Hendrick Motors of Charlotte - Mercedes-Benz

Savannah Kummelman she is the best Service Advisor that I have ever had. She cares and that means a lot these days!!! If she leaves I leave 🤣🤣 no but nothing but good things to say about this dealership!!! have ever had. She cares and that means a lot these days!!! If she leaves I leave 🤣🤣 no but nothing but good things to say about this dealership!!! A++++ rating from me ! More

I would like to recommended the team at Hendrick Mercedes in Charlotte. Cam and the team were very professional and respected our time. They allowed us to take an accompanied test drive. On our return they a in Charlotte. Cam and the team were very professional and respected our time. They allowed us to take an accompanied test drive. On our return they answered our questions and did not pressure us into closing the deal. They provided a good value for our vehicle. We sat down and had a two way discussion on the new vehicle and concluded the deal. All very respectful, low pressure and super polite. The facility was spotless and gave a strong image for Mercedes quality. While Cam took the car for detailing, we met with Fred who patiently spent 45 mins to go through the technology. This was very much appreciated. We are extremely happy with our GLE, and very happy with the help from Kaitlin, Cam and Fred. More

Came in to see the dealership today and was greeted by Nathaniel Insko. He was very kind and professional. All of the staff were knowledgeable about cars and I would recommend this dealership! Nathaniel Insko. He was very kind and professional. All of the staff were knowledgeable about cars and I would recommend this dealership! More

Job well done as it should be. Savannah kept me informed every step of the service. Confidence inspiring knowing that I am in good hands. Savannah kept me informed every step of the service. Confidence inspiring knowing that I am in good hands. More

Chris Biche was my service advisor on the recent service of my GLE 350. As always Chris has been outstanding and kept me well informed on all issues that concerned me. of my GLE 350. As always Chris has been outstanding and kept me well informed on all issues that concerned me. More

My service advisor Kristen @Hendrick Motors a Charlotte has been outstanding with all of my maintenance needs has been outstanding with all of my maintenance needs More

Jake Reeves was my service advisor for my latest trip for service of my 2018 Mercedes Benz GLE-550e. Basic A Service, wheel alignment and a recall. Jake is great to deal with and communicated the whole tim service of my 2018 Mercedes Benz GLE-550e. Basic A Service, wheel alignment and a recall. Jake is great to deal with and communicated the whole time and kept me informed of the process and where we were at with the service. At the same time, I was meeting with Conner to order a 2024 GLE 450e. The wash and cleaning at the end was done well and my GLE looked great. Thanks Jake!! More

I recently had the pleasure of experiencing Nathaniel Insko's exceptional service, and I must say it was truly remarkable. From start to finish, Nathaniel went above and beyond to ensure that my needs we Insko's exceptional service, and I must say it was truly remarkable. From start to finish, Nathaniel went above and beyond to ensure that my needs were met and exceeded my expectations. One of the standout qualities of Nathaniel's service is his exceptional attention to detail. He took the time to understand my specific requirements and preferences, and he tailored his approach accordingly. Whether it was providing recommendations, answering my questions, or addressing any concerns I had, Nathaniel demonstrated an impressive depth of knowledge and expertise. More

Extremely satisfied with team members. Nathaniel Insko was organized and very professional. Experience and was great and overall a great dealership. The process was very smooth and handled Nathaniel Insko was organized and very professional. Experience and was great and overall a great dealership. The process was very smooth and handled well. More