement Met with service manager and he is really nice on taking care of my van service needs. Very satisfied and prompt response. I would recommend others. Met with service manager and he is really nice on taking care of my van service needs. Very satisfied and prompt response. I would recommend others. More

Recall on airbags We were very satisfied with the way your service department handled our recall and would go back to your dealership when and if we needed a new car. We were very satisfied with the way your service department handled our recall and would go back to your dealership when and if we needed a new car. Thanks again. Jane Burgess More

Quick response Your service department (Paula Foster) was very responsive in organizing to provide me with a quick clean up, wash, and vacuum for my 2014 Camry altho Your service department (Paula Foster) was very responsive in organizing to provide me with a quick clean up, wash, and vacuum for my 2014 Camry although the automatic wash was not working. Since I am leaving town for a long journey today, it would not have been possible for me to reschedile my visit. Appreciate your service. Thanks More

Excellent service I always receive excellent service from the staff at Hendrick Toyota and my last visit was no exception. Danielle was outstanding in her demeanor and I always receive excellent service from the staff at Hendrick Toyota and my last visit was no exception. Danielle was outstanding in her demeanor and efficiency, had me in and out in just over an hour. This service location is the only one I go to for all my Corolla issues, large & small. More

RAV 4 Service First would like to say that my overall satisfaction with service department has been great. Always greeted promptly and service is done in a timely First would like to say that my overall satisfaction with service department has been great. Always greeted promptly and service is done in a timely matter. However, the last few visits I have been dissapointed with quality of service from the technicians. Hood was not latched properly and discovered after leaving dealership and had to pull over and close hood completely. I have had to replace the stem caps on my tires because they fell off on the way home after service. Then most recently, the latch on the center console broke. My wife took the car in for regular maintenance and was quoted over $300 to fix. Apparantly, didn't take the time to check what was wrong because they wanted to replace the whole cover. Called parts department and was quoted $38 for a part that takes 2 minutes to replace. The quality of work has been a little "sloppy" and my wife felt like she was being taken advantage of because she was a woman. More

highlander 5K service Arrived at appointment time and Aaron checked me in quickly and efficiently. Said service would take a blunt an hour and about an hour later the car Arrived at appointment time and Aaron checked me in quickly and efficiently. Said service would take a blunt an hour and about an hour later the car was ready. Aaron was pleasant and easy to del with. Will be back. More

Oil Change I felt like a VIP. The waiting area had free Wi-Fi and was very comfortable. It was worth the drive from Raleigh to Apex. I felt like a VIP. The waiting area had free Wi-Fi and was very comfortable. It was worth the drive from Raleigh to Apex. More

Excellent customer service Brian did an excellent job of keeping in informed during my vehicle maintenance. He provided clear explanation of all work performed and work recomme Brian did an excellent job of keeping in informed during my vehicle maintenance. He provided clear explanation of all work performed and work recommended. Definitely will recommend this Toyota dealership to others! More

Very fast service Nat did an excellent job of giving prompt attention for my 10 k service. I was in and out and on my way! Thanks again. Nat did an excellent job of giving prompt attention for my 10 k service. I was in and out and on my way! Thanks again. More

Great Service We received a recall letter from Toyota, set up an appointment took the truck in and it was done with no problems. They even detailed our truck which We received a recall letter from Toyota, set up an appointment took the truck in and it was done with no problems. They even detailed our truck which we really appreciated. Great people, incredible service, can't wait to buy another vehicle from them this time. More