Hendrick Toyota Apex

Great experience at Hendrick Toyota Apex. They were not only doing the services I requested; also helped me to know my vehicle and resolved a long time issue. The experience was beyond expecta They were not only doing the services I requested; also helped me to know my vehicle and resolved a long time issue. The experience was beyond expectation. I brought my sienna to Hendrick Toyota Scion of Apex for oil change and 4-wheel alignment. During the services, David phoned me regarding the vehicle check result. He told me the front brake needs to have the pair of pads replaced and resurfaced, which reminded me that the brake was not smooth when brake paddle was pressed during driving. All services and repairs were completed within the estimated time included front brake repair. In addition, David has helped to get the cracked dashboard replaced under manufacture’s extended warranty. I had worked with a Toyota dealer in Durham for more than a year trying to get the dashboard replaced, but was not successful. David has been able to resolve this issue quickly. This is really a surprise… When I picked up my car, I got all the repairs done include brand new dashboard cover. It is beyond I had expected. They also replaced 4 front guard clips without charge. In addition, David sent me “Vehicle Care Commitment”, a very detailed multipoint inspection of the vehicle. It is a great help in planning the future services and repairs. Thank you David! More

Service Department I did not purchase my Toyota from Hendrick but have been taking it their for service for the past two years. Their service department is friendly and I did not purchase my Toyota from Hendrick but have been taking it their for service for the past two years. Their service department is friendly and the work seems to be well done. My major gripe with them is that the wait time to complete service has invariably always been approximately one to two times longer than the time I am quoted when I arrive. If they say one to one and a half hours it will be two to two and a half hours. If they say two hours it will be closer to four hours before my service is complete. My only other gripe is that often no one in service will answer a telephone. If it were not for these two gripes I would rate them a 4. More

Purchased a 2017 Camry with 1200 miles After negotiations with Amy at the dealership we agreed to a price that was $8500. Off the original sticker of $34000. This car is loaded and is perf After negotiations with Amy at the dealership we agreed to a price that was $8500. Off the original sticker of $34000. This car is loaded and is perfect. I was fortunate enough to pay cash. And the dealership included upgrades on the floor mats. It’s a little thing I know but still it is appropriated. Full tank of gas, warranty, and detailed. Way to go Amy. More

Excellent Service! My service representative, Brian was thoughtful, courteous and professional. Hendrick Toyota cares about their customers and providing excellent serv My service representative, Brian was thoughtful, courteous and professional. Hendrick Toyota cares about their customers and providing excellent service. It's a long drive for me to go their service center but their knowledge and customer care make it worth the trip. More

GREAT EXPERIENCE Mr Dondel and Ms Ann were GREAT...my daughters broke down while away at school and they helped me tremendously by me being here in Charlotte, they cal Mr Dondel and Ms Ann were GREAT...my daughters broke down while away at school and they helped me tremendously by me being here in Charlotte, they called and kept me informed every step of the way and when the car was finished they made the transition easy for my daughter to pick her car...EXCELLENT SERVICE!!!! More

Courteous, professional services rendered I made an appointment because I could not stay on my foot that just got broken in two places a couple of weeks before, but it was time to change oil. I made an appointment because I could not stay on my foot that just got broken in two places a couple of weeks before, but it was time to change oil. I was seen right away, and was finished in less time than I was told it would take, and was given proper respect and good, prompt service. The person who came and got me was very nice, and a credit to your business. I love my Prius and would rather not go to any other Toyota dealership for service, even though there are a couple closer to where I live. It is worth the extra miles! (And I always love the Popcorn!) P. Brown More

Alex was Great It is the first time I see a service associate loves his work and trying to provide a great service to the customers. He made every thing go smooth an It is the first time I see a service associate loves his work and trying to provide a great service to the customers. He made every thing go smooth and clear and offered great deals in a smart polite way. I recommend this Center because they are employing guys like him More

they've always done excellent jobs on my Rav4 I've done numerous lube/oiling and repair jobs at Hendrick Toyota Apex. No complains so ever. Always met my expectation. Service director Brian and I've done numerous lube/oiling and repair jobs at Hendrick Toyota Apex. No complains so ever. Always met my expectation. Service director Brian and service manager Nicholas were very friendly, they listened to my requirements and did their best to make customer happy. Other staff are all nice. Environment is clean and it makes you enjoyable while waiting for the car to be serviced. I trust them 100%. Since this place was built a few years ago I never went to other place for my car's maintenance. Thank you for your services. More

It's really the people. It's really the people that work here that make the wheels turn smoothly with this great Toyota Dealership. Fast, friendly, honest and caring. Efficie It's really the people that work here that make the wheels turn smoothly with this great Toyota Dealership. Fast, friendly, honest and caring. Efficient and attention to detail that makes all the difference to me. I could go anywhere to have my Toyota inspected, repaired and have the oil changed but I choose this dealership because I've never had one movements problem with them. More

Impressed with the speed and accuracy of service! This was my first service visit to Hendrick and their performance was impressive. I drove into the covered service area where Brian met me at my vehi This was my first service visit to Hendrick and their performance was impressive. I drove into the covered service area where Brian met me at my vehicle - confirmed reason for visit and led me to the waiting area's (1 without TV's, the other with 3) which were clean, had comfortable seating, and included a selection of Free coffee & snacks! I was enjoying my coffee and the morning news when I received a text from David Spicer that led to a service report on my vehicle which alerted me to a couple of items that were recommended and a couple that will need to be done soon - so much better than a service tech in my grille pressuring me to accept a service which I am not prepared to have done at the time. I simply acknowledged the recommendations and declined. A short time later my vehicle was ready to go at the exact price as quoted! I did ask Dave about the recommendations before leaving and he patiently explained with out trying to sell - in fact, he provided me with a couple of options in writing to take with me. Now that's service! More