Hendrick Toyota Apex

excellent & knowledgeable service staff Te surroundings are quite comfortable ,and a separate waiting room for those who need quiet reading time. The service rep kept me informed of service Te surroundings are quite comfortable ,and a separate waiting room for those who need quiet reading time. The service rep kept me informed of service issues ,as well as my vehicle's servicing progress.. Brian Dean, was very attentive from the moment I arrived until I left. He was very concerned that I had a long wait time .. Gene Rogers More

Great customer service They helped me get my 10000 mile checkup and state inspection and got me in and out in a very timely manner. Rick was very professional at explaining They helped me get my 10000 mile checkup and state inspection and got me in and out in a very timely manner. Rick was very professional at explaining things and making sure I was not waiting around. More

Great service My truck needed it's yearly state inspection, so I mad an appointment and got in right away. The dealership was very busy but the did their best to g My truck needed it's yearly state inspection, so I mad an appointment and got in right away. The dealership was very busy but the did their best to get the inspection done in a timely manner and I appreciate their effort. More

Excellent Rick Sanchez was my advisor and he explained recommended maintenance to me in very detail. He was cordial and friendly. Very satisfied with overall se Rick Sanchez was my advisor and he explained recommended maintenance to me in very detail. He was cordial and friendly. Very satisfied with overall service. More

Pre-owned truck purchase I recently purchased a 2010 truck from this dealer via the internet. They were 2 1/2 hours away from my location. The salesperson was good to work wi I recently purchased a 2010 truck from this dealer via the internet. They were 2 1/2 hours away from my location. The salesperson was good to work with. The process of out of town negotiating with this dealer was NOT great. In order to hold the truck, in order for me to look at, they demanded a $1000 deposit with the subtle implication that if the vehicle was "mechanically" as they advertised, the deposit was non-refundable. Through further probing questions to the salesperson I learned that cosmetics would not initiate a refund even though it is impossible to see a vehicles true condition in photos. It was clear that a 18k pre-owned truck deal was a bit of a nuisance to this dealer. I would not conduct business there again. More

40k Service The service is always very good here at Hendrick Toyota. They have a nice area to wait for your car and complimentary drinks and snacks are included. The service is always very good here at Hendrick Toyota. They have a nice area to wait for your car and complimentary drinks and snacks are included. More

Good service Mr Rick Sanchez was very friendly and efficient working.he was also very patient to recommend the father needs of my car. I felt very comfortable for Mr Rick Sanchez was very friendly and efficient working.he was also very patient to recommend the father needs of my car. I felt very comfortable for his service. More

Service Review Service was Quick, no nonsense, reliable. The customer treatment that I have come to expect from their service. Why I have purchased 2 cars from thi Service was Quick, no nonsense, reliable. The customer treatment that I have come to expect from their service. Why I have purchased 2 cars from this dealership. More

2018 Toyota Highlander service I took my 18 highlander in for my 5000 mile service and also had inspection done. I was through in an hour. Great service and employees. Tony was the I took my 18 highlander in for my 5000 mile service and also had inspection done. I was through in an hour. Great service and employees. Tony was the service man who helped me, he is awesome!! Thanks Tony!! More

Came back for more money I took my '16 4 runner in for the 60,000 mile service appointment. The service dept. had computer issues that day and said it would late that day befo I took my '16 4 runner in for the 60,000 mile service appointment. The service dept. had computer issues that day and said it would late that day before they got to it and offered to take $30.00 off the bill for the inconvenience. I did just that and when I picked it up they did take the 30 off. A week later they called back and wanted to charge the 30 back to my card. I was told they could not de3duct the 30 from the bill. They just lost all my business and a repeat customer. We were looking at a new Highlander for my wife but all has changed. We did buy but from another dealership. More