Hendrick Motors of Charlotte - Mercedes-Benz

CLS 400 2016 When we picked up the car and brought it home in the evening we didn't see that the paint and windows had a film/marks that wouldn't come out with was When we picked up the car and brought it home in the evening we didn't see that the paint and windows had a film/marks that wouldn't come out with washing. We called Shea White and told him of the problem. He sent a driver from Charlotte to Greenville and picked up the car the following morning and left us a loaner.. Shea White said they would have it fixed in 24 hours. We drove down today to pick it up and found it in the showroom under the lights so we could make a close inspection. The paint issue/problem had been handled. Shea and Gant are true professionals, that listen to their customer concerns and made things right. We plan do do future business not because they have Mercedes, but because they had a problem, jumped on it and made it right. They both exceeded our expectations More

It was a great experience everyone was helpful and made me f My experience at Mercedes was great. Everyone was helpful and treated me like I belonged in the family. Mr it zig was great help as he guided me thro My experience at Mercedes was great. Everyone was helpful and treated me like I belonged in the family. Mr it zig was great help as he guided me through each phase of the process of the purchase. I thank everyone and may God bless you all More

Great overall experience, the way car buying should be! This is the second car that we've bought from Shea and the primary reason is the exemplary customer service. Shea was with us through every step of th This is the second car that we've bought from Shea and the primary reason is the exemplary customer service. Shea was with us through every step of the process, answered all of our questions and took a personal interest in understanding what we wanted and were looking for. Everyone at Hendrick Motors of Charlotte was warm and friendly, they made the experinece from end to end a great experience. More

Leased Shea is the best sales. We are very happy. He is very friendly. He is always helpful and has knowledge about the cars. Really good guy. Shea is the best sales. We are very happy. He is very friendly. He is always helpful and has knowledge about the cars. Really good guy. More

Great! Itzik was very generous. I flew in from Augusta and he met me at the airport and took me to the dealership. He was very knowledgeable and helpful. Itzik was very generous. I flew in from Augusta and he met me at the airport and took me to the dealership. He was very knowledgeable and helpful. I bought a brand new Mercedes-Benz 2016. More

Purchase of GL450 SUV From the point of sale throughout the entire buying process, this was one of the most pleasurable car buying experiences I've had! The entire staff w From the point of sale throughout the entire buying process, this was one of the most pleasurable car buying experiences I've had! The entire staff was a pleasure to work with and stayed late to complete the transaction. Also I can't remember his name but special thanks to the young gentleman that stayet late to detail the vehicle before we took it home! More