Hendrick Motors of Charlotte - Mercedes-Benz

Horrible Experience It is with regret that I write to voice my concern about my negative experience with this Dealership. I have worked in the retail service environment It is with regret that I write to voice my concern about my negative experience with this Dealership. I have worked in the retail service environment for the past 20 years plus and never have I encountered the disrespect and lack of customer service that I experienced here. The following summarizes just a few of my concerns. Several messages left without the courtesy of a return call, email after email sent with no response and a general condescending attitude toward the customer. I have been trying to contact the Dealership General Manager for over a month now without even the decency of a response and their Finance Manager Eric is cut from the same cloth as he too cannot return a call, message or email. I would recommend Elkin (Sales) as he always showed enthusiasm and an eagerness to help although other than Elkin just a very negative experience. More

Outsatnding service by Shea White I had spotted the car on line and contacted Hendrick Motor group and was contacted back by Shea , he went beyond to help me with the price and service I had spotted the car on line and contacted Hendrick Motor group and was contacted back by Shea , he went beyond to help me with the price and service when I travelled down south to view the car . A highly motivated and knowledgeable staff member that I would without a doubt travel the six hours again to deal with . More

Amazing Sales Experience with Shea White In the past 2 weeks, I've been able to procure 2 awesome Mercedes-Benz vehicles at what I deem to be a very favorable terms. None of this would have In the past 2 weeks, I've been able to procure 2 awesome Mercedes-Benz vehicles at what I deem to be a very favorable terms. None of this would have been possible were in not for Shea and the finance team at Hendrick Motors of Charlotte. Shea was willing to use whatever means of communication worked best for me and even replied on his days off. I'm quite busy both at home and work, so I tend to deal via e-mail as it's something I'm able to do while multi-tasking. It's also easier for a dealership sometimes. Between Shea and his Finance Manager (Gantt - who was also awesome!), we were able to discuss the deals in their entirety so that all I had to do was show up and sign some papers. To me, that, combined with the deal itself, is the most important thing. I do not have the time nor inclination to spend a full day at a dealership. Shea was able to meet all my needs and when said paperwork was completed, took all the time I needed to show me the functions on the new cars and how to use them. He even went so far as to copy the radio/satellite preset stations from my trade-in vehicle and set up my new car so it was one less thing to worry about. He went over as much or as little as I wanted. He made certain to set up my cell phone so I could take and make calls on my ride home, but I was more interested in enjoying the ride. When I'm ready for my next Mercedes, I know to whom I'll be reaching out. Also, most of my friends and family come to me for help with vehicle purchases/leases. I'll be sure to refer them to Shea or work with him on their behalf. Thanks for making everything so easy Shea! More

Excellent Sales Experience! Katie Shaffer worked diligently to negotiate through a bunch of personal requirements and atypical requests... she was expeditious and knowledgeable t Katie Shaffer worked diligently to negotiate through a bunch of personal requirements and atypical requests... she was expeditious and knowledgeable throughout the entire process. Highly recommended! Thank you kindly Katie! More

Long-time Benz Customer Wowed I've done business with other Mercedes dealerships in the south Charlotte area who have been lack luster at best. But I pleased to say that I have nev I've done business with other Mercedes dealerships in the south Charlotte area who have been lack luster at best. But I pleased to say that I have never been more pleased than I am now. Jaymar, at Hendrick Mercedes, met me at the door with a smile, asked me a few key questions and, within minutes, found the car that was right for me. And he did this with a polite, casual, yet very informed, style. I'm looking forward to getting to know other team members at Hendrick Motors because, if they're anything like Jaymar, I'll be a return customer for many years to come! More

Most Exceptional Car buying Experience Ever! Thank you Shea In a nutshell, Shea was the best car sales person my husband I have had the pleasure of ever doing business with. I started talking to Shea about 2 mo In a nutshell, Shea was the best car sales person my husband I have had the pleasure of ever doing business with. I started talking to Shea about 2 months prior to us making up our minds to purchase at Hendricks motors. Like most customer I suppose I wanted to do my due diligence of making sure i'm getting the best deal and process was as pain-free during and after the purchase was complete. Needless to say Shea, without doing much really, just by being himself, my husband I were very impressed with him. His professionalism, his pride job, his interest in us and what we wanted, his patience during the processing especially when i at the very last minute, i decided i might just want a total different car altogether. He was nothing but great the entire time. We didn't feel pressured at all, not like your regular car sales place. There was no pressure, he wasn't trying to shove deals we couldn't afford at the long run down our throats and he went above and beyond walking us through the entire process. I also didn't mention this is my first Mercedes, I was nervous and excited at the same time, more nervous than excited i would say when we arrived, however, by the time we departed i was literally bursting with joy and excitement over my first luxury dream car and it didn't cost us a arm and a leg. Everyone was great, they were very accommodating and by the time we left we had more than give us a hand shake and tell us welcome to the family " weird" very nice touch if you ask me. I even requested a goody bag, just for fun of it and surprisingly so we got one fill with coffee mugs, keys holders and some other Mercedes accessories, to include the very last limited supply Mercedes brand executive pen Shea had in his pocket (Thanks Shea! love the the pen); that part was very unexpected and the cherry on top of the whole experience us. Hands down the best car buying experience we've ever had. We would definitely recommend to friends and family. We would definitely be going back. Thank you Shea!! We'll see you soon. More

Jimmy is the bomb!!! Jimmy is very knowledgeable and did exactly what he said he would do, plus more! This was by far the easiest car transaction EVER!!! I will definite Jimmy is very knowledgeable and did exactly what he said he would do, plus more! This was by far the easiest car transaction EVER!!! I will definitely be back! More