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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

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Reviews
Vehicles
5.0
985 Reviews
Call Dealership (844) 505-0062
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5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 985 reviews

July 20, 2026

Great dealership and the staff is always amazing to work with. I recommend Jermaine Lomax for all of my work!! More

by k.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Lomax
Report | Print
Jul 22, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

K.B., thank you so much for your kind words about Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear you continue to have great experiences with our team, and we love the shoutout for Jermaine Lomax. His expertise, dedication, and commitment to providing exceptional Mercedes Benz service are truly appreciated. Thank you for your recommendation and for trusting us with your vehicle!

July 20, 2026

Service team is awesome, had some service campaigns on my vehicle. Got them taken care of quickly waiting in their new service lounge. Shoutout technician Coleman S. More

by Cas4577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman S.
Report | Print
Jul 20, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our service team was able to get your service campaigns completed quickly while you relaxed in our new service lounge. A special thank you for recognizing Coleman S., and we’re happy to hear he helped make your visit a great one. We truly appreciate your trust and support!

July 17, 2026

Jermaine Lomax has been working on my car for years. He is so knowledgeable, which puts me at ease. Thank you Jermaine for always fixing the problem!!! More

by Joseph McKay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Lomax
Report | Print
Jul 18, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Joseph, we truly appreciate your continued trust in Hendrick Motors of Charlotte Mercedes-Benz! It’s wonderful to hear that Jermaine Lomax has been taking care of your vehicle for years and consistently providing the knowledgeable, dependable service that gives you peace of mind. Building lasting relationships and delivering expert Mercedes Benz service is what our team strives for every day, and we sincerely appreciate your loyalty and kind words!

July 14, 2026

Tracey the warranty administrator at Hendrick Motors of Charlotte is such a beautiful soul. She was super kind and answered my questions in a timely manner. More

by cindy g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey
Report | Print
Jul 15, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Cindy, it truly makes our day to hear feedback like this about our team at Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy Tracey was able to answer your questions promptly and provide such a kind and caring experience. She has a wonderful way of making our guests feel supported, and we truly appreciate you taking the time to recognize her!

July 09, 2026

This place is the real deal. I have multiple Mercedes and I will not take them anywhere else for service. Cole M in service always takes great care of my cars. 10/10! More

by John W
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Minich
Report | Print
Jul 10, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, John, for the fantastic review! We're honored to be your trusted destination for servicing your Mercedes-Benz vehicles. It means a great deal to know that Cole M. consistently provides the level of care, attention, and expertise that keeps you coming back. Building lasting relationships with our guests is what we're all about, and we're grateful for the confidence you place in our team. We look forward to helping keep every one of your Mercedes performing at its best for many years to come. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!

July 07, 2026

I really appreciate the parts team of Dillon, Patrick & Max! I order multiple parts every week for my business, they deliver quality service & parts and are very helpful & friendly. I look forward to conti More

by 153911
Recommend Dealer
Yes
Employees Worked With
Dillon, Max, Patrick
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Jul 08, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Beth, for your wonderful review! We're thrilled to hear that Dillon, Patrick, and Max continue to provide the quality service, reliable parts, and friendly support that keep your business moving. Building lasting relationships with our wholesale and business customers is what it's all about, and we truly appreciate the trust you place in our team week after week. We look forward to continuing to work with you and supporting your parts needs for many years to come. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!

July 06, 2026

Brought my car in for a service and was impressed with the process. Chris E kept me informed and helped me resolve all of my issues. More

by sydneytrchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Emeis
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Jul 07, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Sydney, we appreciate your feedback! It's great to hear that Chris E provided the communication and support needed to make your service visit a positive one. Our goal is to make every visit as seamless and efficient as possible, and we're delighted that was your experience. Thank you for choosing Hendrick Motors of Charlotte Mercedes Benz!

July 06, 2026

I recommend the service department here. The technicians always go above and beyond. Cole M services all of my cars. I will not take them anywhere else! More

by designsbyholly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole M.
Report | Print
Jul 07, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you for the recommendation! We're honored to earn your trust and even more grateful that you've chosen Cole to service all of your vehicles. Going above and beyond is what our team strives for, and it's wonderful to hear that Cole continues to deliver the level of care and attention you deserve. We truly appreciate your loyalty to Hendrick Motors of Charlotte Mercedes Benz and look forward to helping keep your vehicles performing at their best for years to come!

June 24, 2026

I came in recently to just get mothers B service done, I brought my daughter with me and we just sat in the lounge area. Multiple workers came over to check on me and my daughter and was playing with her wh More

by davisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexie
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Jun 25, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Davis, stories like this are exactly why our team loves what we do at Hendrick Motors of Charlotte Mercedes Benz! We’re so glad our Charlotte Mercedes Benz service team made your visit more comfortable, especially by keeping your daughter happy while you waited, and that Lexie went above and beyond to make the experience easier for you. Creating a family friendly and customer focused service experience is what we strive for every day, and your kind words truly mean so much to our team!

June 18, 2026

Great work on my E class from Cole M. Very knowledgeable, and the video was very helpful. Thank you! More

by Vina28105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Minich
Report | Print
Jun 20, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

We truly appreciate you choosing Hendrick Motors of Charlotte Mercedes Benz for your service, Vina! We're so glad Cole M provided knowledgeable care for your E Class and that the video made everything easy to understand. We truly appreciate your trust and look forward to assisting you again!

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