Hendrick Southpoint Auto Mall

Very streamlined process. Very helpful staff. I wish they had loaners while car is in repair, however the staff did help with uber to transport us to dealer Very helpful staff. I wish they had loaners while car is in repair, however the staff did help with uber to transport us to dealer More

Cam was my service rep for getting my 2013 Acura TL work handled. Work was diagnosed and I was informed of what the problem was prior to during the work. After giving the ok to perform the needed service, handled. Work was diagnosed and I was informed of what the problem was prior to during the work. After giving the ok to perform the needed service, parts were ordered and work was completed in a timely fashion. Car was washed and clean when I picked it up. I’m very satisfied with the work performed and keeping me informed of the status while vehicle was in for service. More

Great service every time! Good staff and excellent administration. We always choose to do all our car maintenance here! Good staff and excellent administration. We always choose to do all our car maintenance here! More

Scheduled oil change , tire rotation,and state inspection. They took my car in on time and had a coffee while we waited. Wonderful job by all. inspection. They took my car in on time and had a coffee while we waited. Wonderful job by all. More

Mike Stevens always delivers quick and quality service. I trust all of my vehicles to Hendrick southpoint. I trust all of my vehicles to Hendrick southpoint. More

Great place for all needs! Clean environment and courted staff! Looking forward to the next service. Clean environment and courted staff! Looking forward to the next service. More

Wonderful customer service and prompt service, very friendly team and environment with answering questions and concerns especially about warranty and packages available. friendly team and environment with answering questions and concerns especially about warranty and packages available. More

Special shout-out to Pat and Jenn. My 4 year and 6 month old 2018 BMW 3 series overheated. The warning light said to stop as soon as possible. I pulled into store parking lot with My 4 year and 6 month old 2018 BMW 3 series overheated. The warning light said to stop as soon as possible. I pulled into store parking lot within 300 yards. I called Hendricks BMW of Southpoint and explained the problem. The support staff said not to continue driving. They opened a ticket with BMW SOS. A flat bed wrecker arrived within the hour to load the vehicle. I was texted a link for Uber pickup that arrived about 12 minutes later. The Uber trip was prepaid. Hendricks service contacted me so I was aware the vehicle arrived at dealership. I asked if nothing serious could an oil change be performed even though last oil change was only 5,800 miles ago. "no problem" Service center contacted me that vehicle had a broken cooling link that was replaced and oil change would soon be completed. I asked if car could be delivered to my home. "no problem" I received electronic bill for the oil change. Paid online. Warranty covered towing, Uber, and repair. My 330i was delivered back to me and looked like it had been detailed. So in less than 24 hours, Hendricks set the standard that other dealerships need to strive for. More

Joe and Kiley helped me find the perfect car. I’ve had it for a few months now and have loved everything about it. All the staff at Hendricks are so helpful and understanding. The dealership is e I’ve had it for a few months now and have loved everything about it. All the staff at Hendricks are so helpful and understanding. The dealership is easy to find and everything is very nice on the inside. More